Total shutdown of Lumia 800

Hello
Please could someone help. My partner's Lumia 800 seems to have completely died - no sign of any life. We have precious photos & contact details on the phone that haven't been downloaded. Is there anyway of retrieving these, and of actually repairing the phone, which is just over 2 years old. Any help would be gratefully received. Many thanks.

Hi, churchendpen. Welcome to Microsoft Mobile Community. If charging the phone using the charger that came with it as well as doing a soft reset and a hard reset as suggested by @rich did not help, it would be best to have the phone checked by a Care Point technician. To locate one, visit your local support page here: Select your country for local support. Once the phone goes through the repair process, all its content will be wiped out. Replacing the phone can only be decided by a technician after assessing it.
If you have a working Microsft account (Windows Live ID) on your phone, your contacts should be synchronized and can be seen at https://people.live.com. Syncing media files in a Windows Phone 7.x device can only be done using the Zune software as instructed here: Sync music, pictures, and videos. If you never did that before, there's no other way to retrieve the photos or any of your media files from the phone.
Thanks for the help, rich and allanjesalva. We appreciate it. Keep it up! ;-)

Similar Messages

Nokia Lumia 800 won't charge, stuck on loading scr...

My Nokia Lumia 800 ran out of battery while I was at work (not the first time) I take it home and plug it in, after 20 mins of the red battery screen it vibrates and springs to life, but it never got past the white 'Three' welcome screen (one of three screens that flash up when the phone is first turned on, others are Nokia screen and Windows screen).
It's been charging for over 10 hours and it's still stuck on that white screen. The phone feels cold (not stone cold, but not warm either) so clearly it's not charging. I've tried a different charger, different plug, and plugging it in to the computer. When I unplug it, it dies after 20-30 mins and I go through the whole process again the next time I charge it.
When I plugged it into the computer it behaved very strangely. It rapidly connected/diconncted itself, not giving Windows time to recognoise the device was plugged in and install the driver software. Before evneutally diconnecting itself and going back to that white screen.
What's wrong with it? It's not the first time it's totally ran out of battery (although I don't let it happen very often).
The phone is only 4 months old!
What do I do?
Nokia Care on Twitter was useless, asked me to do soft resets (already tried, many times, the phone turns off briefly, vibrates, then back to that white screen).
If I have to send it in for repiars how do I do that? I live in South West England, my nearest Nokia Care store is in central London, several hours away.
Thanks for any help you can offer.
The white screen it's stuck on looks just like this: http://www.techwatch.co.uk/wp-content/uploads/2011/08/Three-Logo-235x276.jpg

You should contact the nokia care point and they will organise the device to be collected.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Wipe on Lumia 800 generate recurrent reset

Hi,
I wrongly did wipe my Lumia 800 (059M359).
From there, everytime I configure my device, and begin to transfer more data to it (like 2, or 3 GB data), it freezes... and when I restart it (just pressing power button), it comes back totally empty (like a hard reset).
Not surprising, I found another guy who has exalt the same problem. The only difference is that he has initiated the wipe on Windowsphone website, and me at OWA website.
I took the device to the Nokia Care Point last Saturday, got it today, where they have updated firmware and OS version. But, again, when I started uploading data to it, it stopped working again, and I lost all my daily configuration.
What should I do next?
Thank you,
Alessandro

Hi Mineirinh0,
Thanks for your posts and welcome to the forum.
I would like to advise you to return to the Nokia Care point and ask for them to flash your Lumia, not just update the software. This will however wipe it clean and remove all personal data so make sure your have a backup by syncing media files using Zune and your contacts and calendar(s) to their respective accounts.
If you want to contact Nokia directly on this please contact Nokia Care through phone, mail or chat (where available). Contact information for both Nokia Care and a Nokia Care Point can be found using this link. These forums are mainly a user to user support forum, please see the forum guidelines if you have any questions on using the forum.
Hope this helps, let us know how you get on.
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Nokia Lumia 800 completely dead

A few days ago my Nokia Lumia completely died on me. The battery wasnt low or anything, it just switched off and refuses to come back on. There is no light or vibrations.
Ive left it on charge and the phone heats up but theres no life!
Ive tried all the key combinations and none works.
I cannot take the phone back as its pass the warranty/guarantee time, so would have to get it fixed...anyone know of a good cellphone repair place in the West Rand, Johannesburg, South Africa - that knows how to fix Lumia's...
Ive been a customer of Nokia since my first 3310 and never have i had such a problem...I'm so dissappointed....Ive lost all my contacts, data and pictures
Solved!
Go to Solution.

