TOTALLY UNLIMITED USAGE UPGRADE VIA ONLINE

Hi.Ive just upgraded My bt infinity 2 package via website to have totally unlimited usage,but instead they cut my Ip profile for my line from 72 Mbps to 38 Mbps,so its seems like i moved to bt infinity option 1???

FAQ
1. Best Effort Test:  -provides background information.
Download Speed
25.9 Mbps
0 Mbps
26.52 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 25.9 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-26.52 Mbps .
 Additional Information:
 IP Profile for your line is - 26.52 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
7.97 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 7.97Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

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    sjtp wrote:
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    The old BT Infinity 2 package with 40GB usuage has been removed.
    BT Infinity 2 old Unlimited package is now Totally unlimited no P2P caps at peak time.
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  • Introducing Totally Unlimited Broadband from BT

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    BTCare Community Mod
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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    Hi kendo38,
    Welcome to the Forum and thanks for posting. I can help with this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
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    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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  • Re-contracting/Upgrading to BT Totally Unlimited I...

    Hi, I gave the options team a call and they seemed to have no idea what I was going on about when i wanted to upgrade and re-contract to the Totally unlimited (uncapped) package. They seemed to suggest it has been applied to my account already, when it hasn't been.
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    Hi redgpw,
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Upgrading to Totally unlimited Broadband and I alr...

    Hi, I want to upgrade to Totally unlimited broadband (not infinity), and keep the anytime calls I have, just chatted online with an advisor who says totally unlimited alone will be £28.75, not including the anytime phone calls, and suggested I talk to the sales team, about deals,  but I am hard of hearing, can anyone help me with what it would be in total for the month, I am on Calling Plan Unlimited Anytime Plan and Broadband BT Total Broadband Option 1, Thanks
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    Hi auntsally,
    If you fill out the contact us link located in the about me section of my profile we can take a look at this for you.
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    BT Mod team.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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  • Upgrading to totally unlimited

    hi folk just wondering im on bt infinity option 2 and upgraded in nov 2012,how do i go about upgrading to the new totally unlimited package.

    If you don't have BT SmartTalk on your mobile, you can use 0330 1234 150 for Sales. That will be covered by your calling plan.
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  • Recontracting to Totally Unlimited Infinity

    Hi all,
    I took out a contract before Feb 2013 and want my package shaping lifting. If a moderator could help me avoid calling the cal centre again for another 30 mins waste of my life I would appreciate it
    Do I need to recontract for 18 months too? Or is there a 12 month option?
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    Hi all
    I rang the number that jolly told me to call and actually go through to a very helpful knowlegable person who completely understood why I was upgrading.
    As I have had a few issues with my HomeHub 3 I enquired about getting a HomeHub 5 in the deal which they said they could do but I would need to sign up to another 18 month contract (instead of the 12). I didn't really want another 18 month but accepted this and the order was placed.
    Moments later browsing the BT pages I noticed that Infinity Customers that are into the last 3 months of their contract can get the HomeHub 5 for Free and recontracting is only 12 months. My final 3 months start next month so I rang them back and got a 'not so helpful' person that there is no way they can do a hub5 with a 12 month contract, it is all 18 months. I did't want him to do it for me (as am only into my 14th month of 18) but I just wanted confirmation.
    I have cancelled my 'recontract' and will try again next month.
    He said that there is nothing on his system that will allow a HH5 without an 18 month contract and when I am in my last 3 months that I will have to do the 'upgrade' to Totally Unlimited online and not via the call centre.
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  • New totally unlimited btinfinity

    I already have btinfinity option 2 and was wondering how to go about getting the new totally unlimited package, the reason i ask is because i've spoken once on the phone and am currently online chatting to a representative and neither had any idea what i was on about?

    pippincp wrote:
    GaryM wrote:
    What number did you call?
    The person on the number I called to try and re-contract my package to the totally unlimited one had no clue. Maybe I'll get more luck if I call the same number you did.
    You can upgrade online.
    OK, looks like I couldn't see the wood for the trees in my online account options. I've now managed to locate the upgrade options and have placed an order for an upgrade to "totally unlimited infinity 2" so hopefully that will remove all traffic shaping on my current "unlimited infinity 2" package.
    It states that it's a 12 month contract which I'm fine with as I still have 14 months left on my current contract anyway so it looks like my current contract isn't being extended out to a new 18 month contract which I though might happen. It also says the service will be activated on 11/03 so in 4 days time. Is this when I should expect to see my traffic shaping removed or will that not happen until a further 5 days later (i.e. on 16/03)?

