Toshiba WT8-A-102 - Power Issues

Toshiba WT8-A-102 PDW09E-00100EEN
Hi
I tried to raise a warranty call but got stuck in some Q&A loop which dropped out, and it presented me with an email form. Duly filled in with all the pertinent details, but I didn't receive any email acknowledgement.
Anyone know of a SIMPLE way of just raising a ticket, under warranty, for a tablet where I've got the S/N and P/N and Purchase Order records on file?
My son's tablet is still under warranty - it was ordered at the end of February last year and was received in March - but we're now having issues with it. More often than not, if my son or I press the power button we briefly get the Toshiba POST screen before the power cuts out.
We have even left the tablet in a desk cradle when powering it on, so the charging cable and tablet itself do not move between attempts- and sometimes it'll power on without us touching it after numerous attempts where nothing happened when we pressed the on button.
We've swapped the cables with known good ones, so we know that's not the issue.
On the rare occasion it stays powered long enough to get past the login screen he still can't do anything with it because the power cuts out as soon as the CPU gets put under any load. On one occasion Windows said the battery was at 0% but charging. I left it for 15 minutes and it was still at 0%. I then set it to do some Windows Updates without disturbing the laptop or power lead, and the power cut out less than a minute later. For obvious reasons this rules out the possibility of performing any BIOS updates; we simply can't risk bricking it.
So any ideas? Personally I'd rather trade it in for a laptop and pay the difference, but I'd settle for a warranty repair if only I had some way of submitting one that'd send me an email back!

Your tablet is still under warranty this is good news because in case of hardware problems, the tablet should be fixed free of charge.
What you have to do now is to contact the Toshiba authorized service provider in your country to arrange next steps.
Here you will find the ASP responsible for your region:
http://www.toshiba.eu/innovation/generic/ASP_SUPPORT/

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Originally Posted by l23bjcc
However, i can't connect it to an external monitor (tv) via hdmi. I use a micro hdmi to hdmi cable.
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Have you done all the obvious things ? Swipe from the side, devices, project ?
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Hi,
First, I don't know what do you mean when you said "power issues"
Is it not holding any charge? or is it really not turning ON?
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It is still under warranty but i have to pay for phone tech support - if you suspect that your laptop has HW problem then you don't need to pay for the technical support as long as it is still under warranty. However that would really depend on what kind of power issue you are having.
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Hi I don't call this having to taking the whole thing apart???
Page 96
http://support.toshiba.com/support/staticContentDetail?contentId=4002312&isFromTOCLink=false
Battery
13
4 cell/43Wh Lithium Ion battery pack (Not user replaceable)
Battery Life Rating (measured
by MobileMark™ Productivity 2012)
o
Included 4 cell battery: up to 4 hours, 22 minutes
What do I know?? Sorry !
Dokie! Hey Eagle what's up??
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Thank you
[Edited by: admin on 23-Mar-06 06:56]

Hi,
If you have the equipment, plug in the power cable, and use a voltmeter to test it and see if it is getting the required voltage, should be 15V for that model. After that, if it works, plug it into the computer and see if the LEDS light up. If they do, move the cable around while its plugged in, and see if the lights turn off. If so there is a false contact on the motherboard and it needs to be changed.

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A reset may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
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Message was edited by: kropek

According to the Toshiba ENCORE WT8-A-102 specification page, the table supports the micro HDMI out port.
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Originally Posted by Eldorado
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http://aps2.toshiba-tro.de/kb0/HTD1303440001R02.htm
handy info there Eldorado , cheers

A well covered power issue post....