Old solutions for your problem, you can check them out.
1. "Lumia 800 not charging, totally dead"
2. "Lumia 800 wont power on or charge"
-Thanks
Click on "Accept as solution" if it worked for you else if it was helpful you can click on "Kudos star" below.

Lumia 800 not picking up 3G T-mobile network

Hi there, I am having problems picking up the T-mobile 3G network with the Lumia 800. The phone works fine on the 2G EDGE network...but data connection is soooo slow!!! I think the phone may not be compatible with the 3G network. Anyone having the same issue?
Thanks in advance.

When you sday T Mobile, you mean T Mobile USA or one of the many T Mobile's of Europe?
In Europe T Mobile uses the same frequencies as the other operators. In the USA, T Mobile uses a unique frequency band called AWS only used by them, and a canadian operator (and one in Chili I understood).
In total there are 5 3G frequency bands used in the world, and 4 GSM bands. Almost no phones have all bands. (In fact Nokia Symbian3 models are almost the only models that do.) Most phones have a subset only.
The Lumia 800 has 3 of these five 3G bands. But there are two models.
1) The European model (still sold through Amazon or other channels in the US,) has the 900/1900/2100 band, which makes it work in Europe, most of Asia and on most of AT&T's 3G network.
2) The US model, which has the 850/1900/2100 bands, which makes it work on AT&T, and most of Europe and parts of Asia.
Neither of these two models work on T Mobile USA.
The 710 model, when you get the US model at least, does work on T Mobile USA though.

Annoying elementary problems with Lumia 800

Hello all from noKIA and microSoft...
Latest OS version upgraded 7.10.8773.98 but still elementary baby problems...
1. First incoming phone call ring tone seconds are at full volume 30/30 despite Your setting... **bleep**??? Why these first seconds should be at full volume? Can somebody from noKIA and microSoft explain that?
2 Impossible to swish off phone ring tone AND vibrating thing. It vibrates in any version. **bleep**??? Why it is impossible to switch off EVERYTING sound and vibrato?
3. Where has gone so old but good thing of ring volume presets as older phones had Outside, Silence, Meeting etc? It was not so bad thing at all. Why it is thrown out?
4. On the phone with English settings there is Office in Russian... **bleep**??? How can I use all helps, descriptions etc of this soft if I do not understand that language?
5. No possibility to download smaller world language keyboard layouts. Why it is so impossible if big brother Windows has it? Ok I understand that it is a "really huge problem" to have menus in world smaller languages (just copy the translations from older models - how hard it can be???)
6. And why all updates are so difficult, so user involving? Can somebody learn user friendliness in any angle from Apple?
Seams that You do not learn on your mistakes and going deeper in them from phone to phone!
P.S. And after latest update - seamed to not working promissed flip over for silencing the incoming lall ring tone...
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...
Solved!
Go to Solution.

