Touch Screen not working in top right corner

I can not access the apps in the top right hand corner of my BB-Z10. The rest of the touch screen works fine. I brought it into the store were I bought it and they told me to do a security wipe and that would correct the problem. (ya right). Did what they said as well as powered down and removed battery for over a half an hour. Still nothing. HELP!

Jay551 wrote:
"........powered down and removed battery for over a half an hour."
I just want to clarify this point with you. Did you power down THEN remove the battery? This will do nothing to help you. If you want any remedy from the battery pull, your phone must be powered ON when you remove the battery.
Make sure your phone is ON when you do the battery pull then post back with your results.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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Hi @dnhowes ,
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Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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If my post answers your question, please mark it as "Accept as Solution"

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I have the exact same problem!!!!!!!!!!!

Touch Screen not working in top right corner

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