Totally ridiculous.... Lumia 800 won't sync my con...

I've been having this problem for a while now (~1month) with my company phone I use for business and would need this basic functionality to work to be able to change my broken Lumia800 (speaker is kaputt) to a new one (which I already have sitting on my table).
Anyway. The phone will not sync my contacts to my Windows Live account. Firstly I received error message 86000108 and after discussing this with Nokia support they supposedly did something to my account and the sync issue got a bit further. But now the error code is the same and the message reads "Filed as: LastName, FirstName, This contact couldn't be updated on server" and there are three of these contacs.
Still my Live-account email syncs just fine, but the contacts will not. And now the Nokia support has also been silent for a while.
I've tried to google this and tried every trick i've been able to find. Even removing the troublesome contacts from my phone and Live-account won't help, the error message remains the same even if the contact in question does not exist anymore.
So, are there any experts out there or someone who has found a solution to this problem. Pretty soon my Lumia800 will be the last Nokia phone i will ever own. And i will have to transfer my contacts to my new phone by hand.... totally ridiculous!
Moderator's note; Baseless remark removed
Solved!
Go to Solution.

Hi Kosh,
and thanks for the quick reply.
Yep, the contacts are linked to Windows Live account in the phone. And actually I tried to add a contact and added it to my company's Outlook account in the phone. As a result the one contact syncs fine to my Outlook in company laptop.
No contacts are synced. I can also change my Live-account password to any random string and the error message in the phone stays the same, so it seems that the phone does not even ever try to contact the Live-account. Which points to the thing that there is something wrong related to the phone software and the way it handles the contacts.
I have also tried to remove all other accounts from my phone, Outlook, LinkedIn, Gmail and Faceboo. Does not help.
To sum up: remove the contacts in question from the phone and change the phone's Live-account password to totally wrong one => error message stays the same. Same three contacts, not even existing anymore, are mentioned.
As I was in contact with your support (code 1-12508480052) earlier, something happened and I was actually able to get the sync process a bit further. Earlier error code was the same, but the message was "Windows Live error, not updated, error code 86000108". And after talking to your support, the message changed to what I wrote earlier. So something happened, was it some higer power or your support, I don't know.
An yes, i've tried alla methods mentioned in your link to MS support page.
I issued a new support request today, as the earlier went dead for some reason. The new code is 1-12651397458.
Regards,
KimmoR

Similar Messages

Nokia Lumia 800 won't charge, stuck on loading scr...

My Nokia Lumia 800 ran out of battery while I was at work (not the first time) I take it home and plug it in, after 20 mins of the red battery screen it vibrates and springs to life, but it never got past the white 'Three' welcome screen (one of three screens that flash up when the phone is first turned on, others are Nokia screen and Windows screen).
It's been charging for over 10 hours and it's still stuck on that white screen. The phone feels cold (not stone cold, but not warm either) so clearly it's not charging. I've tried a different charger, different plug, and plugging it in to the computer. When I unplug it, it dies after 20-30 mins and I go through the whole process again the next time I charge it.
When I plugged it into the computer it behaved very strangely. It rapidly connected/diconncted itself, not giving Windows time to recognoise the device was plugged in and install the driver software. Before evneutally diconnecting itself and going back to that white screen.
What's wrong with it? It's not the first time it's totally ran out of battery (although I don't let it happen very often).
The phone is only 4 months old!
What do I do?
Nokia Care on Twitter was useless, asked me to do soft resets (already tried, many times, the phone turns off briefly, vibrates, then back to that white screen).
If I have to send it in for repiars how do I do that? I live in South West England, my nearest Nokia Care store is in central London, several hours away.
Thanks for any help you can offer.
The white screen it's stuck on looks just like this: http://www.techwatch.co.uk/wp-content/uploads/2011/08/Three-Logo-235x276.jpg

You should contact the nokia care point and they will organise the device to be collected.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Nokia Lumia 800 won't boot after region+language c...

