Total Broadband Anywhere dongle expired (I think)

I think the free period of usage of my BT Total Broadband Anywhere dongle might have run out.  Is there anywhere online that i can confirm this?  I thought there might have been a promotion to encourage to extend it in some way.
It connects to the network but then no connection to the Internet.
I am not seeing any WiFi signals on the donge either but that could be because of clashed with the internal WiFi on my PC.  I will check on another PC later.
I don't tend to use the 3G connection very often so will have to look around for the best package for occasional use but wanted to check my status first.
MB
MB

Raid1968 wrote:
If you've registered you should be able to see under your account on BT.COM, also there is no built in wifi on the dongle, the connection manager software utilises the wifi already on your PC/Laptop.
Failing that contact the mobile service department 08007832326
Raid
Thanks, I will look into that.  Sure I registered it when I first got it.
I had got the idea that there was WiFi in the dongle but obviously mistaken.
MB
MB

Similar Messages

  • Total Broadband Anywhere

    I am on the Total Broadband Anywhere package and I use an HTC Hero mobile phone.  If I decide to cancel the mobile phone element of the contract, how will this impact on the cost of the package and will BT be prepared to issue a PAC to enable me to acquire another phone from a different provider?  Any help will be greatly appreciated.

    If you are on the minimum 50 minutes and 50 texts a month, then you should see a reduction of about £5, however you may be able to negotiate an even better reduction if you are prepared to renew your broadband contract.
    You should have no trouble getting a PAC code so you can port your number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Is it BT Yahoo / Total Broadband / Option 3 / or d...

    Hopefully someone here can help.
    We signed up with BT Openworld back in 2003 which subsequently morphed into BT Yahoo. Since then the service has continued without much issue. (Just a loss of service because BT randomly disconnected us which then took weeks to resolve; plus paying £28+ a month for a 2Mb line - but other than that, not much issue).
    Other than these few problems that is:
    a) we have never seen a bill for this service. Trying to click view bills via the BT Yahoo page doesn't work.
    b) in the BT Yahoo account page it says we are on BT Total Broadband Option 3. However, when you go to My BT on BT.com and look at our account (the account has the phone bill showing) we can't see any Broadband listed. In fact, they suggest signing up.....
    c) trying to apply for an Accelerator (old iplate), when typing in our phone number and postcode, it confidently states that we don't have BT Broadband. Ironically, I'm using BT broadband to access the page...
    d) back in October last year I received an email on the BTinternet.com email address telling me the great news that my BT Yahoo account was being moved to BT Total Broadband and that I would be receiving an email when this was done, confirmation of my account number, speeds of up to 20Mb, something to tell me how to view a bill for the first time in 8 years, etc. Nothing has ever been received. We have never received a new home hub for example. No speed increase. No account number, nothing.
    Here's the link telling us what we should have won: http://bt.custhelp.com/app/answers/detail/a_id/14401/c/761/?s_cid=con_FURL_help/newaccount
    e) trying to follow this up with anyone has always been met with "What is your account number"? It seems hard for them to understand that without a bill or any communication with BT, I don't have an account number and I can't find one anywhere else. I have of course offered to make one up.
    f) the line speed sits resolutely at 2Mb. It doesn't matter what router is used, whether the router is plugged into the master socket, whether I tell all my neighbours to have an internet free day, etc.
    We can't help but assume our account has been left on an old BT Yahoo set up, with 2Mb maximum and nothing has been done to bring our account to Total Broadband, sort the speed out, merge our accounts with our normal BT bill and allow us to look at a rarely-spotted invoice. Getting my hands on a BT Accelerator would be great too.
    Can anyone help here...?
    Jeremy.