About ringtones - it was very useful profile option in "old and dead" Symbian. Please put Yourself in average life - You are in office - want to have very silent ringtones, not disturbing Your collegues, then You go out - again - not a few cilks, but holding the volume **bleep**...
Then You go into theater - want to swich off sound and vibro - again - not so easy few clicks... You have to go to phone settings find sound controls etc... and do this stuff... Very convinient... Why newer phone has worse solutions???
I'm from Latvia, so it is quite strange, that phone itself has only few menu languages in 21st century - except of course Latvian. How hard it can be to emit a phone already with regional language???
But about settings - regional settings are available in Latvia - few things are shown in Latvian, but no keyboard layout in this language - i've checked.... Seams strange. The windows for PC itself already for years is in Latvia and has Latvia keyboard layouts etc.. Why for the Phone OS it is so impossible?
And what for in Latvia Office is in Russian? For Russian office there is huge another country called - Russia... Why it is in Russian - the explanation is still not enough understandable... Russians even have another letters - totally different from Latin. Why we need in our country Russian office??? Think about that somefinnish guy in Finland buys phone and also have on phone Russian office... Efvery finn is just happy and says - this is what he is looking for - Russian office on phone that is sold in Finland for Finns... At leat phone could ack - what Office user wants - and change it while one of annoying long updates is proceeded...
About phone firmware... Do You think it is a normal thing that phone starts to work as it should only after long, annoying and at least three updates? For My country - Latvia - this firmware update is still not available... I've checked on Nokia page... there are 30 countries in Europe and Latvia is not listed...
The third question - I tried to copy phone book from old phone using contacts transfer - but I had to face a problem - BT does not work for that purposes despite that only this option is offered... Is it normal? Only possibility os offered through not supported data conection... Cool!
Isn't it a special thing to introduce in market not finished "beta" phones? So unfinished, not enough tested etc?
And you have to admit - Lumia 800 is not a cheep phone. Why people for that money do not have phone usable right from the box, but it means long updating, configuratinga and problems for big money???
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...

RAM on nokia lumia 800, 512 or 363 mb???

Hi, I've bought a new Nokia lumia 800. The amount of RAM for this device is 512 Mb. but all the free app that displays the main information of the device that I've used indicates that total ram is 363 Mb and not 512. The device itself don't have the option to see the ram, in the "about" information you can see only the free storage that is 12 Gb. The free app indicates that I've total ram 363 and free ram 341 Mb, how can I be sure of the real amount of RAM. Is there a free or not free app better than mine that discover the real ram.
Thanks.
Solved!
Go to Solution.

Thanks adrianhughes,
I was almost certain that it wouldn't be possible that my phone has 363 mb inspite of 512. But it's always better to doubt because the phone was in sale, I paid 199 €. But the fact that the free apps also don't reveal the real amount of free storage space that is 16 gb, it may be a signal.
Agai thanks and by.

Corrupted mails with Lumia 800

Hello,
I have some strange kind of problems replying emailsm from my Lumia 800. Sometimes my recepient gets totally corrupted message. It looks somehing like this:
=?utf-8?Q?Check-in_Online_and_Print_Off_your_Boarding_Pass?=
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0027_01CD463A.A12582D0"
This is a multi-part message in MIME format.
------=_NextPart_000_0027_01CD463A.A12582D0
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
=D0=BF=D1=80=D0=B8=D0=BA=D0=BE=D0=BB=D1=8C=D0=BD=D0=BE.. =D0=90 =D1=82=D1=
=8B =D0=BF=D1=80=D0=BE=D0=B1=D0=BE=D0=B2=D0=B0=D0=BB =D0=B5=D1=89=D1=91 =D1=
=80=D0=B0=D0=B7 =D0=B8=D0=BB=D0=B8 =D0=BD=D0=B0=D0=BC =D0=B2=D1=87=D0=B5=D1=
=80=D0=B0 =D0=B2=D1=81=D0=B5 =D1=82=D0=B0=D0=BA=D0=B8 =D1=83=D0=B4=D0=B0=D0=
=BB=D0=BE=D1=81=D1=8C?
My phone language is set to russian and formats to ukrainian. This is observed on another ukrainian Lumia as well. Both accounts are gmail.
What might be the reason and how to fix it?
Solved!
Go to Solution.

