Touch ID recognition problems

I've been using Touch ID for over a week. I'm trying to figure out why it isn't working.
The problem is that after I "enroll" my fingers (thumbs and index fingers), it works for maybe 5 or 10 minutes. After that, the sensor becomes extremely flaky and starts to fail to recognize any of the enrolled fingers.
According to my best estimates, the phone only unlocks about 5% of the time. The rest of the time, it just says "try again" and forces me to eventually enter a passcode. I wipe off the sensor, dry my fingers, wash my hands to remove oils, etc. to no avail. A few times, it worked consistently (1 or 2 touches to unlock) for about an hour at a time before it became inaccurate again.
I've tried removing and re-enrolling my fingers, but the same thing happens. I've heard a lot of stories about people using it and finding that it works relatively well, so I'm stumped on why it isn't working for my fingers. I called Apple and they didn't know enough to figure out why the sensor isn't working properly. My best guess had to do with temperature variations, but recent testing has ruled that out (I enrolled after washing and drying my hands, waited a half an hour, washed and dried my hands again, and it failed to unlock, all while being in a temperature-controlled room).
If anyone else has had this poor performance and been able to determine the cause, I'd like to know. Please don't just post that "it works for you" unless you have some useful information.
Thanks.

I also had the touch ID recognition problem come up after the last update.  I did find that scrubbing the screen with the same finger used to access your phone may help motivate the sensor and actually works more often for me then not.  Try scrubbing the screen before placing the recognized finger on the sensor.  See if that works for you...

Similar Messages

  • Hello I have a problem with my ipod touch 1G the problem is that see me key to the floor! And when recogi not prendia after 5 minutes prendio but it gave to me the surprise of which the battery had finished completely! What I did was to set it to load wit

    Hello I have a problem with my ipod touch 1G the problem is that see me key to the floor! And when recogi not prendia after 5 minutes prendio but it gave to me the surprise of which the battery had finished completely! What I did was to set it to load with the USB but do not load the battery me the icon of the battery appear and below of her the beam that indicates that this being loaded but this way I have left it the whole yesterday and what goes of today and continues without loading anything! They can help me porfavor I am grateful for them to him very much!   And my PC does not detect it not itunes

    Try the not-charging topic of:
    iPod touch: Hardware troubleshooting
    It could be that the battery is dead.

  • Zen Vision:M 30GB recognition problems...Big t

    Hi, 2 days ago i ran into a problem with my Zen. I had to charge it, as the battery was low and had to put some new music on it.. I plugged it into the USB port on my Laptop, where all of it's software is installed. The Zen wasn't recognized. Instead of the charging screen it normally started up with, it started up with the play screen(the screen it shows when a song is playing). I looked at the battery icon in the top right corner, and it wasn't doing anything. I turned the Zen off and started it up again. Nothing changed. I restarted my computer. Nothing changed. I shut down my computer and started it back up again. Nothing changed.
    I took it to my desktop computer, a Compaq, and tried it there. It worked, but not how i was expecting it to work. The battery icon started flashing with the little lightning bolt, acknowledging that it was charging. But the play screen was still there. The odd thing with this is, i left the player to charge for several hours. When i came back, the Zen was in some form of idle shut-down. The screen was black, except for the battery icon with the lightning bolt. Oddly enough, he battery bar hadn't filled up anymore than when i left it. Upon unplugging the player though, the Zen turned off. When i turned it back on, the bar had filled up more. It wasn't fully charged though.
    I plugged the cable back into it, and this time, the battery icon WASN'T charging. It just had the play screen on. It wasn't doing ANYTHING this time. Frustrated, i went out and bought the wall charger, and now i have a full battery. But it doesn't solve why my computer won't recognize my player.
    Today, i un-installed the software that came with the player and re-installed it. It didn't do anything. I installed the software on my desktop computer, and THAT didn't work either. So i came to the website here and used the trouble-shoot guide. That didn't help, and this is where my problem differs from the other posters here who have recognition problems:
    Back to my laptop: I have Windows Service Pack 2. I installed Windows Media Player . I went to the Device Manger, like the trouble-shoot guide said to. The kicker: Windows Portable Devices is NOT, i repeat NOT in my Device Manager. Neither does the Creative player either. I clicked on "The player does not appear in Device manager". That link showed me a diagram of a desktop computer, so went back to my desktop computer. I did everything above mentioned, and Windows Portable Devices is not in the device manager of my desktop computer either. Further reading the trouble-shoot guide, i could NOT locate "Other Devices" or "Unknown Devices" in my Device Manger on either desktop or laptop. There's nothing "Creative" related or "Zen" related at all in any of the Device programs.
    I don't know what to do. All of the trouble-shoot guides don't discuss my issue at all. Everything is "If an MP3 player is reported working properly in Device Manager, but it is not detected or listed in Windows Media Player or Creative Media Explorer..."
    Mine isn't even detected in Device Manager. My Device Manager has nothing regarding my Zen or Windows Portable Devices.
    I'm thinking about messing with it in Recovery mode, but i don't want to erase everything i have on here, just to have my player still not work. I'm going to try messing with this at my friend's house to check the cable and the player there too.
    But any help regarding my situation would be greatly appreciated. This is driving me crazy.

