Touching edges of X220 IPS display causes hibernation. Horrible customer service!

When I touch the edges of my X220's IPS display, the machine goes into hibernation/sleep. Adjusting the tilt angle of the screen can also cause this. Problem is really bad and unpredictable. I called this in to Lenovo support to have the screen replaced and I am getting the royal run-around. The operators taking the service call info have absolutely no idea what they are doing! And I don't mean technically! They just keep making excuses! It has been 3 days and I have yet to have a tech call me to meet to replace display. I keep calling Lenovo and the operators don't have a clue as to how to handle this! "All I can tell you sir is I will make a notation".  "You'll have to wait until Monday for a tech". What? First, has anyone had this problem with the IPS display, and second, this is my first Lenovo product and I love it but what's up with the warranty service? Does Lenovo have a reputation for this?

1.
Future Tech Enterprise, Inc.
101-8 Colin Drive
Holbrook, NY, 11741
Tel: 6314725500
Distance: 10 Miles 
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Global Computer Corporation
100 Oakland Avenue Suite 1
Port Jefferson, NY, 11777
Tel: 6314766500
Distance: 14 Miles 
Get Directions
3.
Stafford Associates Computer Specialists, Inc (Stafford Associates Computer)
24 Hub Road
Setauket, NY, 117331703
Tel: 6317516620
Distance: 14 Miles 
Get Directions
4.
Atlantic Business Systems, Inc.
40 Constance Ct.
Hauppauge, NY, 11788
Tel: 6315821400
Distance: 19 Miles 
Get Directions
Here's 4 service providers close to you.  You could try calling them direct. What number are you calling anyway?  Do you have onsite warranty?
As far as your problem goes, it sounds like the lcd cable might be chaffed or kinked.  Or maybe a loose connection on the cable. It's not a common problem, but it happens.
Dave  
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Similar Messages

  • X220 IPS display backlight issue (with photos)

    Hello,
    I've purchased the Lenovo X220 laptop with the Premium HD IPS display and I do have a problem with it (see below).
    Laptop was purchased something like month ago and I've spotted this after I've started to work with it more heavily but after 14 days, so I was not able to return it to the seller (http://www.lenovoonline.cz).
    When you put backlight to maximum you see that the display is not evenly lighted and forming bright spots on the bottom of it. It's most noticable on the black background.
    I've sent notebook for repair (http://www.pcnet.cz) with this description (translated to english):
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    The laptop has been in the repair for 2 weeks and the result was this description:
    "This kind of display is very sensitive to any pressure, and it will result in the brightening the place. It is specific for this model line and it's not the reason to warranty repair. We recommend to lower the brightness level in the darker room. Check of the display frame has been done and no problem has been found."
    Later they said they've replaced the panel too.
    However the issue still persists (see attached photos).
    Let me say few words about this:
    display is showing the spots while in rest I'm not touching it, if it's sensitive for pressure than it is indicating that there's some pressure on it while mounted in the frame
    I want to have backlight lighting the display evenly on the whole surface area, that's the correct function of a product anything else is NOT
    if they claim this is how it should be and it's actually a "feature" of the PREMIUM display then if I had known I would choose regular TN display and even save some money, needless to say that in that case the word PREMIUM sounds like a bad joke
    after lowering brightness level problem doesn't go away, still visible just gradually slightly less, depending on the brightness set
    if you are working in the night without external light this is VERY irritating
    So my question to you X220 community is, do you happen to have same issue?
    as they say it's "normal" with X220
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    EDIT1:
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    PS:
    I'm attaching two photos.
    First is the X220 (booted into GNU/Linux with X running and mouse as reference).
    Second is the very old Z60m (booted into Windows and running blank screensaver).
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    It was shooted in absolute dark (I'm used to work like that) with Canon EOS350D on tripod.
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    Link to image 1
    Z60m
    Link to image 2
    Moderator note: images larger than 50k converted to links per forum rules: Lenovo Community Participation Rules

    Yes, at maximum brightness level the backlight bleeding is very visible but I use it at 5 or 6 level where it has excellent contrast ratio considering how crappy current notebook displays are in general. The uneven backlight is caused by fancy LED backlight which is still not able to deliver similar quality regarding uniformity as good old CCFL backlight (that's why professional LCD monitors still rely on W-CCFL backlight). But I agree that the top-left corner is way too much bad and might indicate that the panel is seated badly in the frame. On the other hand my old IPS panel in R51 also have backlight bleed at maximum brightness level.
    Major problem is that Lenovo is still not able to fix the stupid bug with brightness level always set to max in BIOS screen that the backlight bleeding is very visible and irritating everytime you boot your machine.
    IMHO, the X220 IPS panel is still much better than any ugly contrastless TN panel Lenovo puts into ThinkPads (except 15" FHD). I bet that you would hate the X220i TN panel more than this one
    There are also two different revisions of the IPS panel, the second one fixes problems with image retention. As for comparison with Z60m, X220 display lid is much more fragile so the panel is not protected well against pressures and flexes. In any case panel flex should affect the backlight bleeding temporarily only. If it persists it is subject to repair (replace, reseat etc.).
    Unfortunately I don't have any good low-light camera that takes useable pictures in dark environment so I can't post relevant images of the backlight bleeding.

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  • X220 dead ips display - return instructions?