Hi,
changing language to english does not help.
I found more details about this. It is always a reply or forwarded message gets corrupted, never original one. 2 messages I checked both had long subject. In the corrupted one the subject gets truncated to 26 cyrilic or 52 latin symbols, depennding on the language of the mail.
So, I made a simple test. I create new mail and type all letters of Ukrainian alphabet (32) "Абвгдеєжзиіїйклмнопрстуфхцчшщюя"
and send to myself. Message body contains 1 word "Тест" (means "test" in Ukrainian). The first instance looks ok - I can see full length of subject and read message body. But as soon as I reply to it my subject is truncated to "RE: АбвгдеєжзиіїйклмнопрÑ" and mail body is like that:
=?utf-8?B?
gdGC0YPRhNGF0YbRh9GI0YnRjtGP?=
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=047d7b33d934db3b9d04c244ae50
--047d7b33d934db3b9d04c244ae50
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Viktor
From: Viktor Bruzhenyak
Sent: 6/12/2012 2:22 PM
To: Viktor Bruzhenyak
Subject: =D0=90=D0=B1=D0=B2=D0=B3=D0=B4=D0=B5=D1=94=D0=B6=D0=B7=D0=B8=D1=96=
=D1=97=D0=B9=D0=BA=D0=BB=D0=BC=D0=BD=D0=BE=D0=BF=D1=80=D1=81=D1=82=D1=83=D1=
=84=D1=85=D1=86=D1=87=D1=88=D1=89=D1=8E=D1=8F
=D1=82=D0=B5=D1=81=D1=82
--047d7b33d934db3b9d04c244ae50
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
<html><head><meta content=3D"text/html; charset=3Dutf-8" http-equiv=3D"Cont=
ent-Type"></head><body><div><div style=3D"font-family: Calibri,sans-serif; =
font-size: 11pt;"><br><br>Viktor<br></div></div><hr><span style=3D"font-fam=
ily: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">From: </span><=
span style=3D"font-family: Tahoma,sans-serif; font-size: 10pt;">Viktor Bruz=
henyak</span><br><span style=3D"font-family: Tahoma,sans-serif; font-size: =
10pt; font-weight: bold;">Sent: </span><span style=3D"font-family: Tahoma,s=
ans-serif; font-size: 10pt;">6/12/2012 2:22 PM</span><br><span style=3D"fon=
t-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">To: </spa=
n><span style=3D"font-family: Tahoma,sans-serif; font-size: 10pt;">Viktor B=
ruzhenyak</span><br><span style=3D"font-family: Tahoma,sans-serif; font-siz=
e: 10pt; font-weight: bold;">Subject: </span><span style=3D"font-family: Ta=
homa,sans-serif; font-size: 10pt;">=D0=90=D0=B1=D0=B2=D0=B3=D0=B4=D0=B5=D1=
=94=D0=B6=D0=B7=D0=B8=D1=96=D1=97=D0=B9=D0=BA=D0=BB=D0=BC=D0=BD=D0=BE=D0=BF=
=D1=80=D1=81=D1=82=D1=83=D1=84=D1=85=D1=86=D1=87=D1=88=D1=89=D1=8E=D1=8F</s=
pan><br><br></body></html><html><head><meta content=3D"text/html; charset=
=3Dutf-8" http-equiv=3D"Content-Type"></head><body><div><div style=3D"font-=
family:Calibri,sans-serif;font-size:11pt"><br>=D1=82=D0=B5=D1=81=D1=82<br><=
br></div></div></body></html>
--047d7b33d934db3b9d04c244ae50--
Mail looks like this already in my "sent" folder on the phone, so this is definitelly phone mail client issue and as I observed it on 2 lumias I'm sure it is systemic one.
It looks like phone client is incorrectly processing long subject fileds, so it mess up with mail body and whole mail gets corrupted.
If I cut the subject text to 20 symbols and I send it, it looks just fine...
When I try to submit this, I've got message "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied." So, now I'm not completelly sure that quoted message still looks the same as i my mail client.

Charging Lumia 800 since the 7.8 update

I have four ways to charge my Lumia 800:
the dedicated mini USB power outlet
the USB cable,
a car cigarette lighter
a Nokia small pin charger with mini USB adapter.
Since the 7.8 update (or so it seems) I cannot charge the phone with anything other than 1 or 2 unless my battery is at a certain level (less than 25% it seems).
If my phone is totally dead, 3 and 4 will do nothing other than show the red battery - they wont revive the phone. Yet if I need a top up, they seem to work
Is it possible the new firmware had altered the amount of charge the device needs and thus is ignoring other methods?
When charging with 3 and 4, the Diagnostics tell me I'm connected but it fluctuates between (Charging) and (Discharging), never getting more that 90 mA charge. 1 and 2 give a permanent (Charging), averaging 260mA.
My adapter charger has a 350mA output and has always worked before now.
1991...........................................................................................................................................................2013
1610 • 5110 • 3210 • 8210 • 8310 • 7210 • 6230 • 6630 • N80 • N70 • N73 • N958GB • N900 • Lumia 800 • Lumia 820

Thanks for your reply.
So even though I've been charging fine with these other methods, I've probably been doing my battery no good?
I'll invest in a few quality chargers then.
Cheers.
1991...........................................................................................................................................................2013
1610 • 5110 • 3210 • 8210 • 8310 • 7210 • 6230 • 6630 • N80 • N70 • N73 • N958GB • N900 • Lumia 800 • Lumia 820

Lumia 800 (12070) won't power on - Infinite reboot...

