Touch Screen Sticking on Z30

My 24 day old Blackberry z30 is having a touch screen issue.  I have attempted to contact Blackberry Technical Support but since the phone was a gift, they will not assist me. 
The problems include problems include: swipe feature sticking on lock screen, swipe feature sticking on bedside mode, camera sticking and taking multiple photos at once instead of one photo, copy and paste not working. Sticking when scrolling through emails in the hub.
I have made a short video showing the issues if anyone wishes to see it. http://youtu.be/UqL2aM9TO2U
I would appreciate any assistance anyone can offer. 
I have already reset the phone, done a security wipe, reloaded the OS using Link and updated the OS, none of which had any effect. 
Thanks in advance for your assistance. 
Joy
As an update, the device is now performing actions all by itself without even being touched. Is this NORMAL Z30 behavior? I dont think so. 
http://youtu.be/t6sUWtOHQPM 
Solved!
Go to Solution.

Second video is in her first post. It's apparent something is wrong with the digitizer.
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    Hello,
    The hot key combination you can use at the desktop screen is "FN + ESC". That should bring a system information window on the screen with the computer information including the serial number.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • HT201406 Touch screen running slow

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    Go to Settings > General > Reset and tap Reset All Settings.
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    - Restore from backup. See:                                 
    iOS: How to back up                             
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      Apple Retail Store - Genius Bar              

  • Touch screen malfunctions

    I have a Palm Tungsten E2 and the touch screen pen doesn't respond where I actually place the pen point. I've tried the sync program that is on the device but it doesn't work after doing that.
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    Thank you
    Post relates to: Tungsten E2

    If you can get a response from the screen when you tap it, try and re-calibrate the touchscreen. Go to prefs on your device and use the touchscreen app to re-calibrate.
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  • Sony Xperia Z touch screen not responding

    My Sony Xperia Z has been giving me problems ever since I bought it in May 2013.By October 2013 I had to send this phone for repair twice.In the last 9 months though it was doing well and there no problem till today afternoon when I found out that the touch screen was not responding.The phone was on charge when this happened and there was a heavy downpour though not a single drop fell on the phone.I tried using the power button to switch it on and off but could not use the shut the phone option because the touch screen wont respond.I have rebooted the phone and switched it off using the power+volume up button multiple times since then.After about an hour when I was trying for the umpteenth time to key in my password I saw that some numbers were randomly getting punched in.After several attempts the phone's touch screen did respond and I was able to make a call but post that the touch screen went back to the not responding mode.Another hour later and exposing the phone to the sun beating down while i was in a car helped and this time I was able to see all my msgs and mails.My elation was shortlived as the phone went back to the touch screen not responding mode.I had a short trip to make by air and I switched off my phone and put it on charge using the USB connected to my laptop.When I switched on after landing I found that I was able to key in my password but after that the phone again got stuck.Since this last occurence about two hours ago the touchscreen has not responded.It is frustrating to see that msgs are coming,people are calling and I can see the numbers,mails are getting downloaded  but I cant do anything about it.Right now the phone is submerged in a jar of rice in the hope that the mositure might dry out and it will be back to normal again.Please suggest whether using the hair dryer would help or not.I must repeat the phone has not got wet.I also removed the screen guard on both the ends and the back cover to allow the phone to breath.Waiting anxiously for help

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  • Problem push and hold on a Surface Pro tablet's touch screen

    Hi,
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    Previous Post.
    http://forums.ni.com/t5/LabVIEW/Press-and-hold-on-a-Surface-pro-touch-screen/m-p/2816346
    If you clicked on your username and looked at your profile, you can see the messages you've created or replied to in the past.

  • Why did my brand new Ipod 5g 32gb touch screen stop working?

    So I got this ipod from the Genius Shop for about a month. A few days ago when IOS 7.1 came out, I updated it. However, the ipod seems to lag a little. Today, I was charging my ipod and for some reason, when I turn it on, the touch screen stop working (the ipod is in perfect condition). The home button, volume button and the on/off button all works fine except for the touch screen. I want to restore everything on my computer, but I can't get pass the lock screen (the touch screen seems to stop working). I just can't do anything on this ipod anymore beside turning it on and off. I can't even power it off because the touch screen is no longer touchable. So how can I restore everything, or do something about this ipod to work again. Can I still take this back to the Genius Shop and get another one without additonal charge?  

    If the reset does not work try the remaining items of:
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      Apple Retail Store - Genius Bar                              

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