Totally unresponsive and unrecognized by iTunes brand new iPod Touch 3rd gen

Within less than 24 hrs of setting up brand new 3rd gen iPod touch it is totally unresponsive. While using it, the screen went black, felt a little warmer than normal, and now won't do anything. I've tried resetting by pressing on/off and home buttons. Tried this even after plugging in to computer for 20+ min and still nothing. iTunes no longer recognizes it, so I cannot restore it. I am just stuck with a black screen with absolutely no response. I'm at a loss on what to do next or what might be wrong. Have been all over this site for a solution, but just can't seem to find one that helps me. Apple Stores are 3 hrs away from where I live. Very careful with the device, not dropped, not wet, just simply using it. Any help greatly appreciated... my son is devistated.

See if placing the iPod in Recovery Mode will allow iTunes to see the iPod so you can restore via iTunes.
Next would be an appointment at the Genius Bar of an Apple store.
iOS: Not responding or does not turn on

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Brand new ipod touch 5th gen 64gb problems with first power on

I have just received a brand new ipod touch 5th gen 64 gb from amazon. After reading the instructions i tried to power it on but nothing happened.
It was suggested on here to try the recovery start but again, nothing happened.
I then plugged the device in to a wall socket charger to see if the battery is flat,but the apple logo comes on for about 15 seconds then goes off again. If I hold down the home button while the apple logo is off, after a while the ipod goes into recovery start up, but as soon as i unplug it from the wall socket adaptor it turns off.
It will not do anything plugged into the usb soccket of my laptop.
Any ideas or will I have to return this to amazon?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. You can go to an Apple store even if yo purchased it from Amazon
Apple Retail Store - Genius Bar

Bought a brand new Ipod touch 5th gen. it wont activate...what do i do?

Bought a brand new Ipod Touch 5th gen. it wont activate, what do I do?

I'm having the exact same problem. I got a new one for my sons birthday yesterday and CANNOT activate it. Anyone know why?

On/off button not working on brand new iPod touch 5th gen

My daughter has just unboxed a brand new iPod touch 5th gen that arrived today.
It wouldn't turn on so I assumed the battery was flat which I thought was odd but I plugged it in and it came on - 90% + battery.
The on/off button does not do anything. We've pressed it, held it - nothing. If I press the on/off and the home button together, Siri starts.
It will only switch off after a minute has elapsed. We can't do it manually.
What's going on? Any ideas?

If you have an Apple store nearby I would make an appointment at their Genius Bar.
Apple Retail Store - Genius Bar
Otherwise I would call Apple. You get at least 90 days of free telephone support.
http://www.apple.com/support/contact/

My iTunes says my iPod touch 3rd Gen is up to date with iOs 4.2.1, how do I get the new iOs 5?

My iTunes says my iPod touch 3rd Gen is up to date with iOs 4.2.1, how do I get the new iOs 5?

You must update your iTunes software to 10.5 first then you can upgrade to iOS 5.
http://www.apple.com/itunes/download/
According to Apple the iPod touch 3rd gen can update to iOS 5.
"iCloud requires iOS 5 on iPhone 3GS or later, iPod touch (3rd and 4th generation), iPad, or iPad 2; a Mac computer with OS X Lion; or a PC with Windows Vista or Windows 7 (Outlook 2007 or 2010 or an up-to-date browser is required for accessing email, contacts, and calendars). Some features require a Wi-Fi connection. Some features are not available in all countries. Access to some services is limited to 10 devices."
From here > http://www.apple.com/icloud/

TS3694 What is the "An unknown error occurred (-42110)". The message pops up then I start running iTunes. I have two devices connected to iTunes. 1) iPod touch 3rd gen 2) Apple TV. Help me please!

I do not know what the error is. I have googled it but I can not find anything. Help me please!
"An unknown error occurred (-42110)". The message pops up then I start running iTunes. I have two devices connected to iTunes. 1) iPod touch 3rd gen 2) Apple TV. Help me please please!

Try the following user tip:
iTunes for Windows 11.0.2.25 and 11.0.2.26: "Unknown error -42110" messages when launching iTunes

I bought a brand new ipod touch 5th gen, updated the software and now iTunes says "to allow access, please respond on your ipod touch" however the ipod has a black screen and pressing the buttons does nothing. how do i fix this?