  • Totally Unlimited ?? How

    I recently discovered that BT has removed / are removing the peak time traffic management. Great. How do I get it? 
    I called customer services, they have no clue. I called the technical help desk they are clueless too....
    I've have Infinity 2 Unlimited since Novemeber 2012. 
    Any advice? 
    Jon..

    I'm in the same boat.
    I signed up to an infinity 2 unlimited package in October last year. I called today to re-contract to "totally unlimited" so I could get rid of any P2P throttling only be told that I am already on that package. I tried to explain what is meant by "totally" unlimited but they didn't seem to understand and kept insisting that there was nothing to upgrade my contract to and that I was already on the highest package I could get. When I mentioned the 50GB cloud option I was just told I could go online and do a free upgrade for that which does appear to be the case but will doing this remove my P2P throttling?
    A glasnost test is still telling me that P2P traffic is being seriously throttled during peak times so I'm clearly not on the "totally" unlimited package at all. The operators don't seem to have a clue about the difference between the old unlimited and the new totally unlimited package even when you try and explain it to them.

  • Totally Unlimited?

    Hello,
    I am having a few issue with my Infinity option 2 package.
    I have only been using infinity since Monday but here is my issue.
    I believe that Infinity option 2 is totally unlimited and I should therefore not be traffic managed. My max theoretical speeds are 76Mb down/ 20 Mb up. In reality I seem to be getting 56/12. This seems bourne out by using FTP.
    However download speeds using p2p were much slower but today have practically dropped to zero. For example I am currently downloading an 80 meg file and the speed I am getting is 0.7 kb/s !!!
    This is not slow peers. I have tested it using my 100MB seed box and even tried downloading to myself a file over bitorrent versus FTP.
    The p2p protocol is bitorrent. I have spoken to a tech guy via chat who would not say I was being traffic managed but just said we do not support bitorrent.
    The point is I am actually downloading slower now than I was 10 years ago on dial up.
    Is this what BT call 'trully unlimited' ?
    Given my max speeed is 76Mb/20Mb what kind of traffic shaping limits my speed to less than 1kb/s?
    Or is there a fault somewhere? Surely this cannot be traffic management, it's completely ridiculous.
    Also my pings seem a little high at 39ms is this right? I am only about 25meters from the cabinet
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    Chris
    Chris

    I understand it sometimes takes a few days for the unthrottled part of unlimited to kick in.
    That was certainly true for people upgrading within Infinity; and several people have reported it as new customers too.
    It should sort itself within five days or so, probably less.  If not, post back again.
    ~~~
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    2 - about 9ms extra delay because BT routes all traffic from large areas of the south to London via Sheffield before it leaves the BT network.
    If you post the result of 'tracert bbc.co.uk' we may be see where the ping issue is; but may not be able to help.  Unfortunately there is not much you can do about either of those effects.
    ~~~
    To see about general speed run the speedtest at http://speedtest.btwholesale.com/ and after the test choose ‘Further Diagnostics’ and post the speeds and the profiles that this gives.
    Also, what was the estimate BT gave when you signed up? If you have forgotten find your estimated speed at http://www.productsandservices.bt.com/products/broadband/infinity#services-checker and enter your telephone number.

  • Totally Unlimited Infinity

    This should amuse you as it did me.
    firstly let me say I'm on FTTP Phone trial 76/20
    I thought I would go onto the Totally Unlimited so logged into my BT and went through the process of upgradeing,
    Every thing went fine untill they checked my line, this is what they posted
    Packages: Choose a package
    Thank you! You have chosen to bring your calls and line back to BT, and have chosen BT Infinity fibre optic broadband.
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    Hi backnine,
    Thanks for posting. There certainly seems to be some confusion here. Let us know how it goes when the trial team get in touch.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Windows 7 upgrade: discs will include the option for a 32 to 64-bit upgrade via a clean install?

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    Daventry wrote:
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