Hi everybody,
I will explain my problem in 2 versions : 1 long, and 1 short.
Short version :
Phone :
Nokia Lumia 800 that I got sent by Nokia 2 weeks ago to replace my ex Lumia 800 which wasn't able to boot. (Different problem). Updated to the latest 1600.2487.8107.12070 version via Zune.
Problem :
Lumia 800 can't boot, it only vibrates and then turns off 0.5s after the operator screen pops. It does this in loop, random way, but sometimes it manages to boot. Whatsoever, it always turns off randomly, whenever, whatever I'm doing or not. Today it worked fine the half of the day, the other half was spent in rebooting.
At the beginning of the problem I was able to trying to boot it, holding the power button was making him reboot etc etc, but not anymore. Now, since today, holding the power button doesn't give any response. Only connecting it with a cable makes it reboot etc.
Symptoms :
Totally random, I can't even know if the battery status is real, sometimes it says empty but seconds later it says full. Was working fine before yesterday. Nokia Diagnostic Tool doesn't show the Full Charge Capacity neither the information improvements that other are talking about, I have the 1.13 version I think. It is like it is still the old version. And it isn't always the same, sometimes it turns off, sometimes it reboots, but in all cases it is sudden, without "goodbye".
Trying to stay in offline mode doesn't worked, without microsim neither, neither soft reset, neither charging all night, neither fully discharging, neither none of any tricks worked.
It is my 2nd Lumia 800, and the 2nd that cannot power on. I'm affraid to send it back again to a Nokia Care, because of the 2 week I will have to wait.
Anyone, solution, help ?
Long version :
This is my 2nd Lumia 800, the last one was rebooting in loop, then it got stuck at the "Bouygues Telecom" (french operator) screen. No way to charge it or boot it. Got replaced by sending to the Nokia Care in 2 weeks.
So they sent me this new Lumia 800, which I updated to the latest version : 1600.2487.8107.12070 with Zune of course.
Everything was working fine, until yesterday it suddently turned off while I was reading LeMonde app (french newspaper app). Note : No "goodbye", direct.
So I tried to turn it on, it vibrated one time, and once it got on the "Nokia" screen, it rebooted. Did this 3 times, then it booted properly.
Later in the evening, I entered again in "LeMonde" app and it did the same, except it rebooted much more before booting succefully.
I thought it was the app, so I uninstalled it, but it rebooted again while I was chatting, this time.
Then I thought it had something to do with the network, as I had read things like this on the web.
So I tried to stay in offline mode (Plane mode) and it seemed to work a moment, except that in the end it did the same, loop reboot.
I charged it to my PC to boot it, no way, loop reboot. I disconnected the cable, tried to turn it on, it worked.
But it always turn off or reboot after a while, may be minutes, hours, etc..
Today it worked fine until 1h pm, it turned off, tried rebooting, no way, connected to the pc, no way too, was rebooting in loop, 10mins later it booted while still connected. Then, around 7h pm it began to loop reboot again.
Now it is almost 11h pm and it still won't boot. It vibrates, the white "Bouygues Telecom" operator screen appears then it turns off (in 0.5s), and then it do the same, it never stops.
Note : Sometimes when I manage to boot it, it boot with the "in charge" indicator (the big one), but it isn't connected to any cable... Or sometimes it boot with the empty charge indicator (the big one) but then boot succefully and shows decent charge.
Note : Nokia Diagnostic Tool doens't show the full charge capacity, only voltage and current discharging, which is around 100mA, but can jump to + 200mA. Version of Diagnostic Tool is the 1.13 I think. Some on the web are talking about a new version with improved informations, but mine is still the old one, I can't understand why.
Anyone, solution, help ?
Thank you for reading.