    Hi, I've been browsing the forums for general interest and have a somewhat related enquiry to the above queries.
    I have been with BT Yahoo Broadband (and whatever came before that) for some years. Last year I had an email to say that (quote):
    "Good news. We’re sprucing up some of our systems over the next few months, replacing BT Yahoo! Broadband with BT Total Broadband. We’ll need to give you a new account number but you’ll pay the same and get a better service and more features for your money..." (followed by the 'features' of Total Broadband Option 3).
    A few days ago I had an email to say (quote)
    "Remember our email about moving you to BT Total Broadband and changing your account number? You’re now on BT Total Broadband and your new account number is GB100XXXXX."
    One good thing - for the first time I have an account number that I can quote!
    My query is: do my methods of payment stay the same? I am debited every month from my credit card for broadband as the owner of the BT line itself is not me but my partner, and therefore a separate phone account. So far, I have not seen a charge against my credit card this month, and it would have been due now.
    I did try and ring one of the helplines today, but sadly the competence of the staff in India has not improved since my last problem with billing (updating credit card details) last December. They were completely clueless, although very polite.
    Incidentally the BT Broadband postcode checker suggests that I'd be able to get 7.0 - 8.0MB speed, but mine remains at 2MB, which is what I have had for a long time.  I don't for one minute doubt thatI wouldn't get the maximum, but I'd have thought I'd be getting a little better than the 1.8 MB download I currently average....if indeed I have been transferred over as the emails have suggested?

  • BT Infinity and Total Broadband

    I upgraded to BT Infinity in a flat i rented, the tenancy has come to an end and the landlord wants standard broadband and has been told by BT that installing infinity has disconnected the original and she will need to pay £130 to have the line reinstalled.
    Does installing BT Infinity mean that you cannot revert to total Broadband or similar services?

    No it does not. However, if the line is to be changed names then the account has to be ceased and a new line provisioned. This costs £130.
    I think you need to clarify what the charge will be for.
    As a side note, why anyone would want to revert to standard broadband from Infinity is beyond me. It's like owning a car then going back to a push bike. You just don't do it.
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Unhappy with BT Broadband anywhere mobile phones

    BT Broadband anywhere mobile phones
    £210 to buy a HTC Hero or HTC Touch 2 for £107 for a secondary account
    Oh and the tariff and prices dont apply for a secondary account
    Strange this isnt mentioned in the terms and conditions.
    What a letdown BT !!!, more business for another provider who offered me £10 a month for unlimited texts and no charge for a HTC Touch 2 handset in the end.
    HTC Hero was £25 a month with unlimited texts

    @Dodcobbler - no its not bad for a mobile phone.  How much data usage do you have?
    Interesting sum to do is phone + usage (inluding data) +b b option 3 = ?
    I dont think you can price these phones standing alone from the BB package that has to go with them.  IMHO it is that £ which is the salient point.  We kept ping-ponging that point back week after week last year prior to the news being announced, but the data usage and composite price in the round was never really taken up.  Neither was the second handset.  Neither was the lifting of 'bundling' legislation which now allows BT to offer a 'one stop shop' of BB, TV, landline + mobile.
    They do offer a credit card though, which is very nice indeed.
    AQ.
    "Welcome to Royston Vasey - You'll never leave."

  • Total broadband outage in 0208 area

    Awoke this morning to find total broadband outage.
    Followed prompts. Reset home hub. Rang support. Got answered after 25 mins (not bad!).
    They said outage will continue for another 12 hours to 18 hours. They also said that I have to reset home hub intermittently to check if it has come back on. I asked for a refund and they said they will call me on Sunday!
    Anyone else in London area have this? 
    I've had to purchase £10 from mobile broadband dongle 3 Connect. BT should compensate for this. It's "Total" Broadband. 
    And this is one of many, many, many problems I've had with BT since starting with them only 6 months ago.
    I will never use BT again.

    It seems to be working now.
    Noddycat, I'm in Barnet - a way away from you, hope yours get sorted soon.
    r1sh12 - it's funny I couldn't see a reference to this problem when they told me on the phone it was affecting lots of people
    JacobB - thanks for the link. Maybe it's this one: Thu 01/07/2010 at 08am Ongoing Recent Connection Problems.
    Thanks everyone
    It seems to be working now.
    Noddycat, I'm in Barnet - a way away from you, hope yours get sorted soon.
    r1sh12 - it's funny I couldn't see a reference to this problem when they told me on the phone it was affecting lots of people
    JacobB - thanks for the link. Maybe it's this one: Thu 01/07/2010 at 08am Ongoing Recent Connection Problems.
    Thanks everyone

  • Total Broadband additional usage charges ...