As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My brand-new iPod touch (5th Gen) battery takes a very long time to fully charge, even while not in use. Why is this and what should I do?

Just recently bought a brand-new iPod touch, 5th generation. To be exact, got it two days ago, this past Saturday, on 12/13/2014. Initially, when I first turned it on, it had a fully charge and I didn't need to charge it. I also didn't see anything in the very small and limited start-up guide you receive with it to charge it for a certain amount of time before use, or to use it until the battery dies, then charge all the way, like a lot of electronic devices have you do when you first purchase them.
So I was assuming I didn't need to do anything like that. First question, should I have charged it for a period of time before use? Should I have used it until the battery died, then plugged it in and charged it fully before use? Or is none of this necessary initially and iPod batteries are good to go from the start?
Please excuse me if this is an obvious question, as this is my first ever iPod. Anyways,like I said, nothing in the "instructions" said anything about that, so I didn't do it, I just used it until it got below 20% battery left, then I plugged it in.
Now for the battery itself, it takes literally a day or so to fully charge, even while not in use. Even if I use it for a while, turn off the iPod to make sure it shuts off all background data and apps, and then plug it in to charge, it still charges extremely slowly. I've never seen a device take this long to charge. As for the battery life itself, I'd say at full charge it lasts about 4-5 hrs, maybe 6, and then I have to charge it again. Meanwhile it takes around 24 hours, without me using it, to fully charge. If I use it while its charging, the battery decreases faster than it charges, and eventually I'll get the typical "20% battery remaining" message pop up.
I know it is charging, as the lightning symbol is next to the battery symbol. Specifically, right now, I plugged it in about 1 hr 30 minutes ago, and it has barely gone up. Also, whenever I press the home button to check the battery, I can see it jump down from about 50% to somewhere around 25%-30%. What is that about?
This is really frustrating, and I'm seriously contemplating either taking it back and trying my luck with a different iPod, or just taking it back and getting my money back. Any help and clarification on this matter would be greatly appreciated, and I'll answer any questions I can to shed more light on this.

It will take longer to charge the 5G's battery than either the 3G or 4G's battery.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source like a computer's USB port
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

My brand new ipod touch 4th gen wont let me sync new songs to it

I just got my new ipod touch 4th gen 2 days ago and it wont let me sync any new songs to it and it wont let me take any songs off it either. Ive tried rebooting it and restoring it serveral times and nothing seems to work. Also I updates my itunes and still nothing. HELP

What specific attributes (resolution, frame rate, bit-rate, audio forma etc.),do the mp4 videos have? There are many variations in the mp4 format. Have you tried using the Create iPod and iPhone version in the Advanced tab of iTunes?

Brand-new iPod Touch 5th gen often freezes win7 while charging

Hi,
I've had a new iPod touch 5th gen for about two weeks now.
I also have a laptop that runs Win7, that has had no problems whatsoever until now, and that has no problems when the iPod isn't plugged in.
Here's what happens:
I plug in the iPod Touch to update files and recharge the battery
All goes well, iTunes sees iPod, battery's charging
Lalala
Bam! Some 15-30min later:
Laptop freezes over.
I have had to manually shut down the laptop more than a dozen times in a couple weeks now.
The iPod is killing the laptop dead. Slowly, but surely, it's happening.
I love my laptop. I NEED my laptop. I otherwise love the iPod too
This happens whether the iPod is ejected, but still charging, or not; whether iTunes is on or not
I unplug the iPod: nothing; laptop still dead.
Sometimes, it happens when I change songs, as I simultaneously listen to the iPod while it charges.
Other times, it happens while fiddling with playlists and tag infos in iTunes. (<-- I am particularly weary of this one, since, it seems to me, the iPod takes a few good seconds to access tag infos/change songs, much longer than, for instance, did my iPod Nano 5th gen, though, understandably, that one did not have an OS)
Other times, it just happens suddenly, with no apparent cause other than that the iPod is plugged in.
Could it be the cable? (any way to find that out without investing in a new cable? )
The iPod runs iOS 6.1.3; the laptop runs iTunes 11.0.5.5.
The laptop is equipped with a fairly new SSD, no HDD [does that matter?!]
Any help/ideas to get these two to get along would be greatly appreciated !! Thanks.

