Touch screen on treo pro unresposive. i have done soft reset, but no change.

I have Palm Treo Pro
The phone is not locked up, but the screen will not respond to touch.
I can only use buttons.
Any suggestions
Thanks
Randy
Post relates to: Treo Pro T850U (Unlocked)

I have a Palm Pre and mine does the same thing - we finally figured out it has to have the USB connected (not necessarily charging) - it appears to be a loose connection that affects the touch screen so you may have to wiggle it around to get it to work again.  I'm 5 weeks out from when I bought this and once again Sprints RUDE customer service said "too bad - we have no way of knowing that it's a manufacturer defect" - so I'm stuck with a phone that doesn't work -

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