    I'm a loyal BT Phone & Broadband customer (have been for 15 years) and I was somewhat shocked upon receiving my latest quarterly bill to notice that my direct debit payments had been bumped up by quite a bit - closer investigation (of this and the previous bill!) revealed that I've been incurring significant additional broadband charges for at least the last 4 months (as I've exceeded the 10 Gb/month limit on Total Broadband 1).
    I promptly called BT and got upgraded to the Total Broadband 3 package (300 Gb/month limit) and ended up with a cheaper deal all round than I had before!
    This does however leave me about £150 out of pocket and with a slightly bitter taste in my mouth though ...
    Granted, it's my problem for not noticing I'd started going over the 10 Gb/month limit early on [my excuse is that with a very busy life I tend to scan the headline figures on the first page of the bill and only investigate if these seem unusual]
    Nevertheless, I would have expected BT, in the space of the last 6 months, to:
    a) have the courtesy to notify me more proactively that I'm exceeding the "fair usage" policy limits and/or
    b) Move me up to the next level automatically (seeing as it's ended up cheaper anyway?) and/or
    c) Have somebody call me to suggest that I might want to upgrade to save significant costs ...
    Has anybody else had a similar experience ?
    I will add though that I'm very happy with BT's service otherwise - just think this particular point merits raising as a matter of principle!

    Hello alexm3.  Yes, I have had the same problem.  Although I already had a BT landline, I switched in Sep 2010 to a total broadband package Option 1, (at £7.99 p.m.) thinking 10gb was downloads.  Had an email to my normal aol.com account telling me after the first week that I'd used 7gb.  Took 3 weeks to upgrade to Option 2 with 40gb, still went over the usage, and incurred £50 charge, and this month is £20 extra charge, while waiting to upgrade to Option 3.
    I have now been offered Option 3 at £40 p.m. plus line rental of £13.50, plus calls (average £20 p.m.) so look like I am going to be paying over £70 p.m.
    I did also find 22 emails last week in my btinternet.com Inbox although I have indicated I only use my old aol.com email address but they cannot use that although BT have been corresponding with me on that one since day 1 
    Their usage monitor only tells you if you are within or over your usage allowance, not how you've used it!
    Good Luck

  • Real Mess with Total Broadband Package installatio...

