Touch Screen is Dead

My HTC Incredible 2 Touch Screen has dead spots and when stopping buy the store I was asked "Do you have insurance, because if you did I would just give you a new phone. But your touchability is being lost so now you have to buy a new phone."
I am 19 months into my contract. Please correct me if I am wrong, but isn't the insurance for the first year only?
I was told the best solution is to turn my phone on and off until the screen was usable. Come on, is this tech support?
I visited this website and it gave me steps to follow to reset the phone, claiming the touch screen prolems were caused most likely by a 3rd party app.
OK, so I reset the phone to the factory default.
Now the touch screen has more dead spots and I cant even do the initial set up on the phone. I am worse off than before. I am eligible for an upgrade, but do I want to spend more money to get into more problems with the same type of phone?
I hesitate to visit the store just to be told I need a new phone. I have not met anybody who hasn't heard the same solution, turn it on and off, if that doesn't work buy a new phone.

Brosiek, thank you for your post and explaining what you did to attempt to resolve the issue. There aren't any settings in the phone that could cause parts of the touchscreen to stop working, so that is why there wasn't much troubleshooting. It does sound like the phone needs to be replaced. The warranty is covered for one year unless you have an extended warranty. Insurance is for when the phone is damaged, lost, or stolen. Also, you mentioned purchasing the same type of phone with an upgrade. When eligible for an upgrade, you can choose any phone that we have available, but the pricing will vary. Upgrading would be the best option at this point unless you have an extended warranty.
MarquiaF_VZW
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psxindo wrote:
I did a system update. After the reboot, the touch screen doesn't work.
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Hello All,
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Hi
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Please click "Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!
I am an HP employee

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I have had my I phone since it first came out.
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It kind of ***** because I treated this thing like baby the whole time I had it.
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You have really take a diplomatic approach. Apple has some longitude in certain areas.
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This question was solved.
View Solution.

Hi,
This appears to be a very common fault.
I hope HP QA are aware of this.
A firmware patch moving the position of the [OK] button would make this printer usable for another few years.
Could HP Firmware engineers please use a variable position of the button, to prevent overuse of the cheap pushscreen?
Basically if the buttons could appear in Top Left, Top Right, Mid Left, Mid Right, Bottom Left, Bottom Right with text being in a readable position then the printers would last longer and more brand loyalty would be achieved.
I'm think carefully about which brand of printer I purchase next.

Touch Screen is Dead

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