Hi!
Well, here goes again. I've read alot on the forum about power issues and the iBook...and now it's happened to me. I've posted to see if there's any 'fresh' advice.
Basically, my HD was totally screwed, so on Monday i had it replaced with a new 80g Western Digital jobbie. Brilliant little drive, so quiet and quick compared to the original Toshiba... Anyway, it was replaced by an authorised Apple retailer, got it home, re-installed everything, all was fine and dandy.
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My battery has been at 91% all evening, with the charger plugged in. The little light ring glowed orange when i first plugged the adaptor in...well, actually, when i teased it around the charger hole. When fully inserted, the battery icon detcts the power supply, but doesn't charge. I took the battery out and powered up the Mac with charger plugged in and it worked fine-but still no glowing ring.
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Hi Brody...
Thanks for the link to your page-very useful, with just the links alone.
I've made a little progress...well, not progress-i've managed to get light out of the ring on the charger barrel. When fully pushed in to the Mac, there is no light. HOWEVER, if i get the pin and touch it against the socket on the Mac (by socket, i mean where you plug the charger in) on the side, it glow's a faint orange. If i semi insert the pin/barrel slow enough i can get the ring to go Green, but it is microscopic movements to get this. This doesn't however, get the battery charging. As soon as the barrel is pushed home, it's just back to how it was-holding the battery's charge and thats it!
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Hi,
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Also, if it is possible to transfer the hardrive, would my iTunes music transfer as well? It is not saved in the cloud.
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You computer is probably perfectly repairable, but if you want a new one anyway, it is perfectly possible to transfer the data from the faulty one.
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These are the steps:
Remove Hard drive from faulty computer. (very easy on Unibody MBPs, do-able but not so easy on older MBPs)
Put it in a cheap enclosure
Connect it the new computer
Boot up new computer.
If the new computer has never been run before the Setup Assistant will ask if you want to import your apps, data, settings etc from either another mac, another HD connected to the Mac or a Time Machine back up.
Obviously chose the second option (another HD connected to this Mac) and follow prompts.
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Message was edited by: Mike Boreham...added sec on line

Unable to Troubleshoot Power Issues on Mac mini 2011

I have been having odd and intermittent power issues with my Mac mini 2011 and could really use some help before I resign myself to taking it into an Apple Store. It's under warranty, but I now live in another country so I hope I don't need to ship it should it come down to that.
However, I have searched this topic a lot, and not only have I tried troubleshooting it, I haven't seen any power issues with other owners of this model. That leads me to think that the power supply itself is probably OK.
First of all, I live in China and the building I live in seems to have a questionable power supply. The air conditioner for example simply would not work and the repairman spent two hours messing around with wires inside the outlet and in the breakers. That did the trick, so I wonder if I'm simply not getting enough juice?
Main symptoms:
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Problems began about two weeks ago, got better, and then worse again. Now I'm just keeping the computer and monitor on (never sleep 24/7).
Miraculously, after much frustration and countless restarts, suddenly the screen will turn on to reveal a fully booted system that was running all along in the background. No startup screen- the monitor just magically comes on again. Often I find that my external has unmounted, but it's no big deal to get to remount. At this stage, the Mac is still very quiet and for a while the system is sluggish, though it hops back into action in 5 or 10 minutes.
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MSI Z77A-GD65 system board
Intel 3770K 3.5Ghz
Anted Kuhler H20 620
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If I place all four sticks of RAM in the system windows starts rebooting as soon as the Windows logo comes up.
If I leave the 500GB standard sata drive off and only use 3 sticks of RAM... well we get a solid system and I am writing this message on it.
3 sticks of ram appear to work in any 3 slots and allow the system to boot, except 1,3,4. That combo also resulted in the reboots at the windows logo.
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Any ideas? It does not completely seem like a System board issue, but it certainly should not be power. All heat levels are well within normal and as I said the system works great if I leave off the drive and one stick of RAM.
Thanks guys....

System torn down, and put back together. (Found out I was out of Thrermal Compound, so I had to run to the store to get some.)
No long leads, only 9 stand offs matching each mount point on the systemboard.
Back together... problem is the exact same.
However, back to the hard drive issue. I decided to play with that since I was getting no where with 4 sticks of RAM.
What I have discovered is that with NO sata cable connecting the drive to the system board, if I try to power the two 250GB standard sata drives the system reboots just as the Windows logo should come up.
The fact that this behavior is so close to the RAM behavior... I am back to thinking its a power issue, though system board is still a chance... its just easier to buy a new better power supply than the Antec Neo Power 620 that came with the case. (I have not ever had a problem with Antec before, and will likely just buy one of their higher end power supplies to replace it, but I think I will try it next, just in case.)
I am not seeing any strange behavior power wise as far as any monitor shows... but connecting power to a sata drive that is NOT connected with a sata cable and causing a reboot just screams power at me.
Anymore thoughts today. In the mean time off to play Secret World with just the SSD and two sticks of RAM, which still runs rock solid.

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That has to be just about the least helpful response ever recorded by anyone in the history of the Planet Earth. Thanks!

Toshiba WT8-A-102 - Power Issues

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