Total crash...will not restart...never happened before in 8 years

For the first time ever, Firefox has crashed and will not restart. I have no idea why and it just happened today. The result is hideous, I am a business man and this has basically shut me down. I love Firefox and it's ethos but the only drawback is finding someone to connect with who will accept responsibility when it all goes wrong. It's really not as easy a process as you might think - or might wish us to think? What the hell do I do to get a quick reliable fix please?

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

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