Touch screen will NOT operate to sync media

I have the replacement phione, but the touch screen will not operate and i have no way of syncing media - ALL pictures - to my PC. This is the SECOND replacement phone, but at least the last time it froze, I was still able to sync.
Thanks for any direction!

Thanks - that worked great. Next question -  Am I able to erase all of the persoanl data from the handset? I realize everything is bacled up by Palm, but my concern is the actual handset, and if the touchscreen were to be activated again, all date is readily accessable. i would like to wipe the handset clean.
Thanks again....

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