Touchpad works fine except top/bottom fast scr

Just got the Zen Micro and I'm loving it! I set the touchpad sensitivity to high and don't find it too hard to use, but I can't get it to scroll quickly by holding the top or bottom of the touchpad (it just does nothing). I've tried all sensitivity settings and various levels of force.
I also sometimes have to push the Back button pretty hard to get it to work.
Are these things normal? I'm using firmware 2.20.05.
Thanks,
Marv
PS: Can anyone tell me why some Micro photos show the Back button as graphic only (like the model I received), but others show the word "back" printed on the button? Is one version older or newer than the other?

rob4 wrote:
Usually the back button on my zen micro reacts slowly when I've just turned the player on.
The touch sensiti've pad requires heat in order to work. Turning it on after long hours of non-use in a slightly cold weather can cause the pads to not work well for a while.

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