I just got my Nokia Lumia 800 and attempted to switch region+language to English(US) from English(UK). It said I had to restart the phone to make the change.
The phone turned off and turned back on, but it is now stuck at the NOKIA logo and has been for the past 10 minutes. I tried turning it off and back on, but it still did not boot.
I'm totally stuck with a bricked phone here. Any suggestions? Keep it on and wait it out?
Thanks,
Ken

@kanno41
You could try a "soft reset" by keeping Volume Down and Power buttons down until the phone vibrates three times; the phone should successfully restart with the Nokia logo after a few seconds.
Happy to have helped forum with a Support Ratio = 42.5

Nokia Lumia 800 won't update!!!!!!!!!!!!!!!!!!!!!!...

Yes, I know there are already several topics on this but I'm pretty desperate now.
I receive a Nokia Lumia 800 in December for christmas (I know it's not the latest but my family doens't have all that much money). Since christmas day I have been trying to obtain the update for the Lumia. The one that fixes battery and stuff. I've tried search for updates and I've tried searching using Zune. I've had NO success at all. I've tolerated the many flaws in my Lumia such as the lack of a screenshot ability and the bluetooth issue. Those are but two of many. I really want to like this phone and so far, I've only managed to become annoyed by it. I refuse to switch to iOS and I don't have the money for a decent android so I ask, does anyone know of any way I can get updates for my Lumia 800?

Pretty sure it's running the latest updates.
A lumia 720 would probably have been (much) cheaper, is faster overall, runs the latest Windows Phone OS (WP8.0 GDR3 with Nokia Black FW) and will be receiving at least the next major OS update.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 800 won't charge

I have a lumia 800 and not used it in a few weeks so the battery discharged.
I have had it on charge for around 24 hours and the only thing that shows on the screen is the battery icon showing that the battery is discharged, battery meter shows just a small red bar at the bottom, and the phone will not charge up.
I have tried using the charger supplied and also attaching it using a spare cable to a USB port on a PC and the phone will still not charge.
It looks like it is dead!!!
Any help or suggestions welcome.

This is the reason why I always advise anyone against fully discharging the battery. Lithium batteries are rendered unchargeable if the voltage drops below a critical level. There is an internal circuit to help prevent this but they don't always work.
This can be fixed using specialist chargers but unfiortunately most of us do not have access to one. Anyway, this is what I normally do when this happens. Find the most powerful USB charger you have. Tablet chargers are a good starting point. Use this charger and connect and disconnect every few minutes until your phone shows sign of life. Not sure how it works, but my theory is every time you plug it in, it pushes a bit of charge in before the circuit stops the charging. So done enough times, it has always worked for me. No guarantees but worth a try.

Nokia Lumia 800 device Contact Sync with MSN Live

How does the sync from device to MSN live work in the Nokia Lumia phone?
If you purchase a Nokia Lumia, and the dealer synchs your old mobile phone contacts to Nokia Lumia using the contact transfer. In this process you have lots of stale contact which you don't want to retain. Now Lumia doesn't have pc connectivity software like earlier PC Suite or Ovi suite. these were the wonderful piece of sw, and you could update your contact, store on the outlook, and transfer then to and from the device.
But with Lumia you are at fix now. the only way currently appears to be deleting one by one from device.
There is a MSN account, and if you have a data connectivity then you can synch your contacts to your live account. Now you have the backup of the contacts in the server, which fortunately can be imported and exported from/to and excel.
I thought of using this for the bulk update of contacts, and the technical support team says, that if you delete the contact from the server, while switching your data connectivity from mobile, and then put it on, the new state will be, the device contacts will come to server, and the server contacts will go to the device. which means the contacts will get swapped. I somehow couldn't believe in this definition of synching, and I believe, the synching will then keep the sum of the two contacts in both the location, which means the server will be again full. and so will be the device.
Can anybody tell how does the synching works for Lumia with Live account? so that I can update my contact list on bulk?
I also request Nokia to provide a local piece of sw like PC Suite for the Lumia device, this will increase the sale significantly.
Solved!
Go to Solution.