    I ordered BT Total Broadband and Vision package in July 2012, including Home Install for the BT Vision, which I paid for.
    The telephone engineer and Vision engineer appointments were arranged to take place on the same day - 20/8/12.
    However, BT inexplicably cancelled this date via email, and re-scheduled the installations for 24/8.
    Then BT cancelled the telephone engineer's appointment, saying it would not now be necessary as our line had been tested and was working (we were previously with Virgin.)
    On 20/8/12 a Vision TV engineer suddenly turned up out of the blue, but obviously could not install the TV service, as our phone & broadband service were not due to go live until 24/8.
    BT had apparently not conveyed this change of date to the Vision engineer. I told him of our revised date of 24/8, he said he would 'keep an eye on things' and I therefore assumed he would be returning on the date arranged by BT.
    It is now 24/8.
    I have installed the broadband myself, which is working fine, as is the wireless connection.
    But that's the only thing that has gone smoothly.  I cannot receive any incoming calls at all (I can only make outgoing calls) and two of my three phone sockets have been completely dead since BT took over.
    I managed to book a telephone engineer for tomorrow (25/8) to look at the lines; I obviously did need that telephone engineer's appointment after all, then.
    And no Vision engineer has turned up to install the TV service as arranged, and as I paid for.
    I rang the call centre in India who told me there was no record of a Vision Home Install appointment and that i would need to do this myself! I replied that I had booked one, it had been confirmed and I had even paid for it.
    They then put me through to a person who I can only describe as a cocky 'gentleman' apparently in the UK with quite an attitude (I asked for his name and he gave a first name which I won't mention here) who apparently books engineers.
    He told me that as my timeslot had now been missed and they had no way of knowing which the engineer had been assigned (and the engineer had not contacted me to let me know there was a problem) he could not give the engineer a b*****king and said in not so many words that it was basically my tough luck the engineer hadn't showed and I now would have to wait another week until 31/8/12 for the next available appointment to have my Vision service installed.
    I have worked in CS and had I ever used such language to a customer (even in a non-confrontational way) I would have been fired on the spot.
    This 'gentleman' refused give out the phone no. of engineers so that I could contact them direct.
    I pointed out that I had taken a day off work for this installation and would now be forced to take another day off, so after this, how could I be confident that an engineer would actually turn up in a week's time? I then asked for email confirmation of the new appointment so that at least I would have somethnig to refer back to, but was told he could not send an email (somewhat strange for a world-class communication company?) but could send a text confirmation via mobile phone.
    I have received this but still have no way of knowing if I'll be taking another day off work for nothing if the Vision engineer does not turn up - and I will still not have the TV service that I am paying for; nor indeed any TV service at all.
    I asked for the content of our conversation to be put in writing - either via email or letter - but this was also refused.
    I then asked for his superior's name to escalate a complaint and he gave me a (first) name which actually could have been either real or fictitious - I have no idea. I asked to be put through to him but was informed that it would take 48-72 hours to 'raise a form' to be able to do that!
    This is totally unnacceptable;  BT has made it my problem that they have failed to keep any record of who this invisible Vision engineer was and I do not see why I should be the one bearing the brunt of this inefficiency.  It is not of my making, neither is it my fault that the installation work is outsourced and as I cannot arrange appointments myself directly, I have no control over the situation and have no choice but to rely on BT to do it correctly on my behalf. I really hope that this is not indicative of things to come, and the kind of service that I left Virgin for. If it is, I will be leaving BT as soon as my contract is up.
    PLEASE, is there anything at all that the mods can do (or anyone in the UK that they can refer me to) to sort out this mess, gee things along so I don't have to wait another week when maybe even then no one will turn up to install my Vision service, and tell me how I can make someone actually take ownership of this fiasco? And any other relevant advice?
    Most grateful for any help.

    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Is 114Kbps acceptable for BT TOTAL BROADBAND ?

    Earlier this year after complaining about our poor internet connection speed, BT confirmed our phone line was fine and an engineer swapped us onto another cable between our house and the exchange.
    Recently it seems to have got slower again.
    From the stats below, please would someone advise whether the performance level is what I should expect or should it be better.
    BT TOTAL BROADBAND with BT Home hub 2.0
    I used http://www.speedtester.bt.com and the HOME HUB ROUTER stats.
    9AM USING THE NORMAL BT SOCKET ON THE WALL.
    Download speed achieved during the test was -                 114 Kbps
    For your connection, the acceptable range of speeds is       50-250 Kbps.
    Your DSL Connection Rate : 192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 135 Kbps
    Router stats:
    Downstream                          768 Kbps
    Upstream                               448 Kbps
    Noise margin (Down/Up)         15.7 dB / 21.0 dB
    Line attenuation (Down/Up)    49.6 dB / 31.0 dB
    Output power (Down/Up)      1.4 dBm / 1.5 dBm
    3PM USING THE BT MASTER SOCKET
    Download speed achieved during the test was - 114 Kbps
    For your connection, the acceptable range of speeds is 50-250 Kbps.
    Your DSL Connection Rate : 2304 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 135 Kbps
    Router stats:
    Downstream 2304 Kbps
    Upstream 448 Kbps
    Noise margin (Down/Up) 16.4 dB / 21.0 dB
    Line attenuation (Down/Up) 49.5 dB / 31.0 dB
    Output power (Down/Up) 3.9 dBm / 1.5 dBm
    3.30PM USING THE NORMAL BT SOCKET ON THE WALL.
    Download speed achieved during the test was - 114 Kbps
    For your connection, the acceptable range of speeds is 50-250 Kbps.
    Your DSL Connection Rate : 608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 135 Kbps
    Router stats:
    Downstream 608 Kbps
    Upstream 448 Kbps Noise margin (Down/Up) 18.7 dB / 21.0 dB
    Line attenuation (Down/Up) 49.6 dB / 31.0 dB
    Output power (Down/Up) 1.2 dBm / 1.5 dBm

