Touch pad freezes on Satellite A350-02T

I just purchased a brand new Satellite A350-02T laptop. I've only used it twice, and both times I've used it, the touch pad, at some point, has stopped working. Well, not "stopped", but becomes flakey, figitty, freezes, stalls... it's kind of hard to explain.
It will move a bit then freeze, then move a bit and freeze.
Also, I noticed yesterday when I was using it, the scroll option stopped working. I was viewing a .pdf document and it was allowing me to scroll one second, and then the next second, I couldn't scroll. I tried opening the web browser and scrolling but it still wouldn't let me. I rebooted the computer and it seemed fine again.
Any suggestions?

Hi!
Have you tested an external mouse on the notebook? Does it work or not?
Its really hard to say what is the reason for this because Im not a notebook technician but have you tried to update the touchpad driver? You can find it on the Toshiba website:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers
What OS do you use and have you installed the notebook with the Toshiba recovery disk or Microsoft disk?
Bye

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Where can i find touch pad drivers for Satellite A300?

Where I can find Touchpad Drivers for Toshiba A300?
Help, please.

Or here easy link: http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp?service=EU_
After follow: Notebok>Satellite>Satellite A Series>Satellite A300>"Short Model No" (turn upside down computer & find 6 simbols, one of same combination as in filling rows examp.)>"Operating system" (OS name - XP or Vista 32 Bit or Vista 64 Bit :) just look in PC System info)>Touch Pad Driver
Message was edited by: Vsiak

Touch Pad Freezing

My notebook touch pad keeps freezing. Device # 15-d038dx. Please tell me how to fix this. I do not have a external mouse.

Hi ahause01,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I grasp that you are having an issue with the Touchpad freezing. To assist you more effectively, I will need some more information.
What exact model of HP notebook do you have? How Do I Find My Model Number or Product Number
What Operating System are you running and is it 32 or 64 bit?
In the meantime, have you done all your Windows updates?
Have you run The HP Support Assistant to help with updates and resolving issues?
Sparkles1
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My touch pad freezing

my laptop touch pad stop working randomly and freezes . I need a solution cuz this prob. annoying me

According to the message you have recently posted I would like to confirm that this could be a hardware issue and I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
Although I am an HP employee, I am speaking for myself and not for HP

Probook 450 G2 Touch Pad freezes Occasionally

Brand new Laptop. Touch pad will occasionally freeze but i can still click and scroll using the arrows on the keyboard. WIl start working again maybe after a couple of minutes. Any idea how to fix?? Running on windows 7 professional

I have exactly the same problem with an Aspire Switch SW5-171. Following the instructions of an Acer tech on chat, I refreshed the system (driver reinstallation) to no avail, and then I reinstalled Windows, which didn't work either. I submitted a repair request, but I only got a reply to contact Acer by phone. The freezes can usually be resolved by putting the system to sleep and disconnecting and reconnecting the table from the keyboard. Freezes happen more often, but not exclusively, when using browsers. If this were a driver issue, I would agree with your comments, and an updated driver might resolve it, but I suspect it's a hardware issue with some kind of intermitent operation of the touchpad, because USB mice connected to the keyboard USB port work perfectly consistently all the time with my unit, and because the freezes can be resolved temporarily by the steps I mentioned above. Acer ought to test units for this issue and release an updated driver if it's stablished that interference with other software is the problem. Otherwise, the detachable touch pad/keyboard must be replaced under warranty.

HP Touch Pad freezing and will not restart nor shut down.

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Just to be sure you've followed the directions fully, here is my "Doctor How To" file:
How to Doctor an HP TouchPad (reflash the ROM)
On your Touchpad be sure to have:
USB cable. The battery is charged to at least 30%.
Computer:
Windows 7, Windows XP, Windows Vista Available USB port (not a hub or secondary port). Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Internet connection.
Miscellaneous Info:
The update process will take approximately 15 minutes. During this process, your device will not be available for use.
Downloading webOS Doctor
Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm
If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_Versions
Get your TouchPad ready to update
Hold the Power Button for several seconds until a menu appears. Tap Shut Down to completely power down your device.
Running webOS Doctor
Double-click the file that was downloaded to run webOS Doctor. Follow the on screen directions up until you are asked to connect your device. Select the language you selected on your device, and click Next. Confirm your language choice. Click Accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete. After webOS Doctor finishes checking your system, you will be asked to connect your device.
Connecting your device and finishing the webOS Doctor update
Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2. Windows will find your device and may offer to install two different drivers. When asked to install drivers of OMAP, select No, not at this time. When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the Reset Complete screen appears, click Done. Wait a few minutes for your device to reset. You're done!
WyreNut
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Touch pad not working - Satellite Pro A300

I have just turned my laptop on after a day of not using it and the touch pad is not working correctly.
Whenever i try to move the mouse is goes all over the place and starts clicking on things when im not and highlighting and dragging things all the time when i'm just trying to move the mouse somewhere.
Its as if it has a mind of its own.
Does anyone know what is wrong with it please or do i just need to get a new one?

