Touch screen on HP Envy 120 printer

My touch screen on my HP Envy 120 printer does not light up. The printer turns on and I can print from my computer but unable to scan or copy a hard copy document from the touch screen. Is there an easy fix for this or do I need to return the printer. The printer was purchased in December 2013.

Hi Brode,
I see your Envy 120 printer touch screen is not lighting up.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
Please also ensure you have the newest firmware version; Critical firmware update to improve printer performance.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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HP AiO Remote will not recognize scan and copy function of HP Envy 120 printer

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Hi UJKarl, welcome to the HP Forums. You should be able to scan from the HP AIO Remote App on your Envy 120 printer. You probably just need to power cycle the printer, iPad and router to regain proper function.
Turn off your printer with the power button. Power down the iPad by holding the sleep button down until you get the option to 'slide to power off'. Then disconnect the power cord to your router and count to about 10, and then plug it back in. Once the router comes back online, turn the printer on. When the printer comes back online (blue wi-fi light stops blinking), then power the iPad back up. Try again, and it should work.
Let me know how it turns out.
TwoPointOh
I work on behalf of HP
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Hp Envy 120 printer - Help! Hp Utility - Setup - can not find printer over wireless

Hi all,
I am in desperate need of help - I am running OS X 10.9.1 and have downloaded Mavericks update to support the printer. However, during the Utility Setup, the printer can not be located by the tool. I have also tried to manually type in the IP address and that does not work either.
Prior to 10.9.1 upgrade, everything worked fine.
please can you help?
Thanks

Hi @dBurnet1T,
Welcome to the HP Support Forums! I see you have recently upgraded to the Mavericks 10.9 Operating system and you are unable to connect your HP Envy 120 to your computer, the Mac does not see your printer.
I would like you to start here: 'Unable to Find Printer' Error Message Displays on the Computer during a Wireless Network Installati..., once on the page please select the Mac 10.8 section and follow the steps listed.
Once connected, if you find the Envy 120 is not maintaining the wireless connection, you can complete the steps listed here: Printer Does Not Maintain Wireless Connection
Please let me know the outcome, I look forward to hearing from you.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Lights on front panel of Envy 120 printer disappeared

After a paper jam, the front panel lights stopped lighting. The error message said that I needed to change the color ink cartridge (which unfortunately was only a couple weeks old). I changed it but no lights. I could still print via the computer but was unable to use the "copy" or "scan" feature since I was unable to "touch" the lights on the front panel. After speaking with HP, they decided it was a hardware issue, and even though I was only 5 months past my warranty, had no solution other than to buy a reconditioned printer from them for more cost than the price online. However, I noticed when I printed something directly from the computer, the front panel opened, the arm swung out to hold the newly printed paper, and the LIGHTS CAME ON! So my solution is to keep a piece of paper forever on the "arm" to make sure the front panel stays open--I can then access the "copy" feature because all the lights now work. I know this is not a GREAT solution, but it is at least allowing me to use up my several cartridges of new ink until I get tired of having a defective printer.

Hi @SHF710
I would leave the printer on and unplug the power cable, then after a minute, plug it back in. When the printer starts up it should open the display panel on its own. Also, please ensure you have the printer connected directly to a wall outlet and not into a surge protector.
If the issue persists, I suggest using the following link to ensure your printer has the newest firmware; Critical firmware update to improve printer performance.
If the issue remains unresolved still, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps. Please let me know if one of these recommended solutions resolves the issue.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP Envy 120 printer and Macbook Pro won't talk to each other...

Hi
I have a shiny new printer and a fairly new Macbook Pro and simply cannot get my printer to 'talk' to my Mac.
The printer is connected to our home internet and the Internet report you can print off says everything is fine.
We have done the Apple > Software update etc to make sure the latest drivers etc are installed. (For info, we are on OS X 10.8.5). However, when we then try to print something, it comes up as no printer installed and there is no 'nearby printer' showing, which I believe should be showing there. (We have tried adding manually, too, using various settings and can't do it that way, either.)
When this didn't work, we downloaded the relevant driver from the HP site (to see if this would help, but it didn't).
After downloading the driver, we go through the installation process and what happens is that it doesn't have our printer listed and asks that we connect our printer. When we connect it, it recognises it and we then proceed. It then says your printer is now connected and you may remove your device. When we remove it, it then does not have any device listed and we cannot progress any further. Stuck in an infinite loop...
Also, firewall and security settings are fine.
I've also restored default settings on printer etc and started over a number of times.
Any help would really be appreciated.

