Touch wake up not working in lumia 520

Hi I have recently purchased Nokia Lumia 520 for AT&T. I have enabled "double tap to wake up phone " feature in setting under "touch" header but still my phone does not wake up after double or several tap. Thanks in advance.

Hi, Concordtb.
Thank you for posting and welcome to the Nokia Support Discussions.
Where and when did you purchase your phone? What connection are you using to check for software update, cellular data or Wi-Fi? Where are you currently located?
The "Double tap to wake the phone" feature will be available once you got the Lumia Amber software running on your phone. This feature is a variant dependent. Try to turn 'on' and 'off' the Airplane mode under Settings, then manually check for the software update again. Also, make sure that you have the latest systems on your phone. You may check this: Lumia System Updater.
About your next concern, does it happen to all the contacts saved in your phone? Are you getting the same behavior on your text messages? Did you transfer those contacts to your phone or you input it manually? Try to do the above troubleshooting first and let us know if you will have the same thing after you updated your phone's software.

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