If yo mean the iPod freeze and does some things when charging. other users have experienced that problem. However. I have not seen a reply concerning the resolution.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Sync failed to start w/ iTunes 10.7, iPod Touch 3rd gen

Since upgrading to iTunes 10.7 on Windows 7x64, I have had trouble getting my iPod Touch (3rd gen, 5.1.1) to sync. I am getting the message "sync failed to start". This happens with either WiFi or USB connection to the device. I know the iPod WiFi is working because the Remote app shows my iTunes library, fetches email, etc.
After installing iTunes 10.7, when I connected via USB, Windows tried to search for and install new drivers. After a very long delay, I canceled the search and continued using the existing drivers. I'm not sure if this is related.

I have resolved the problem by 'shutting down' my MacBook ('restarting' the computer was not sufficient to resolve it). While I was at it, I took the battery out briefly before rebooting – don't know if this made the difference, but I do know that Apple Tech Support have instructed me to remove the battery momentarily on previous occasions when resolving other issues with the computer. Anyway, either just shutting down (or shutting down + removing the battery) seems to have resolved the problem, as iTunes is once again recognising my iPod Touch and I'm able to sync again. Phew!

TS1425 I have the updated version of iTunes and a brand new iPod Nano 3rd Gen. It will not sync and is not recognized by iTunes. What's wrong

Just received new iPod Nano 3rd Generation 4GB today. Have new notebook computer for 3 months with latest version of iTunes. New iPod Nano is not recognized by iTunes and cannot do a darn thing with it. All I want is my music. What is the problem and how do I fix it?

Start by working through all of the troubleshooting suggestions here.
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Can't connect brand new iPod touch 4th gen to iTunes, please help!

I just got a new iPod touch, 16 gig 4th generation. I'm going through the setup process. Once I get to the option to connect through a network, I hit a problem. My internet at home requires a MAC address to be "invited" into the network before I can connect, however I can't get the MAC address until I complete setup!
So I choose the "Connect to iTunes" option instead. My computer recognizes that there is an iPod connected to it, but iTunes won't pick it up. There is nothing under "Devices".
What do I do?? ):

I just retried a step I missed earlier in the articles before and ran into a problem here:
#5 Verify that the apple mobile devi usb driver is installed
> for windows 7
> if the apple mobile device usb driver is not listed
> if only Apple iPod appears
> for windows 7
I went through all these steps until #8: Click OK in the "Install from Disk" dialog. At this point it tries to load for a bit and I get this message:
"Windows encountered a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it. (Apple Mobile Device USB Driver)
Windows cannot initialize the device driver for this hardware. (Code 37)"
As for your reply, I did indeed already try removing and reinstalling all the Apple programs with unfortunately no effect.
When I do the sync test, I get that one or more things failed: iTunes Helper not running and No iPod found.

Brand new ipod touch (4th gen) no longer plays music. is there a way to fix it by myself?

I just bought the 4th gen ipod touch on tuesday. I downloaded some music from my brothers itunes account and purchased songs thru the ipod itself as well. I also have downloaded a few free apps as well. tuesday and wednesday morning the ipod worked perfectly fine, however last night i was listening to music and playing the free solitaire app i got and it would play a few songs then stop. id restart the song, it would play a few and then stop. finally i stopped playing solitaire thinking you cant play a game and listen to music (im new to ipods and mp3s so i have no idea how to work it). Now, my ipod works with everything but music. When i click music it is frozen on a black screen whenever i try to do anything in music and no music plays. Is there a quick fix or do i need to take it back to bestbuy where I got it?

Try:
- A reset. Nothing will be lost:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next restore from backup va iTunes
- Then restore to factory defaults/new iPod. For how to restore see:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software

Brand New Ipod touch 4th gen right earphone jack not working out of the box. Bought at Wal-Mart yesterday. Are we missing something in the set up or should we return it?

We just purchased an ipod touch 4th gen 8 gb from Wal Mart. OUt of the box the right headphone is not working. Tried numerous pairs of headphones..tried the mono settings and nothing is working. Is there a setting we are missing or should we just return it?

If the headphone plug is fully inserted, I would return the iPod for a replacement

Totally unresponsive and unrecognized by iTunes brand new iPod Touch 3rd gen

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