    Thank you both for replying, it never ceases to amaze me how helpful people are ... I also help on motorcycle and scooter boards.
    I couldn't reply earlier due to a medical emergency !
    Anyway I took IMJOLLYs advice and removed the orange bell wire connected to terminal 3.
    I dialled 17070 option 2 using an analogue phone and it seemed very quiet, no crackles pops or whistles !
    My Home Hub does not have a hub phone.
    I normally keep the Home hub on line 24/7.
    I have for the time being just connected through the TEST SOCKET to eliminate any house wiring
    You will see from the full stats below that at 8pm last night the speed was 103kbps whereas at 8am this morning the speed is 1.6mbps !
    My IP Profile is now 1750 Kbps whereas yesterday it was - 135 Kbps - any thoughts on this good news ?
    As soon as the medical emergency is over I will be able to look at the house wiring to the socket.
    20:22 04/10/10 USING THE TEST SOCKET
    ADSL line status
    Connection Information
    Line state         Connected
    Connection time                                  0 days, 00:05:22
    Downstream                                        2,208 Kbps
    Upstream                                          ​   448 Kbps
    ADSL Settings
    VPI/VCI                                           ​  0/38
    Type                                              ​      PPPoA
    Modulation                                        ​  G.992.1 Annex A
    Latency type                                        Interleaved
    Noise margin (Down/Up)                   16.2 dB / 21.0 dB
    Line attenuation (Down/Up)               49.4 dB / 31.0 dB
    Output power (Down/Up)                  3.7 dBm / 1.5 dBm
    Loss of Framing (Local/Remote)        0 / 0
    Loss of Signal (Local/Remote)            0 / 0
    Loss of Power (Local/Remote)           0 / 0
    FEC Errors (Down/Up)                      2 / 49
    CRC Errors (Down/Up)                     3 / 19
    HEC Errors (Down/Up)                     7 / 7
    Error Seconds (Local/Remote)            3 / 14
    Software version 4.7.5.1.83 (Type B) | Time and date 20:22 04/10/10          
    Test1 comprises of Best Effort Test:  -provides background information.
                Download  Speed
                103 Kbps
    0 Kbps            250 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 103 Kbps
     For your connection, the acceptable range of speeds  is 50-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :2208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
    8AM 05/10/10 USING THE TEST SOCKET
    ADSL line status
    Connection Information
    Line state                                 Connected
    Connection time                      0 days, 11:39:51
    Downstream                            2,208 Kbps
    Upstream                                 448 Kbps
    ADSL Settings
    VPI/VCI                                           ​  0/38
    Type                                              ​      PPPoA
    Modulation                                        ​  G.992.1 Annex A
    Latency type                                        Interleaved
    Noise margin (Down/Up)                   16.3 dB / 21.0 dB
    Line attenuation (Down/Up)               49.4 dB / 31.0 dB
    Output power (Down/Up)                  3.7 dBm / 1.5 dBm
    Loss of Framing (Local/Remote)        0 / 0
    Loss of Signal (Local/Remote)            0 / 0
    Loss of Power (Local/Remote)           0 / 0
    FEC Errors (Down/Up)                      186 / 88
    CRC Errors (Down/Up)                     101 / 28
    HEC Errors (Down/Up)                     212 / 14
    Error Seconds (Local/Remote)            86 / 22
    The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 1750 k
    Test1 comprises of Best Effort Test:  -provides background information.
                Download  Speed
                1613 Kbps
    0 Kbps            2000 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 1613 Kbps
     For your connection, the acceptable range of speeds  is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :2208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 1750 Kbps
    Server speedtest1.thinkbroadband.com
    Date                                              ​       05/10/10 08:04:42
    Speed Down                                       1627.43 Kbps ( 1.6 Mbps )
    Speed Up                                            368.18 Kbps ( 0.4 Mbps )
    Port                                              ​       8095

