Touch sceen wont work and red light

My touch screen on my HTC Rhyme stopped working and now there is a faint red light in the top left corner of the screen. How can I fix this?

Hi. My name is Stephanie, >Personal info removed< daughter. I have had my phone since July 1, 2012. I have been having consistent issues with it taking FOREVER to turn on or restart. Also, I have at the same issue the starter of this thread. To describe in more detail, I can hit the on/off button to show the home screen. But, the touch screen is not working. And, there is a faint red light about 5mm to the left of the Verizon logo at the top of the front screen. I chose this phone because I wanted a smart phone and this looked like a great option, but I have been having consistent issues and have not dropped the phone or changed anything on the phone. Hoping to get some help, otherwise, I am contemplating paying the cost for the new Samsung note, as much as I DO NOT have the money to do this. Please let me know ASAP as to my options, especially since I don't have any discount or good upgrade options until 04/2013. Thank you so much hope that I can get some resolution to this problem. Also, you can e-mail me directly at >Personal email address removed<
Message was edited by: Verizon Moderator

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Touch sceen wont work and red light

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