You wont have 600 contacts in Hotmail server because you deleted them, and when you delete even one contact in Hotmail then it gets deleted from NLM because I tried it just now. I deleted one contact a supermarket number when the phone was switched on and another contact with the phone switched off. When I switched on the phone the contact disappeared from the phone.
So from this we know that if you delete all of your contacts on your Hotmail then your Nokia Lumia contacts will all be deleted from Nokia Lumia too, apart from the Facebook and Twitter contacts in the People window.
In Microsoft Outlook you can select a whole range very easily and export to .CSV format to upload to Hotmail, if you have Microsoft Outlook I think this is the most powerful and effective way but needs a few steps to do it depending on which version of Outlook you have.
For Microsoft Outlook 2007 and 2010, edit all of your contacts then go to the "File" menu, then click on "Options", then click on the "Advanced" button on the left side of the window that pops up. After that move to the "Export" section on the right of the screen and click the Export button.
Now a menu opens. You choose "Export to a file", then choose "Comma Seperated Values (Windows)", then choose the "Contacts" folder from the list that opens after that. You will be shown a box to name and save the file that Outlook is about to make.
When you save the file remember where it is, then go to Hotmail and look for the "Manage" button above the list of contacts, when you find the button click it and choose "Import" from the menu that opens up.
After that you will be taken to a different page, look for the words "Add people from other services" and underneath that is a list of pictures and one of those pictures has the word "Outlook" next to it. Click on the word "Outlook". Then you will be taken to a new webpage.
When you reach the new webpage make sure you look at the words on that webpage called "Step 2" and make sure there is a green dot beside the words "Microsoft Outlook (using CSV)". Now go to the words called "Step 3" and you will see a button called "Browse". Click on the "Browse" button and then a box will open up asking you to find the file you exported from Microsoft Outlook, which I explained how to do earlier.
You can also use this process to export calendar from Microsoft Outlook to Hotmail, which will then sync the calendar on your Lumia phone too.

Lumia 800 (12070) won't power on - Infinite reboot...

Hi everybody,
I will explain my problem in 2 versions : 1 long, and 1 short.
Short version :
Phone :
Nokia Lumia 800 that I got sent by Nokia 2 weeks ago to replace my ex Lumia 800 which wasn't able to boot. (Different problem). Updated to the latest 1600.2487.8107.12070 version via Zune.
Problem :
Lumia 800 can't boot, it only vibrates and then turns off 0.5s after the operator screen pops. It does this in loop, random way, but sometimes it manages to boot. Whatsoever, it always turns off randomly, whenever, whatever I'm doing or not. Today it worked fine the half of the day, the other half was spent in rebooting.
At the beginning of the problem I was able to trying to boot it, holding the power button was making him reboot etc etc, but not anymore. Now, since today, holding the power button doesn't give any response. Only connecting it with a cable makes it reboot etc.
Symptoms :
Totally random, I can't even know if the battery status is real, sometimes it says empty but seconds later it says full. Was working fine before yesterday. Nokia Diagnostic Tool doesn't show the Full Charge Capacity neither the information improvements that other are talking about, I have the 1.13 version I think. It is like it is still the old version. And it isn't always the same, sometimes it turns off, sometimes it reboots, but in all cases it is sudden, without "goodbye".
Trying to stay in offline mode doesn't worked, without microsim neither, neither soft reset, neither charging all night, neither fully discharging, neither none of any tricks worked.
It is my 2nd Lumia 800, and the 2nd that cannot power on. I'm affraid to send it back again to a Nokia Care, because of the 2 week I will have to wait.
Anyone, solution, help ?
Long version :
This is my 2nd Lumia 800, the last one was rebooting in loop, then it got stuck at the "Bouygues Telecom" (french operator) screen. No way to charge it or boot it. Got replaced by sending to the Nokia Care in 2 weeks.
So they sent me this new Lumia 800, which I updated to the latest version : 1600.2487.8107.12070 with Zune of course.
Everything was working fine, until yesterday it suddently turned off while I was reading LeMonde app (french newspaper app). Note : No "goodbye", direct.
So I tried to turn it on, it vibrated one time, and once it got on the "Nokia" screen, it rebooted. Did this 3 times, then it booted properly.
Later in the evening, I entered again in "LeMonde" app and it did the same, except it rebooted much more before booting succefully.
I thought it was the app, so I uninstalled it, but it rebooted again while I was chatting, this time.
Then I thought it had something to do with the network, as I had read things like this on the web.
So I tried to stay in offline mode (Plane mode) and it seemed to work a moment, except that in the end it did the same, loop reboot.
I charged it to my PC to boot it, no way, loop reboot. I disconnected the cable, tried to turn it on, it worked.
But it always turn off or reboot after a while, may be minutes, hours, etc..
Today it worked fine until 1h pm, it turned off, tried rebooting, no way, connected to the pc, no way too, was rebooting in loop, 10mins later it booted while still connected. Then, around 7h pm it began to loop reboot again.
Now it is almost 11h pm and it still won't boot. It vibrates, the white "Bouygues Telecom" operator screen appears then it turns off (in 0.5s), and then it do the same, it never stops.
Note : Sometimes when I manage to boot it, it boot with the "in charge" indicator (the big one), but it isn't connected to any cable... Or sometimes it boot with the empty charge indicator (the big one) but then boot succefully and shows decent charge.
Note : Nokia Diagnostic Tool doens't show the full charge capacity, only voltage and current discharging, which is around 100mA, but can jump to + 200mA. Version of Diagnostic Tool is the 1.13 I think. Some on the web are talking about a new version with improved informations, but mine is still the old one, I can't understand why.
Anyone, solution, help ?
Thank you for reading.