well it turns out that I experienced the same problem here:
- have a Nokia Lumia 800, latest updates, French operator: Orange
2 similar UNWANTED REBOOT problems I have had for the past weeks, and mostly very recently:
- in France, it randomly reboots, apparently more especially when I travel (mostly in high speed train, but also underground or once in a big mall). I suspect it's caused by the device looking for a new BTS or losing signal, but it's not consistent. Sometimes, it just loses signal and my phone stays on.
for this problem, I could not find any solution, similar bug, something to help. I live with it, which is quite annoying but not killing me
- this week-end I was abroad (UK). In the Eurostar I mechanically set it to airplane mode, to prevent the battery consuming network scanning process. When arrived, I have tried to deactivate the airplane mode and, well, each time I turned it off, the phone asks me for PIN but quickly reboots before I can enter the PIN. Tried it with and without Wi-Fi, charged, plugged, entering the PIN code very quickly, without SIM card, underwater... no way.
I should have roaming activated but I don't think that is the issue. I have tried to deactivate 'time auto-update' but that did not change. I could not modify to Edge or 3G, neither any other operator parameter because... well because you can't while in airplane mode.
well clearly I was lucky I switched to airplane mode, otherwise it looks like I would have suffered from constant reboot... (i could use mine in Wi-Fi)
But NOKIA, please explain/fix this !!

Lumia 800 Cannot Download a single App from Market...

Hello,
I've just bought a Lumia 800 on July 20, 2012 from a retailer in the Philippines and am using it in the same.
I downloaded Zune for Windows 7 on my dual boot mac. I downloaded all updates till Zune said there was no more available on the Windows 7 partition. It succesfully installed. I am up to date according to the latest firmware as noted on Nokia firmware and MS OS as of today.
I have not been able to download a single app since I got the phone. I use the marketplace app on the phone and have also tried "pushing" the app from the marketplace on Firefox/Chrome on my Mac and PC.
The phone goes to marketplace downloads, says "Pending" starts to says "Downloading 0%" till it says "Tap here" then I have to retry download. Been trying this all night, and have been reseting the phone by holding the button below the volume control till the phone says "Goodbye" then I boot it up and the same still happens.
I've also tried a hard reset, formatting to factory settings. That did not let me download a single app either. Since I needed the phone, I restored my data. I have been using a wifi connection with broadband at home. I can surf IE on the phone, check mail, but the marketplace has always been off for the few days I've owned the darn thing. I can open the marketplace app, I can see apps, I can browse them, and I can click install, reinstall (for some reason Windows Live thinks its already installed).
Am I missing something? I tried cancelling all other downloads except Whatsapp and still no dice. I've cancelled all downloads, restarted and tried again and to this day, I have an app phone that can't get apps from it's own marketplace.
I tried setting my windows live ID to jive with my region and language, all the same, US or Philippine english, nothing.
I've tried writing emails to Nokia Philippines support and after typing all this they just told me to 1. open marketplace app, 2. Click Download (Arrgghhhh talk about canned STUPID RESPONSES, the guy obviously did not read my email that I did the same.)
Please help me.

Hi kosh, Yes I have done a hard reset even at the risk of losing all my contacts. I've also tried creating a new live ID to sign in after the hard reset was made. Sadly such did not work so I eventually just restored my contacts. I find it disappointing that groups does not sync so if ever I do need to change live IDs I'll have to remake all the groups again. Such is the loss of a loyal Nokia customer who has to pay for Symbian going and ms entering. I find it odd that I would even have to create a new live account as the one already designated as the primary account attached to the phone was created upon first boot of the phone. But I guess there's no loss trying one more time since accounts are free. I'll have to do it some other time as I am currently mobile and had to leave the phone cause the total lack of apps has rendered it insufficient for my needs. I will update the forum once Nokia and/or Microsoft contacts me. Really hoping they just replace the darn thing since I bought the phone open line out of carrier making this feel more of a waste, and I wouldn't want a phone like this sent for repair this fresh or given a refurb.

