Touch screen froze on 3 consecutive palm pre's within about a 5 month span

Question

My wife has a palm pre through sprint nextel. The first one lasted 4 days and screen froze up.  Sprint tech personnel at store could not fix phone or determine cause of the frozen screen. The sprint retail store replaced the phone. We took this phone and used it up until late August when yet again the screen froze just prior to our vacation. Hastily, we took it to a local authorized third party store, Wireless Co.  Their repair personnel looked at the phone and yet again could not determine the cause.  They replaced it as well with a refurbished phone. This third phone finally froze just like the previous two on 27DEC09. We took it to the sprint store the next day.  The techs looked at it decided that it was due to a liquid/subtance under the back cover just above the battery.  They refused to replace the phone a third time.  They offered only that (a) we use our insurance plan or (b) trade the phone in and renew our two year contract to get a discounted phone.  These phones have never been submersed in any liquid. The tech rep at the sprint store suggested humidity from being in the bathroom could have caused the problem. I paid full price for the first phone.  I don't think I need to point out I am a bit disappointed with the palm pres lifespan. If only sprint had the iphone.  The HTC hero or the instinct seem like our best alternatives now.  I dont think I will even consider the pixi.
Post relates to: Pre p100eww (Sprint)

Answer 1

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