well it turns out that I experienced the same problem here:
- have a Nokia Lumia 800, latest updates, French operator: Orange
2 similar UNWANTED REBOOT problems I have had for the past weeks, and mostly very recently:
- in France, it randomly reboots, apparently more especially when I travel (mostly in high speed train, but also underground or once in a big mall). I suspect it's caused by the device looking for a new BTS or losing signal, but it's not consistent. Sometimes, it just loses signal and my phone stays on.
for this problem, I could not find any solution, similar bug, something to help. I live with it, which is quite annoying but not killing me
- this week-end I was abroad (UK). In the Eurostar I mechanically set it to airplane mode, to prevent the battery consuming network scanning process. When arrived, I have tried to deactivate the airplane mode and, well, each time I turned it off, the phone asks me for PIN but quickly reboots before I can enter the PIN. Tried it with and without Wi-Fi, charged, plugged, entering the PIN code very quickly, without SIM card, underwater... no way.
I should have roaming activated but I don't think that is the issue. I have tried to deactivate 'time auto-update' but that did not change. I could not modify to Edge or 3G, neither any other operator parameter because... well because you can't while in airplane mode.
well clearly I was lucky I switched to airplane mode, otherwise it looks like I would have suffered from constant reboot... (i could use mine in Wi-Fi)
But NOKIA, please explain/fix this !!

Lumia 800 and zune music syncing issues?

why is it that in the zune software the music artists does not match the lists from my collection (pc) to the contents in the phone, this is getting frustrating.
in my computer there are a total of 264 artist and over 400+ songs. but checking the phone 52 artists only appear, though the songs are there but all the others excluded from the 52 artists are classified as unknown.
i have manually edited it from my computer and from zune as well. so its impossible to have missed labeling the artist etc etc. any help here?

Check whether you may have use your Lumia 800 on another PC initially so it has it's primary sync relationship with that PC.
When you connect your Lumia with your PC and Zune starts select 'phone' and verify the sync relationship which is shown below the phone image. If this says 'guest' you will have to click 'Change Sync Relationship' to move it to the PC you are using.
On any other PC you can remove the phone from the list of know devices through Settings>phone>sync options and click 'forget this phone for each phone you wish to remove. If multiple phone are known to this install of Zune you will see left and right arrows besides the phone image with which you can select the phone to change settings for.
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Nokia Lumia 800, Depleted battery Won't start up.

