Touch smart not opening windows or after I play a game it won't do anything

Question

I had to send my touch smart in for maintenance and since it has been returned it won't shut down, won't open any windows, I try to run Norton and it freezes, I am getting very annoyed, got it in 2010 and never had any serious issues until now.

Answer 1

Hello Terajoy77:
          Please open your HP's e-mails or have available your case numbers or work order numbers that was enclosed with your computer when you received it back. When you call you need to talk to Stephen no one else there handles this ok. Stephen is the only case manger who handles touchsrmarts computers those that answer the phones are clueless and have no authority to do any thing.
 Stephen
Case Manager
HP AMS TCO Escalations Team
Tel: [phone] ext. 79       Our office hours are Monday - Friday 7:00 AM – 10:00 PM Central time.
        I do not know what parts you had replaced on your computer . If the hard drive was replaced then you will need to speak with Stephen directly see what he recomends  Your computer now has a 90 day warranty on it now.  Now if they did not replace the hard drive just do a factory restore using the recovery disc you made. Shut down computer and turn it back on tap the Esc key your computer is now in Bios select Boot up from cd/dvd drive insert Recovery Disc 1 into dvd/cd drive restart computer and tap f-11 key. Now recovery will start up automatically follow command promts. If you have a very old computer then use f-2 key instead of Esc key. To switch boot up. If factory recovery does not work you need to tell this to Stephen. You are welcome frrw.