Touch App Credit Disappeared...

Hi there,
I purchased the 3 Touch Apps and received an email stating that I would get a free month of Creative Cloud. I was told the free month would be added on as a free 13th month, but when I just contact chat support, they said they didn't see that and would have to get back with me in 5-7 business days.
That's obviously ridiculous to wait 5-7 business days to find out if I'm getting my free month as promised, so I figured I would try this, since there's no phone number nor email for support.
Please help?
thanks,
Louis

Hi Dave, Thanks for the Reply.
Your answers:
I purchased Photoshop Touch, Adobe Proto, and Adobe Ideas back in July 2012. Here is Adobe documentation that these qualified: http://www.adobe.com/store/en_us/popup/offer/touchapps.html
July 11, 2012 was when I purchased them, right after I signed up for Creative Cloud (because I wanted my free month, so I bought the Apps right away).
They were iOS Purchases.
On 7/12/12, I received the confirmation letter (from Adobe) that I qualified for the free month (that entire email was copy-pasted below this message), and I was told separately that the free month would be the 13th month, after my annual subscription completed. I have just paid for my 12th month, so I'm confirming that next month is free. Doesn't look like it from all my documentation and customer support, so we need to correct that before I'm billed for something Adobe very plainly offered me, I took you up on that offer, and I did my part. Regardless of if the program was discontinued after my purchases and your confirmation email, I still am entitled to that free month, per the agreement of the initial offer. Email received is here...
You’re getting a complimentary month of Adobe Creative Cloud
Hi Louis,
You recently purchased three of our Adobe Touch Apps and qualified for a complimentary month of Creative Cloud membership. Your account has been updated and your subscription will be extended for one extra month at no charge.
If you need help or have any questions, check out the Touch Apps Offer Terms or contact Customer Support.
Thank you for your business,
The Adobe Creative Cloud Team
Manage your Account Customer Support Terms of Use
Adobe, the Adobe logo, and Creative Cloud are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
© 2012 Adobe Systems Incorporated. All rights reserved.

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