Hi, After being away for home for 5 days with no charger for my Nokia lumia 800, I foolishly allowed it to run out of battery, Unaware of the problems this can cause due faulty hardware, thanks to Nokia I returned home and plugged the phone into charge. I have allowed my Phone to run out of battery many times before in the past as you wouldn't expect any problem to come of it. After many hours of the phone being on charge I went to turn it on, it vibrated and came up with the phone providers image then no further, it stayed on this image for hours until I held down the power button and it would turn itself off. Not being to worried at this point I went online to the many chatrooms, helpline, youtube videos you name it to source a solution. Having tried absolutely everything, about 10 times nothing has worked to multiple button combinations, heating the phone up, plugging into PC with zune - everything. Now slightly worried as I really do want this phone to work and not have to buy a new one at a great cost. This is not a problem I have cause, it's a problem with Nokia, and the manufacturing of the phone, So if no one on here will be able to aid me in fixing the phone, once I return to the UK I shall take it into a Nokia store to get it looked at, which i won't be happy to do as many of the Nokia outlets are in unconventional locations such as Glasgow.
Thank in advance for any Help which is much appreciated,
Lambtj
Solved!
Go to Solution.

You are posting to a user to user support forum here and not contact ing Nokia Care. If the 800 will not start anymore and you have done all you say you have done it's likely the battery needs to be replaced.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

What's the proper protocol for a reset on my ipod touch 4g? iOS 6 has totally jacked it up and it will no longer do anything but crash, and won't sync with itunes wirelessly or by cable.

What's the proper protocol for a reset on my ipod touch 4g? iOS 6 has totally jacked it up and it will no longer do anything but crash, and won't sync with itunes wirelessly or by cable.
It's a 64G ipod touch and was fine till Apple told me to upgrade to ios 6. Now most of my apps crash, my music won't play and I just get a white screen when I hit Music.
When I try to sync to itunes it acts like it's going to sync and appears to recognize the ipod, but it's grayed out and has an update circle by it that spins for a while until itunes eventually freezes alltogether. Is there a way to go back to ios 5 after a erase and reset?

iOS: Unable to update or restore

Nokia Lumia 800 - sync calendar entries

Did anyone notice that Windows Live will only sync calendar entries within the last “2 weeks” to your lumia? It seems that Windows Live has limited the synchronization through their server. This has caused a lot of inconvenience as past calendar entries are also important.

Yes, I have noticed this - the more responses that users find this unsatisfactory the better and, hopefully, Microsoft/Nokia will address the problem.
There are many times when I need to refer to past items in my calendar, and a 15 day cut-off is unacceptable; I often go back 12 months! I also don't carry a laptop around with me, so logging in to my Windows Live or Google calendar is not an option - that was the reason for purchasing a smartphone.
The Nokia Lumia 800 phone has performed well for me in all other functions but this really does need to be fixed. Come on guys, listen to your users.
I am one of the people that this really DOES BOTHER!!

Lumia 800 USB cover won't open!

Hi everyone. I just got my Lumia 800 (yay!) but I think I may have messed things up already. When I inserted the sim card slot back into the phone the USB cover was already closed. Now the sim card slot is almost entirely inserted, except for the very end of it which is sticking out slightly (but not even enough to slide a fingernail under it). The USB cover won't open at all.
I've attached a picture in case I wasn't clear.
Can somebody help fix this? Thank you!
Attachments:
IMG_20120107_115329.jpg ‏798 KB

@hjd87
Presumably you removed the adhesive labels off these two components before trying, as USB cover should be up before attempting to remove SIM tray?
Think that you are going to have to try to remove SIM tray first now, as USB cover is looking horribly distorted.
Happy to have helped forum with a Support Ratio = 42.5

Syncing Emails and Contacts - Nokia Lumia 800

need help plzzz
i don't know how to connect my email to my lumia 800
especially sync my phone book
thanks before...
Moderator's Note: The subject was amended.

THIS should help.

Total shutdown of Lumia 800

Hello
Please could someone help. My partner's Lumia 800 seems to have completely died - no sign of any life. We have precious photos & contact details on the phone that haven't been downloaded. Is there anyway of retrieving these, and of actually repairing the phone, which is just over 2 years old. Any help would be gratefully received. Many thanks.