Lumia 800: Odd problem

Forgive me if this is a repeated problem, but I cant seem to find a solution to this anywhere.
My Lumia 800 will boot up fine, I can enter the sim pin number and the phone unlock code to get to the home screen. But then it freezes. unable to scroll in any direction. Initially, was able to slide the screen to the Apps list, where i could scroll freely through everything, left right up down, even in App sub menus etc, but now even this ability has stopped.
The phone now boots up to the home screen and just freezes, though the tiles are still animated. The back, windows and bing buttons don't work either.
If I boot without a sim, I can click on the 'close' button of the SIM not present dialogue box, but the home screen is still frozen.
Totally flummoxed on this one. I'm sure I've tried a soft reset at some point to see if that cures it. Now considering a hard reset and then a restore from my computer and a re-sync.
Will this cure the problem, or is it a warranty repair job?

Yeah. It happened about a month ago, but cleared itself after being left off overnight.
Tried without sim, can select close on the 'no sim emergency calls' dialogue box, but it still freezes on the home screen.
Oh, now I've just got a display of greeny coloured static on my screen. It's just going through cycles of greeny static, then black, then static. Alomost as if it's powering up and then not.
I think I've read about this on here somewhere, but if you have any info, it'd be a great help. Care centre trip is needed!
Still, managed to get my X6 running, so all is not lost.

Nokia Lumia 800. Battery and start up problems

Hi there,
I have been having quite a lot of problems with my nokia lumia 800.
Firstly: When the battery dies it takes a long time to get it charged back up. I have tried cycling the charger power between the laptop and power outlet. I have to play around with the power supply for a long time before the unit actually starts charging. And even then when it has just enough charge, it tries to start up but seems to run out of power half way through the start up and I end up back playing with the charging again.
It seems that there is no battery protection in the phone and the battery can completely discharge. Which would account for the problem with getting it to charge back up.
Secondly: Yesterday the phone went dead for no reason. It had about a quarter charge in the battery. I tried to turn it back on but nothing. I tried charging it and nothing.
Again after cycling the power many times between the power outlet and the laptop, I got some response. It vibrated and displayed the low battery screen. So I thought ok, it's charging. But no.
Once it has enough battery it tries to start up and then freezes on the provider logo and does not go any further. The screen stays like this. Illuminated and with the logo.
I have tried reseting the unit by holding the power button down for 10seconds and it vibrates and tries to start up again. But again freezes.
I have noticed that when I leave it charging, the unit gets quite warm. But no matter what I do the startup proceedure stops on the provider logo and no more.
I tried starting it with the charger connected and it just seems to be powering the screen because when I unplug it the unit goes dead again within a matter of minutes.
I am at a total loss as to what happened to my phone.
Can someone help please?

From the sound of it I think it needs a Nokia Care Point. Could be faulty battery or faulty charging. You can locate your nearest care point using the link below
www.nokia.com/support

Lumia 800 - Gorilla Glass

Hai,
I've been going through specs on several sites and cannot confirm if the Lumia 800 which technically uses same body as the N9 has the shiny Gorilla Glass?
No NFC, uSD, Front Facing Camera (or 3G video calling to say), HDMI, USB on the go like the N8 (my current phone) are still ok not a huge deal breaker imo as the Lumia 800 still looks awesome and has WP7 which I have been waiting for a proper hardware manufacturer to make one so far to actually get one.
But Gorilla Glass is one important aspect for me due to the extended nature of the display which will indeed make it prone to all those unwanted daily usage scratches.
Solved!
Go to Solution.

