Touch screen not working after update

Hi, I am using Sony laptop which have the model name: SVF14N11CXB. Till yesterday it was working fine, when I shut it down it did its mandatory update. However, today when I start it up its touch stopped working, Although this laptop is touch supported and till now the touch screen was working perfectly but today when I searched in the computer properties it is showing that this laptop is not pen or touch supported. I restored my laptop to factory default but still it is not working and making me go crazy. Please help me in this regard.
Thanks.

Hi Pirat3,
Welcome to Sony Community!
We regret to hear that the touch screen feature is not working anymore. You're right this laptop has a touchscreen function. Click here for more information. You mentioned that you reformat the computer back to factory default, if done properly the computer should be back up and running the way it was when you first got it (including the touch feature). Kindly visit this website and reformat again the computer back to default setting. Please follow thr instructions there carefully.
Keep me posted.
Thanks,
Jen
If my post answers your question, please mark it as "Accept as Solution"

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Op 30 mei 2014, om 01:47 heeft Chris Cox <[email protected]> het volgende geschreven:
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