Touchpad moving and clicking without me
Hi I NEED HELP QUICK. I PURCHASED A HP Envy m6-n012dx ABOUT 2 MONTHS AGO AND I AM HAVING MAJOR ISSUES WITH THE TOUCH PAD. AFTER USING FOR 20 MINUTES OR SO THE POINTER STARTS TO MOVE AND CLICK WITHOUT ME TOUCHING THE PAD. THE PAD STICKS AND @ TIME BECOME UNRESPONSIVE. I'VE ALREADY REMOVED AND RE-ADDED SYNAPTIC DRIVERS FROM HP SITE. NOT RESOLVED.
PLEASE HELP! FEEL LIKE I'VE WASTED A LOT OF MONEY ON THIS PURCHASE.
Hi Tomsconi,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY m6-n012dx Notebook and having issues with the Touchpad and Touchscreen. Here is a document on how to troubleshoot the mouse and Touchpad sensitivities. Here is a link to The HP Support Assistant. The HP Support Assistant will help with the drivers and software that are on your machine now. Here is a document on an update download for Windows 8.1 that might help. It is a recommended update for Touchpad issues.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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Welcome to the HP Community, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
That is a very strange issue you are having with the TouchPad. I will need some additional information. What browser are you using? Have you tried a different browser? What is your product number?
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
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