    Apologies if this has been covered somewhere in the forums and I missed it.
    I have a new X220 with the IPS display and after a couple weeks of use, the laptop display no longer works.
    The laptop seems fine otherwise, and it works with an external display port monitor.  When I have the monitor in mirrored mode, I can see a faint- not-readable screen on the laptop.  I'm certain that it is not just the brightness setting, as I can turn that all the way up with no effect (and view the brightness dialog working both on the external and barely perceivable on the laptop monitor).
    It seems like my display was just a lemon (maybe the backlight for the screen was poorly soldered/connected?).  Has anyone else experienced this?
    Regardless, my tolerance is pretty low for hardware failure so I'd like to unload this laptop with maximum velocity.
    How do I go about doing that?

    http://forum.lenovo.com/t5/Welcome-FAQs/Mark-s-Advice-About-DOA-Systems/td-p/55647
    Try this number:  800-426-7378
    Dave
    T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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  • X220 shows display name as "Generic PnP Monitor", it's supposed to be IPS.

    I ordered an X220 with IPS long time ago.
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    I checked the Hardware Ids and it is MONITOR\LEN40E2, and googled a bit about that and looks like it's an IPS panel anyway.
    So why the change of name? or is this really a cheap TN panel? Lenovo sent me a X220 with wrong display configuration?
    I am confused 

    you have an IPS display.   most likely your monitor INF file was overwritten, perhaps by windows update or a manual change.
    you can reinstall it using the file here: http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-62923
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    Hello,
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    However, lately I noticed coloured pixels, or rather what looks like sub-pixels shining through the "display" when I set e.g. a black background or at boot time.
    It goes from the left to the right but only at the top of the screen. I have the x220 with the IPS display.
    I attached two pictures of the most intense spot, roughly a tad to the right from the top-center of the display). Unfortunately, my camera does not quiet focus that close, I#ll try to get a better shot of it soon.
    As you can see, those aren't dead pixels per-se, as their size waries. Looks like the screen is "used" and the "paint" starts to come of. Not sure how I could describe that, really.
    Link to image 1
    Link to image 2
    During my time of ownership I have always been careful of my machine, so there was no rough handling. I use it everyday as my primary machine though, but most of the time with 1 or 2 external monitors.
    Does anyboy else have this problem? Is it solvable? Could I stop the process somehow?
    Thanks a lot!
    Moderator note: images totalling more than 50k converted to links per forum rules:  Lenovo Community Participation Rules

    It seems as you have the first revision of the IPS panel that is known to have issues, especially the excessive image retention (persistence) issue. Assuming you have 3 years warranty I would ask for replacement.
    On the other hand I have one of last X220 (having the second revision of the display) boxes and noticed the issue as well. Fortunately it is one red subpixel only yet.
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  • Gradient banding on X220 IPS screen

    Over on the Faint Ghosting on X220 IPS screen thread, I mentioned (twice, actually) that I see gradient banding on my X220 IPS screen. Nobody else has brought up this issue, and at the moment it seems that I may have a defective screen.
    Here's a test image to check for gradient banding: http://www.lagom.nl/lcd-test/gradient.php. View and compare how it looks on other laptop and desktop monitors. Gradients appear smooth on my desktop PC (Dell monitor and low end Radeon card) and MacBook Pro, but banding is easily visible on my X220 with IPS screen. I even see faint banding when I view this forum, the subtle gradient background at the top of each post. My display is set to 32 bit color and 60 Hz refresh.
    I'll take it up with Lenovo support. Meanwhile, anybody else who has the issue can post and discuss here.

    I have the exact same problem.
    When there is a gradient (like on the login screen, or the webpage linked earlier) I can see the image moving for a couple of seconds. This kind of behavior from the screen also makes my eyes painful after a while.
    I love this laptop otherwise, but this is a terrible quality issue. I tried to explain my problem to lenovo with no luck.
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    Edit: Alright, found by myself after a couple of hours searching: The moving bands when the display is "adjusting" to the new picture is in part due to Intel's power saving tech "Intel Display Power Saving Technology" which can be disabled in intel's control panel. It causes flickering of the screen in general, but mostly gradients.
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    I still notice some flickering, I'll see how it goes. The banding, while now static, is still clearly visible though.
    Maybe someday they'll learn LG is not good at IPS screens (see the ipad2 fiasco too)

  • Faint Ghosting on X220 IPS screen

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    One or more members with the X220 on the notebookreview forum have noticed the same thing, and wonder if anyone else has seen this as well.  Trying to figure out if this is wide spreed or just a few bad panels.
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    I have the exact same problem. I noticed that I was getting this pseudo burn-in (and also quite a lot of backlight bleed). I returned my x220 and ordered a new one, same configuration. The new one just came, and it has the same ghosting problem as the first. Note that the ghosting does not take hours to occur: all I need to do is leave my web browser open for about fifteen minutes and then switch to another screen with dark background, and the UI elements will appear faintly burned into the screen, all over whatever text I'm processing (I use a text editor with a dark background, for programming). This is totally unacceptable, and I'm very disappointed. At this point, I don't know what to do: I've tired both linux and windows, and returning the laptop for a new one. It seems like I am going to have to return this second one too, and I don't think I am going to try and get a third laptop. This is very disappointing, because the rest of the compter is very nice.
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