I found this forum while trying to get my niece's Sat Pro A300 working. I HAVE SOLVED THIS PROBLEM. In the end I removed Vista and installed XP SP3. (Note: to do this you need to change the BIOS SATA setting to "Compatibility" for the XP install to see the Hard Drive). The Touchpad still did not work. The Synaptics drivers from the Toshiba Australia site would not install, the installation wizard said "iKernel.exe" was missing. The driver for XP/Visata 32-bit from the Synaptics website said it wasn't a 32-bit app or similar error.
So, I used the Toshiba Utility to do a Windows update of the BIOS which took it from ver 1.03 to 1.08. Note: the 1.09 version won't install on this machine. Note: the update changes the SATA setting mentioned above to the other option i.e. not "Compatibility". You need to change it to "Compatibility" for the machine to reboot into XP properly.
Restarted, and the Touchpad worked, except it comes up as a PS/2 Mouse, but it works.
I then went to the Synaptics site and installed the Windows 2000 driver and now I have a working Touchpad which is identified in Device Manager as a Synaptics Touchpad.
Hope this helps. Maybe in Vista just updating the BIOS to 1.08 would be enough to make it work. I dropped back to XP because Vista was very slow, and not working properly.
Now, all I need to do is find out what the last "Unknown Device" is, although it doesn't matter as everything is working.
Why do they make it so hard?!!?!!
Message was edited by: keithm

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hp dv6-6112nr, windows 7 home premium 64 bit, synaptic touchpad version 7.5 (driver version 15.2.4.4).
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Hi!
Have you tested an external mouse on the notebook? Does it work or not?
Its really hard to say what is the reason for this because Im not a notebook technician but have you tried to update the touchpad driver? You can find it on the Toshiba website:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers
What OS do you use and have you installed the notebook with the Toshiba recovery disk or Microsoft disk?
Bye

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Being an automation's mechanical engineer has some down sides. I'm unable to handle simple things. My touch pad is still working except when you tap it. Tapping on it suddenly does nothing and I'm fourse to press the button.
If you can help that would ne great. thanks

Go to Control Panel/Mouse/Device Settings/Settings/Tapping (left pane)/Put a check mark in the box "Enable Tapping"/Apply/OK. If that doesn't get your tapping back, let me know.
C.B.
Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit

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Hi, i have problem with my laptop touchpad, it freezes and i have to wait between 1-2 min.... and also while starting of windows the black screen will appears for few seconds after log in. Please help me to fix both problems, Thanks.
I'm running Windows xp professional version 2 service pack 3,
my product name is :-HP 500,
product no. is :- RW859AA#ACJ.

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Omar
I Work for HP

HP Pavilion 15-n221sa Notebook PC touch pad glitching frequently

HP Pavilion 15-n221sa Notebook PC, windows 8.1, 8GB ram (7.89 usable), 64 bit os, 1.80 GHz intel core i3 processor
I got my new laptop that I bought recently (3-4 weeks, give or take) and I've noticed that my touch pad us acting up OFTEN. Sometimes it brings up the charms bar and randomly opens an option while other times it just straight up freezes. I can tell that it is the touch pad freezing and not the pc because I can still use the keyboard to do things on my laptop and I use a usb mouse that always works without fail.
I have installed quite a few things but I have done frequent full system scans using norton internet security and it has "removed" 1 virus so far. I haven't done a malware scan but I'm getting to it right now.
My question is has a spirit possessed my laptop or is my touchpad broken?
This question was solved.
View Solution.

Hi lolful64,
Welcome to the HP Community, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I will be happy to help with the TouchPad freezing. I don't think that you need to call the Ghostbusters quite yet. Is it only freezing when you try access Charms Bar or does it freeze at other times? Start by reinstalling your Synaptics TouchPad Driver.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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Hi Kiril87,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with the touchpad in your M30-70 laptop.
Try to boot the system to safe mode and check for the issue, also check the issue in different applications. Try to uninstall the driver an check with windows basic drivers.
If still the issue persists try to reinstall the operating system and check for the issue, before reinstalling the operating system please take a data backup.
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Ashwin.S
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