Kodak has drivers for up to Mac OS version 10.7 on their website here:
http://support.en.kodak.com/app/answers/detail/a_id/41686/selected/true
Did you try downloading and installing them?

HP AiO Remote app will not recognize scan and copy function of HP Envy 120

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Replied on: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-AiO-Remote-will-n...
TwoPointOh
I work on behalf of HP
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HP envy 120 - scanning via aio app

Hello,
I am having a problem using the HP All in One app for scanning.
I am using an HP envy 120 printer/scanner.
The printer and scanner work fine when operating directly on the printer device.
However, when using the app, the printer works fine but the scanner does not. I am trying to scan a document on the printer, but manage the scanning process from my ipad. The app triggers the scan to start (the printer recognises this and moves the scanner over the document). But the app then stops and displays an error message: "There was a problem during the scan. Please check the scanner and try again."
I have not been able to find a solution for this online. Can you please help? Thank you.

Hello AckHP,
I see you are trying to scan with the AiO Printer Remote Mobile App, using the Envy 120 and an iPad.
Seeing that you can print from the iPad, scan and print from the printer control panel, it would seem to be a communication issue between the router, iPad and printer.
1. Try checking for updates on the printer first, Getting the Latest Firmware and Product Updates. If this helps, no need to continue.
2. Power reset the iPad, printer and router.
First the router; if it has a power button, press that. If not, remove the power cord.
Remove the power cord from the printer, while on.
Hold the Home and Lock button down on the iPad till it powers off.
After one full minute, power on all devices and try scanning again.
3. Uninstall and install the App, then try scanning again.
Let me know the results.
JERENDS
I work on behalf of HP
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HP envy 120 and Macbook

I recently posted here that I could not connect my Macbook to the HP printer. Someone kindly resolved the problem by suggesting I switch the router off and on again, which seemed to do the trick.
A couple of weeks later, went to use the printer to scan something and guess what, Macbook does not see the scanner! This time, facts are different. I can print from the Macbook to the HP Envy 120 printer through the wireless router set up. This time, I cannot connect to the printer via HP direct. Nothing is coming up when I try to scan from the Macbook - it can see the HP Envy but when I click on Open Scanner, it doesn't seem to connect. If I try and scan from the printer, it says No computer detected. The printer seems to be connected to the wireless ok. Tried switching router off and on again, no results, rebooting computer and switching printer off an on again, nothing. Reinstalled latest printer driver software, nothing.
Please can anyone help?
A propos, this is becoming a crazy, crazy situation that everytime you want to use the HP printer, you are faced with a different problem trying to get it to work. I seem to spend half my weekends trying to get it to work. Is it me, or does this happen to most people?
Thanks

Hi @sueholt0 , welcome back to the HP Forums!
I see you're having print issues. I'd like to help.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 120 e-All-in-One Printer Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

ENVY 120 scan to email unusable

Hi,
I tried to use scan to email app but after the first time I forgot to flag "remember me" and now no account shows up on the list, and it always starts with "my account is not on the list" which I suppose could be correct.
But:
- if I select "my account is not on the list" it says cannot connect to web service, but everything is ok I am connected;
- if I use another email address and select "remember me" it works, and then it shows up in the menu;
- I cannot use "add user" to add back my email address any more, since it says "check your email you already have PIN" - yes I have it, but how to use it ??
already tried switching off/on, reinstalling the app, but it doesn't work.
how can I "remove" my email from the known users list - or add it back to the user list ?

Hi @sergiotricanico,
Welcome to the HP Support Forums. I understand that you are experiencing issues with the scan to email app on your Envy 120 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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Envy 120 Scan Issues

My scanner has vertical lines down half of the scanning area, have done all the checks mentioned in the problems forum, the scanning lights seem to work across the whole of the scan area. At a loss as what do next!, any suggestions?.
Stickjoy.

Hi @sergiotricanico,
Welcome to the HP Support Forums. I understand that you are experiencing issues with the scan to email app on your Envy 120 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Envy 100 printer. screen shows only hp logo doesn`t respond to touch

envy 100 printer screen shows only hp logo. Doesn`t respond when it is touched.

