Touch Screen Feature on my HP Laptop

HELP PLEASE!
After updating my windows to windows 8 my touch screen features do not work and the system says that my monitor is not compatible for touch screen/pen settings!
I paid good money for this computer and need this company to help me!!!!!!!!
I've tried calling customer service, we were on the phone for a good 2 hours and they weren't able to fix it. I AM NOT WILLING TO SEND IN MY COMPUTER because I need my computer on a daily basis and ... TRUST NO BODY!

I am not sure. The answer was found for me by a HP support person after he had tried a couple of other things. I had noted that in the Control Panel - system description it stated that 'touch' was unavailable with the screen. He first asked me to delete each of the appropriate drivers (human interface) and reboot - to reload the drivers. That did not work. Then a colleague of his suggested the double lead. Any 2 (out of 3) may work.

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    Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 2
    Logical processor count: 4
    Processor speed: 2494 MHz
    Built-in memory: 8086 MB
    Free memory: 4677 MB
    Memory available to Photoshop: 7156 MB
    Memory used by Photoshop: 60 %
    Image tile size: 128K
    Image cache levels: 4
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Normal
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    Video Card Vendor: NVIDIA Corporation
    Video Card Renderer: GeForce GT 540M/PCI/SSE2
    Display: 1
    Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366
    Video Card Number: 2
    Video Card: Intel(R) HD Graphics Family
    OpenCL Unavailable
    Driver Version: 8.15.10.2455
    Driver Date: 20110719000000.000000-000
    Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
    Video Mode: 1366 x 768 x 4294967296 colors
    Video Card Caption: Intel(R) HD Graphics Family
    Video Card Memory: 2048 MB
    Video Rect Texture Size: 16384
    Video Card Number: 1
    Video Card: NVIDIA GeForce GT 540M
    OpenCL Unavailable
    Driver Version: 8.17.12.8577
    Driver Date: 20111103000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode:
    Video Card Caption: NVIDIA GeForce GT 540M
    Video Card Memory: 2048 MB
    Video Rect Texture Size: 16384
    Serial number: Tryout Version
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
    Temporary file path: C:\Users\Ryan\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      C:\, 911.9G, 762.5G free
    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
    Additional Plug-ins folder: not set
    Installed components:
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       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
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       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
       adobe_caps.dll   Adobe CAPS   6,0,29,0  
       AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
       aif_core.dll   AIF   3.0   62.490293
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       aif_ogl.dll   AIF   3.0   62.490293
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       BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
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       boost_system.dll   DVA Product   6.0.0  
       boost_threads.dll   DVA Product   6.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
       CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
       data_flow.dll   AIF   3.0   62.490293
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       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       image_compiler.dll   AIF   3.0   62.490293
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       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
       LogSession.dll   LogSession   2.1.2.1640  
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       Plugin.dll   Adobe Photoshop CS6   CS6  
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       PSArt.dll   Adobe Photoshop CS6   CS6  
       PSViews.dll   Adobe Photoshop CS6   CS6  
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       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
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       TfKernel.dll   Kernel   9.3.0.113  
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       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
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       3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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       MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Mosaic Tiles 13.0
       Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Neon Glow 13.0
       Note Paper 13.0
       NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Ocean Ripple 13.0
       Oil Paint 13.0
       OpenEXR 13.0
       Paint Daubs 13.0
       Palette Knife 13.0
       Patchwork 13.0
       Paths to Illustrator 13.0
       PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Photocopy 13.0
       Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Pinch 13.0
       Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Plaster 13.0
       Plastic Wrap 13.0
       PNG 13.0
       Pointillize 13.0
       Polar Coordinates 13.0
       Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Poster Edges 13.0
       Radial Blur 13.0
       Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Read Watermark 4.0
       Reticulation 13.0
       Ripple 13.0
       Rough Pastels 13.0
       Save for Web 13.0
       ScriptingSupport 13.0.1
       Shear 13.0
       Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Smart Blur 13.0
       Smudge Stick 13.0
       Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Spatter 13.0
       Spherize 13.0
       Sponge 13.0
       Sprayed Strokes 13.0
       Stained Glass 13.0
       Stamp 13.0
       Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Sumi-e 13.0
       Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Targa 13.0
       Texturizer 13.0
       Tiles 13.0
       Torn Edges 13.0
       Twirl 13.0
       U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Underpainting 13.0
       Vanishing Point 13.0
       Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Water Paper 13.0
       Watercolor 13.0
       Wave 13.0
       Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       Wind 13.0
       Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
       ZigZag 13.0
    Optional and third party plug-ins: NONE
    Plug-ins that failed to load: NONE
    Flash:
       Mini Bridge
       Kuler
    Installed TWAIN devices: NONE

    I have this exact same problem, though I have a touchscreen monitor for my PC rather than a laptop. This is a bit awkward, but until I find a real solution, this works just fine: when you want to use the touch screen for CS6, hold down the mouse button. You may have to use the mouse to tap the tools you want, but at least there's a temporary solution.

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