Hi, churchendpen. Welcome to Microsoft Mobile Community. If charging the phone using the charger that came with it as well as doing a soft reset and a hard reset as suggested by @rich did not help, it would be best to have the phone checked by a Care Point technician. To locate one, visit your local support page here: Select your country for local support. Once the phone goes through the repair process, all its content will be wiped out. Replacing the phone can only be decided by a technician after assessing it.
If you have a working Microsft account (Windows Live ID) on your phone, your contacts should be synchronized and can be seen at https://people.live.com. Syncing media files in a Windows Phone 7.x device can only be done using the Zune software as instructed here: Sync music, pictures, and videos. If you never did that before, there's no other way to retrieve the photos or any of your media files from the phone.
Thanks for the help, rich and allanjesalva. We appreciate it. Keep it up! ;-)

Sync Lumia 800 to Windows 8.1

Hi,
I have a Lumia 800, running WP7.8. I sync music, photos & videos to my PC using Zune. The PC currently runs Windows 8.
I am considering upgrading my PC from Windows 8 to Windows 8.1. However the Upgrade Compatibility Assistant informs me that Zune is incompatible with Windows 8.1.
Does anyone know if this is actually the case, and, if so, how I could sync my phone (running WP7.8) if I upgrade to Windows 8.1?
Thanks
Nick

14-November-2013 -
There are a growing number of tech forum posts around the net that are just starting to uncover this problem. It appears that MS issued Windows 8.,1, (the "good" version and not the recalled version) and is offering users of Windows 7 a paid update, and Windows 8 users a free update to Windows 8,1, but so far the current version of Zune (ver 4.8) is not compatible. Certainly past versions are also non-compatible,
People with Zune media devices and users of Windows Phones are finding that after upgrading to Windows 8.1 their Zune software will not work properly if it launches at all. So far, posts elsewhere are showing that a reinstallation of Zune is not corrrecting the problem.
Of concern... a copy of Zune I downloaded in March of 2013 came in at about 131 MB in size. A copy I just downloaded 24 hrs ago is showing 270 MB. However, both versions of the software are displaying the same version number (4.8.2345.0). This is very fishy.
As of the date of this post, there are no solutions, or official statements, from Microsoft which is responsible for windows 8.1 as well as Zune.
On further examination it appears that MS has abandoned Zune as a program interface and formally speaking it ended under windows 7. While it works under windows 8 as an x64 foundation, it may not be fully supported. Some Zune pages are now redirecting people to their Xbox service for music and media needs. So far, there is no info evident whether this will also serve the Windows Phone market. It is unlikely since Xbox appears to be a cloud service and not a device interface which is needed for Windows Phones.
There are two "hacks" being bandied about at this time but they are dependent on being an advanced user.
One is a registry hack that will change the phone to be seen as an external storage device. It functions but not all media details will be retained. I will not post specifics.
A second suggests uninstalling Zune and reinstalling the latest version (which is questionable per above) and running it it in Windows 7 or Windows XP compatibility mode. As of this post, there have been no reports on how many people have been successful with either. In any event, should we have to run this in compatibility mode? Should they not fix it?
It seems this problem only just started to arise sometime in late September 2013 when the Windows 8.1 preview was available, and as more people are taking the update they are unwittingly also killing Zune and other programs.
MS is offering a Windows 8.1 compatibility wizard that one can download and run to see what will, and what will not work under Windows 8.1 but it is quirky. When I ran it the first time it immediately showed that Zune was NOT COMPATIBLE. This is Microsoft's own checker. It also showed 66 apps to be functional under Windows 8,1. After updating a few apps to the latest versions, the list fo non-compatibles dropped as expected but Zune also disappeared from the list even though it was not updated. Also dropped were 50 of 66 apps that it had previously said were OK, even though none of those were updated or changed. So I have to question its reliability.
This is not Nokia's fault.
This is a blunder on the part of Microsoft, and what is now needed is for software and hardware partners such as producers and sellers of Windows Phones to pressure MS for a fix. This will not be resolved in this forum.
MS needs to issue a fix and a definitive statement on how to address this, especially the installed Windows Phone user base that now finds itself dead in the water after taking an update that was buggy.
If anyone has successfully updated to windows 8.1 and has Zune working, it will be beneficial to get the specifics. As of right now I am holding off since I need my phone connectivity since it doubles as a camera and vocorder for me.

Totally ridiculous.... Lumia 800 won't sync my con...

Similar Messages

Maybe you are looking for