    I tried my uncle's Zen Vision: M 30GB on my laptop and strange things happened. My laptop recognized the player as an unknown device and said i needed to install the MTP driver. I did that, and upon doing so, my laptop recognized my Uncle's player as a Portable device, allowing me to transfer songs to his player. But it STILL doesn't recognize MY player. Email support says i have to send it in for repairs, but i don't know...
    Any luck with you?

  • I'm running iTunes 10.5 on my Macbook Pro and software 4.1 on my 2g iPod touch and having problems getting photo's to sync. Same error iPod can't be synced req'd file can't be found. Tried deleting the photo cache, restoring the iPod etc but to no avail.

    I'm running iTunes 10.5 on my Macbook Pro and software 4.1 on my 2g iPod touch and having problems getting photo's to sync. Same error, "iPod can't be synced req'd file can't be found". Tried deleting the photo cache, restoring the iPod etc but to no avail.

    Try here:
    iTunes: Unable to sync photos
    Usually deleting the iPod Photo Cache Folder works. Note that if you sync via the folder method, make sure you dlete all the ifolders since :
    The iPod Photo Cache stores the photos that are optimized for display on your iPod, iPad, or iPhone. The location of this folder depends on the syncing options you select. In iTunes, if you change the selection in the “Sync Photos From” pop-up menu, a new iPod Photo Cache folder will be created (and the previous folder will remain).

  • Debian Linux character recognition problem

    Maybe this shouldn't be on this forum, but perhaps someone can help me...
    I have Jrun 3.1, java 2 1.4 and Debian Linux.
    On our test server everything was hunky dory, running perfectly.
    But once everything was on the real server, we've had a character recognition problem. All of the higher characters are just replaced by a y or a ?.
    I'm pretty sure that we can exclude java from the problem, the i18n.jar, which I believe holds all the international stuff is there and in the classpath (exactly as on the test server) and jrun is exactly as on the test server because we copied every folder as it was.
    Therefore I think we can bring it down to Linux (Debian).
    I cannot find where to look in Debian for any kind of keyboard or locale problem. Anyone know what to do?
    kbdconfig command doesn't exist on our system.
    Any help greatly appreciated.
    We are in Italy, by the way.
    Thanks.

    If you check out the default file encoding you'll find that it's 7-bit ASCII; no characters > '\u007F' come out as they should. This applies as well to compiling as to running.
    You can compile with another character encoding using the command line options, like: "javac -encoding ISO-8859-1 package/YourClass.java" (available at least in 1.4) and "java -Dfile.encoding=iso-8859-1 package.YourClass".

  • My ipod touch is having problems with the headphone jack when I rotate a little song stops

    my ipod touch is having problems with the headphone jack when I rotate a little song stops

    Hey Silverdemon, sounds like a short, most likely in the headphones. Try a different set of headphones with this iPod or try the headphones with a different device. If the problem stops with your iPod or it moves to another device, then replace the headphones. If within 1 year of date of purchase Apple will replace the headphones for  free if problem is a defect, not abuse. If the problem continues with a different set of headphones, check the port for damage and foreign debris. If you note debris, attempt to remove it, if damage noted contact Apple and set up an appointment to have it evaluated. if nothing appears wrong, try plugging / unplugging to jack about 12 times maybe corrosion on the contacts if so that should clean it. Next thing to try reset your iPod. After that try restore from backup. Last resort, restore to new. Just make sure you make a full backup to your computer before you restore so no data is lost. If nothing works, contact Apple and set up an appointment to have your iPod evaluated. Good luck, Cheers.