  • BT Total Broadband

    Hi,
    Anybody in the UK got BT Total Broadband yet? How well does this work with your Mac and which package would you recommend? Is the one with the phone worth the extra (need a new phone anyway)? I already have an airport base station and an ibook and will at some point get a macbook...
    Thanks

    Hi Stuart,
    Now that BT are issuing ethernet ADSL modems/routers there service is proving to be ok for Mac users. I have setup a few of there yoyager modems and wifi routers and they come with an easy to use setup disk. Setting up their internet phone devices may require you to call their tech support.
    There voip service is not the cheapest available there are other service you can use.
    Now to get a feel of what other users are saying abou† the service why not have a look at the forums at the adslguide.
    http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=bt

  • Primus line rental with bt total broadband is it p...

    I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental.  I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?

    mykeyb wrote:
    I currentley have my line rental and call package billed through BT, and also billed seperatley have the top BT total broadband package, I rarely use the phone and was looking to save money on my line rental.  I am more than happy with my broadband and would like to keep this the same. I have checked the primus website and can get cheaper line rental, and they allow me to keep an alternative broadband provider, however do BT Broadband have any problems with me using someone else for my linerental?
    Hi mykeyb,
    Unfortunately you need the line rental with BT to have BT broadband,
    You could save some money buy using Line Rental Saver, where you pay a reduced line rental charge up front.
    have a read here:
    http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29984
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Fair Usage Policy On Total Broadband Option 3?

    I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
    If my answer was helpful, please give me a star by clicking the star on the left hand side.
    Thank you.
    Solved!
    Go to Solution.

    robo878 wrote:
    I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
    Hi.
    The 100GB figure has never been on the fair use policy site, and neither does the new figure of 300GB appear (it's been that since middle/late August).
    For details see my shortcuts options 14a-c
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Infinity v Total Broadband Option 3

    Hi,
    I currently have BT Infinity (17Mb/1Mb) installed but when I tried to upgrade to Infinity 2, I get a message indicating that an upgrade isn't possible.
    If I perform the 'Can I get Infinity' check, I am told that the best that I can get is Faster Total Broadband up to 12Mb.
    Could somebody please tell me what the difference is between faster total broadband and Infinity, because when the BT Engineer was installing it, he said it was Infinity and he's installed Infinity kit.
    Thanks 
    Solved!
    Go to Solution.

    Faster Total Broadband option 3 is for people who would receive less than 15MB from Infinity, considering that your on 17/1MB im guessing this is a good thing. Infinity 2, based on your current download speeds i wouldn't bother, since it using higher frequencies and over a long line from the cabinet like yours, wouldn't be a good idea.
    I reckon you should stay put, even people who have had higher estimates have had issues.
    If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

  • Unlimited broadband / total broadband option 3

    Hi, can anyone tell me if the totally unlimited broadband free for 6 months £16 month after is the same as the bt total broadband option 3 ? i ordered the unlimited but in my account it says total broadband option 3 ? are they the same package?
    Solved!
    Go to Solution.

    By the look of the BT website, there is no longer BT option 3. There seems to be BTunlimited and BT unlimited extra. The BTunlimited extra looks like it is the same as the old Option 3.  If you are only paying £16 then it looks like you are on BTunlimited.
    To be sure you should give customer services a call and they will confirm what you are on.
    Follow this link to contact them.
     https://bt.custhelp.com/app/contact
    EDIT: I have noticed that you have also posted the same question on the BBQuires board. To avoid confusion you should only post once.

  • Total Broadband Option 3 speed

    I have BT Total Broadband Option 3, I have just done a speed test and find that my speed has been limited to 2000Mbps., instead of the max pos 8000. Can anyone tell me what is going on?

    welcome to the forum
    it's up to 8mb and that depends on many thing but main thing is distance from the exchange - further away from the exchange the lower your speed.
    please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
    are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Maybe you are looking for