Hi artie11235,
I understand the front panel of your HP Envy 100 is unresponsive and you are only able to see the HP logo. Please start here: The HP Printer Won't Turn On or Respond When the Power Button is Pressed. If you have completed all steps listed here with no success, I suggest calling our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Envy 120 All in One Printer no longer recognises MacBook Air

Since upgrading to Yosemite, my HP Envy 120 no longer recognises my Macbook Air and vice versa via the router, having worked previously (not perfectly all the time admittedly but connection wasn't an issue). I can connect Macbook to printer via HP direct, but this means disconnecting from the internet, scanning, then re-connecting to internet which is a bit of a faff and seems a backwards move.
I have downloaded the latest HP printer driver software, followed all suggestions I can find on this such as deleting the printer on the Macbook under system preferences, but when I try to add it back on, nothing shows. I've tried adding the IP address manually, this comes up with an error message. I've done the wireless wizard on the printer and that was successful so it is connected to the router but is not detecting my computer, which is also connected to the same router.
The printer is still under warranty - I meant to take it back when I had earlier problems but decided to stick with it a bit longer. I'm just trying to work out - is it a HP problem or is it an Apple problem - ie can I return the printer under the warranty?
Or does anyone have any simple fixes? I'm not at all computer literate!
Many thanks!
This question was solved.
View Solution.

Hi,
As you mention that you do able to use the printer with no issues by using HP Wireless Direct, that means that this is neither HP or Apple issue but a network connectivity issue.
Apple devices uses Bonjour to communicate with the printer, that relies on IP Muticasting which need to be supported by your router.
If I clearly understood your description and the device do work as expected using HP Wireless Direct, the router is the cause for this issue as you do not see similar issues while removing the oruter from that acquisition... please also let me know if i have misunderstood your intention about the issue.
Additionally, have you tried rebooting your router by unplugging its power for 10-20 seconds? once it starts up reboot both the printer and then Mac and check for any difference..
Please try that and check if that help. if the issue persists do let me know your router brand and model, its settings or capabilities may cause a such and may prevet this kind of connectivity.
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HP Envy touch screen no longer working

Not certain when but my touch screen is no longer working on my HP Envy? Think it might have occurred during the Windows 8.1 upgrade.
Please provide a simple way to restore. Pen and touch is no longer installed?

Hello again dmcarswell,
Thank you for responding to my post requesting additional information. I am going to recommend that you review and follow the steps set out in the HP Support document: Using HP Support Assistant (Windows 8), which in the section "Software and drivers installed" has the instructions you need to follow. As long as the drivers are available and you have an internet connection the HP Support Assistant should automatically find, download and install the drivers for you.
Now if you are still experiencing the same issue after doing this you may have to go into the Device Manager and manually uninstall the Graphics driver (ensuring it is deleted). Once you have done this manually download and install the driver from the HP ENVY TouchSmart 15-j063cl Notebook PC Drivers page.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
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Dunidar
I work on behalf of HP
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My HP Envy 120 wireless printer will not print from my ipad.

My Envy 120 series (E39A3C) will no longer print from my ipad. The day I installed it, it did print, but since then will not. As far as I know I have not changed any thing.
It prints perfectly well from my PC and laptop.
I have taken all the advice (I think) from the HP Help site, like switching off and on again, like Uninstall and then Install again. Nothing has made any difference.
This question was solved.
View Solution.

No problem, I hope my responses were helpful in some way. The claim code that was printed on the "Important Printer Setup instructions" page when you enabled web services is the printers unique email address, when you append it with @hpeprint.com. AS you have seen, when you send an email from your iPad tot his address with either text content or a file attachment it will print on your Envy 120 provided both the printer and the iPad are connected to the internet via your WiFi network at the time you send the message. Just in case you run into any issues with ePrint jobs being delayed or not completing, here is a support document that gives possible causes and solutions.
Best
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I am an HP employee.

Problems printing from my Macbook Air to my HP Envy 120

Hi,
I am really getting very frustrated as trying to print from my Macbook Air to my HP Envy 120.
I have downloaded from the HP website the software which is compatible with OS X 10.9.4 and installed it. My printer is also connected to my Wifi router and prints off a test report and also I can print from my ipad.
When I install the software and it goes to look for the printer - nothing is found.
Any ideas as I am pulling my hair out now.
Helen
This question was solved.
View Solution.

Hello @Helen42,
Welcome to the HP Forums!
I understand when installing the Envy 120 over a wireless network, it's unable to find this printer. I will do my best to assist you! Follow this entire HP document on 'Unable to Find Printer' Error Message Displays on the Computer during a Wireless Network Installati...
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Touch screen on HP Envy 120 printer

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