  • New iMac with existing iPod Touch (64G) authorization problem

    I got a new iMac and transferred everything over to it from my existing iMac using the migration assistant during the first boot-up. When I sync my existing iPod touch (64G 3rd gen) I get stuck in an authorization loop where the Mac says I need to authorize the computer, I do so and then it says the computer is already authorized. New CDs that I have imported into my iTunes library since I bought the new iMac will not load onto the Touch during sync and some (but not all) of the music that I have purchased from iTunes will not play on the iMac. I have already checked to make sure that I have all the recent software updates and I do.
    Any idea what is going on and how to solve this frustrating problem?

    Deauthorizing and reauthorizing my Mac solved the problem with not being able to sync newly imported CDs with my iPod Touch.
    The problem with not being able to access some of my purchased iTunes music is a function of having 2 different iTunes accounts that I bought tunes with. I'll need to contact apple customer service to sort that one out.

  • 5th Gen Recognition Problems

    I'm one in a list of many on these pages who appear to be having the same problem. I have tried all the fixes suggested vy Apple without success and I'm about to return the useless piece of crap to Apple in the hope that a new one will be more useful than the £300 doorstop I have at present.
    For anyone that has sent their iPod back to Apple and had a replacement sent, has this solved the problem? If not, has anyone been successful in having their money refunded?
    I'm concerned that returning the iPod will serve only to replace one with 8000 songs on it which is no longer recognised by my PC, with one with no songs on it which is not recognised by my PC. I've already spent 30 hours or so trying every conceivable fix with the gadget, and I'm concerned that there appears to be a very real - but unidentifiable - flaw with the product which seems to sporadically appear and make it impossible to update.
    Anyone had any good news when dealing with Apple on this front?

    Well, I now am back to 9000 songs and a couple of movies! How did I manage this given the recognition problems I've been having with iPod and Windows?
    Easy. Explained the problems to those nice people at PC World in Edinburgh and they gave me a Creative Zen Vision M as a replacement plus the £60 so of difference in price.
    So, back up to speed with my portable music and movies, and an FM Radio on it too. I seriously thought I had thrown my money down the toilet with the iPod and I'm delighted that PC World showed the sort of customer service they are not generally renowned for.
    Interestingly, they were saying that they have had a lot of problems with the iPod - particularly in recent weeks. I hope Creative don't go the same way!

  • My ipod touch 4G got problem after update to iOS 6, it can not access the Apps store ,can not access safari,map, weather and so on, could someone help me to solve the problem, thanks in advance~~~

    My ipod touch 4G got problem after update to iOS 6, it can not access the Apps store ,can not access safari,map, weather and so on, could someone help me to solve the problem, thanks in advance~~~

    Force close the App Store app and reset the iPad. No data will be lost when you reset the device.
    In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
    Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • IPod Touch Wi-Fi problems.

    OK, My house has had Wi-Fi in it for a while now and i have been able to use it with my ipod touch with no problems. Yesterday my dad put a lock on the Wi-Fi and now it does not work on my iPod. I know that the Wi-Fi still works because my computer uses the same network and i know that i am loge into the network because it says you are loged into my network. It also says when i try to go to a web site "Safari can't open the page because it can't find the server." but i have full signal streanght. anyone got any ideas about what is going on? help.

    Well do you know the lock key for your network

  • MTP and recognition problems with Zen Mi

    Ok here I go, I have a 5 gig Zen micro.and here are my issues. I updated my players firmware a few months ago because it was running oddly. This worked beautifully and fixed the running oddly part. This was great until I got a new computer. I went to plug my player in and realized I did not have the proper software/drivers so i go to creative's site and download the ones I need. I finish all instillation stuff. I have media player . And when i plug the player in suddenly i get infinite recognition messages for an MTP device from windows. It keeps popping up until i disconnect the player at which time it says device installed but may not perform correctly. Ok so I realize something is wrong and I go forum trolling. I find people that say you need to downgrade media player from try that is still no go. I try to install different drivers. I try to install different software none of these fix the issue. On other computers i can get it to recongnize the player as a MTP device and load up. But as one of the fixes I went to the recovery mode and did a firmware reload. This went fine and the player still comes up and I can get it recognized but when I try to use the firmware installer (this is on other computers mine still does not fully recognize my Zen Mirco) It says device not found yet i can see it in my computer and it shows up as connected media device. I would first like to get the firmware reinstalled on my player. I can still goto the recovery mode screen. Then I would like help trouble shooting my MTP recognition problem.

    Ok well my I can load my player up with music with the old firmware. But for some reason I cannot use WMP because as soon as I update my current one I get the same error as before. So this is still an issue as I would like to be able to use WMP and I would also like to be able to use the new firmware but I think that will mess things up again also.