Not to get too off topic here, but I wouldn't call Symbian Anna a huge step forward (or even a major update) and Belle has been "coming" since I bought the **bleep** phone. It took more months than expected for PR 1.1 to be released, and 1.2 took what seemed like an eon and included mostly minimal performance/functionality tweaks and almost no UI changes (except for turning off my auto-text-finder in messaging as default for some stupid reason). It was, in all respects, more of a disappointment than the saviour update I was expecting (new browser, stability fixes, faster camera, updated music player, refreshed UI). And as for Nokia Labs - yes, they write some great applications. Its a shame that the app store isn't full of the same great application (or ANY for that matter). I think the best app I managed to buy was the JoikuSpot tethering software (which should've been a free app that was built into the phone ecosystem), and that's just sad.
Don't get me wrong, the N8 is the best phone I've ever used and will go down alongside the N96 as one of my favourite nokias ever made, but it will always be tied to the memory that "hey, this could've been 10 times better and 10 times more successful". I remember promises about the N96's networked gaming, though I don't remember any actually decent games being released, ever.
I want to also point out that whilst the N8 is the best phone I've used, the other phones that I've used are all just above average (iPhone 3/4/S, Galaxy S2, Desire, Galaxy, Storm, Bold) and are nothing special in any of their own rights. Sure, they're relatively better than most other phones, and some have this nifty feature or that nifty feature, but no single phone (except perhaps the 4/4S) is actually a solid release, and most other phones are sh** anyway so who cares if those phones are better. Better than what? **bleep**? The technology still has growing pains, and it won't be until Nokia release a 4G N-series phone with WP8, Skydrive, 32gb SSD, 1gb RAM, 1.6ghz single/double chip w/ 10 mpx CZ camera & 1080p recording that STILL retains a full day/two days battery life and interfaces directly with the files on my home Windows 8 PC that the market will be, in my opinion, mature and ready to take hold of the consumer's attention again. Unfortunately, there's this mindset that the "consumer" is an idiot and needs to be told what they want, and heaven forbid if they voice any ideas for improvement - "you don't know better than us!"
Back to the Lumia 800 - again, I totally understand from a business perspective why this phone is being released and marketed, I do, and it will make some money and will effectively reposition that imaginary thing called "public opinion" (ie: the media). What it won't do is get everybody talking about Nokia's new line of Windows phones for longer than a few weeks. You guys had a major opportunity (basically free advertising with the excitement around WP7 + Nokia) to completely revolutionize the tech industry's image of your products by releasing a truly different and solid WP7 phone. Instead you released a gutted N9. Nice.
My apologies if I'm ranting (and I think I may be) - I'm just passionate about Nokia's product offering and find it extremely frustrating that such a large and experienced company keeps making the same mistakes over and over again (alienating their long-term supporters in the process). Grow up, you've been in the business a while now!

Congrats to all Lumia 800 owners

I have been visiting an O2 shop yesterday and played around with the Lumia 800 for a couple of hours. It was awesome. There was even an Iphone customer who only wanted some accessoires standing by lurking over and after a while he confessed that he would buy a Lumia if he had not that Iphone already.
Unfortunately there is one thing that keeps me from buying the Lumia: It does not have a physical keyboard. I NEED a physical horizontal slider keyboard. So i hope many Nokia employees are reading this: RELEASE THE E7 AS WINDOWS PHONE!!!
I did not buy a Lumia yesterday. If there was a E7 as Windows Phone, I would have bought it right away. So if you want me to buy a Nokia Windows phone in the future get the E7 up as a Windows Phone. Otherwise I need to get a HTC or else which I don´t prefer.

happyton
"No T9? I quite like the work suggestion on top of the keyboard this make typing even faster... having he right word after typing just a few letters ... that's quick..."
Totally agree on that one
Nokia 808 again (delight Belle), Nokia E7 and X7 ( again, all on Delight Belle...after some time on Nokia Lumia 925 (retired), 1020 (not that great)and Lumia 820 (Replaced my router at home, great for internet sharing).., N9 The best device ever (use it as much as Lumia 1020), Nokia 700 (Sport Phone/My Love :-) ) Nokia 701, Nokia E6 (Should have a follow-up from Nokia among with larger screen, NFC, Autofocus), Lumia 800 (Retired After 6 weeks), -Sports Tracker-Nokia Internet Radio-Handy Safe-Skype-Bambuser-Screenshot app pro-fMobi-ComingNext-Manual TaskSwitcher-jagiTimer-Easy StopWatch-Boldbeast-Equalizer-Financial Calculator-WiMP Music-YTasks-Davi-Thumbnail Folders-BizCalendar-Tiny7-Situations-nn reeder-Sport Timer-CameraLover-CameraPro-GrabRadio-LiveScore-Poddi-Gravity-SkyFilesPro

Total shutdown of Lumia 800

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