Touch screen (digitizer) not recognizing stylus taps after one month

I am sorry if this not the right place to post my concern.
My palm touch pad does not pick up the signal and is random with it's sytlis....I have only had it for less than a month. Where do I send it for repairs?  I need a number that does not put you on hold for lengthy time periods. I call yesterday and was on hold forever and finally had to hang up. I have now bought a hard calendar so I don't miss appointments. THanks please advise as to how to resolve this problem. Melody
Post relates to: Palm TX
Message Edited by smkranz on 08-13-2008 12:51 PM

Hi, and welcome to the Palm Community Forums.
Sorry to hear you have not been able to reach a Palm agent for your repair.  Unfortunately, you do need to initiate a warranty repair by phone.  This page lists all contact numbers for Palm Customer Care:
http://www.palm.com/us/support/contact/contact_us.html#product
The agent will probably walk you through a series of diagnostic steps including a Hard Reset.  They will also ask if you have a screen protector installed.
There is a lengthy thread at the top of the Hardware board about resolving digitizer issues...you might want to run through that before determining that the screen is defective.  Sometimes, a corrupt file or third-party application can cause the digitizer to behave erratically.
Post relates to: Centro (AT&T)
Message Edited by smkranz on 08-13-2008 12:54 PM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

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