  • IPod Touch playng games problems , after download not start games

    iPod Touch playng games problems , after download not start games

    When touch the game icon just "blink" (tremor)for one momentend not start games, a lot of games,aleator ,never apps sistem to the factory.After restore to the factory seting and redownload is posible to run once or twice corectly and after that the trouble begin again.

  • IPod touch disabled  - password problem - was able to reset apple id

    iPod touch disabled - password problem - I reset apple id & password, now having trouble syncing.

    iOS: Forgotten passcode or device disabled after entering wrong passcode
    Try restoring Recovery Mode:
    iClarified - iPhone - How to Put an iPhone Into Recovery Mode
    If unsuccessful, try DFU mode:
    iClarified - iPhone - How to Put an iPhone Into DFU Mode
    After restoring, set as new iPod:
    iOS: How to back up your data and set up as a new device
    OR
    Restore from back up:
    iOS: How to back up
    Hope this helps.

  • Western Digitial external USB drive recognition problem

    Hi
    I recently bought a Western Digital USB 250gb external drive. I connected it to my G4 Powerbook running OSX10.2.8 and it had no problem recognising it. I then dumped across a load of data successfully.
    A few days later I upgraded to Tiger and now the G4 won't recognise the external drive at all. I have scoured the forums for an answer but have found nothing to fix a drive problem where the drive just doesn't appear at all in disk utility (or on the desktop)!
    I didn't partition the drive when it was first recognised in 10.2.8 (which i now realise was a mistake). The data on the external drive is unimportant to me - I just want to be able to use the drive - maybe there's a way or reformatting and starting again? (The Western Digital site doesn't provide any drivers for Tiger - cos it's just meant to recognise it automatically..)
    Any information appreciated.
    Many thanks,
    Mark

    Welcome to Apple Discussions!
    Do you have any other USB devices connected to your Powerbook?
    Is this a recognition problem right after the computer boots up? Or had the computer fallen to sleep prior to your connecting it? Sometimes I've seen USB ports fall into a low power mode causing problems recognizing USB devices until the machine is next rebooted.
    If you have critical data on that drive, you may want to try Prosoft Data Rescue to see if it can see what is on that drive. You can also buy an external Firewire enclosure and try to move the drive to that, or find someone with a PowerMac G4 or G3 tower to see if it can be taken out of the case and put in the tower for recognition. If you do the latter, be sure that the jumper is set for the master/slave setting that matches the cable you are connecting in the drive.

  • My iphone 3gs wont update. itunes and ipod touch update no problem, my GF has exact same phone and hers updated also...any advice?

    My iphone 3gs wont update. itunes and ipod touch update no problem, my GF has exact same phone and hers updated also...any advice?

    If I was in your shoes, I would choose to restore the iPhone with iTunes and then choose to NOT restore a previous backup.  I'd then go on to set up the phone as though it were totally new, and choose the stuff to load onto it.
    The reason I'd go through that trouble.. even though it meant losing a lot of settings and having to set stuff up again .. is because I wasn't sure I could trust the backup that it's restoring from.
    If you have trouble again after doing the fresh reload -- especially if it's soon after you do it -- you may have a hardware issue with the phone, such as faulty flash memory or a processor chip that's failing. If that's the case, you'll want to consider your repair/replacement options at that point.

Maybe you are looking for

  • Add new column in Item overview - PO Enhancement

    Hello Everyone, I need help. I have developed enhancement for adding custom tabs with custom fields in header and item levels of ME2xN transactions using MM06E005 enhancement, but unable to add a field with new column in Item overview (The Middle one

  • Safari constantly crashes - is it 10.4 - 10.5 plug in or SIMBL

    Hi, I've had this problem of Safari constantly crashing, is it due to a the 10.4 - 10.5 plug in or SIMBL which is in my inputmanager? Here's my crash report, many thanks for any advice Process: Safari [1699] Path: /Applications/Safari.app/Contents/Ma

  • Can I change my billing due date?

    Is there a way to change my billing due date to a different day of the month?  Having trouble finding any information and when I tried to call someone I was put through IVR hell.  Please advise.... thank you.

  • How to edit fields

    i created a new responsibility named PAL Purchasing Intelligence. I added the following reports: POASPANA---Purchases POASPERF----Supplier Performance POASPCOR.- Supplier Consolidation Impact i'd like to edit the function name for ex. POASPANA to PAL

  • Outlook 2010 calendar invites - duplicate recipients

    Have a client with Outlook 2010, she's finding many of the Outlook invitations on her calendar have multiple copies of the same recipients. This user's calendar is opened on multiple computers - running Outlook 2003, 2007, 2010. I'm trying to reprodu