Touchscreen and flash are having issues

We are using a touch screen to navigate a web site for a
retail kiosk _32" and 19". Everything works fine until you navigate
into a portion that is built with flash. The "only" thing that we
need it to do, as a function on this page is highlight a qty. box
and use our numerical touch pad to update the customers desired
qty. This function work fine on the html built portion of the site.
To confuse our issue even more - when you use a mouse (which we
won't have - because why have a touch screen) to click in the qty
box - touch the numeric keypad - it works.
I have had techs from elo and 3m beat thier heads on this
one, changed every setting possible between the keypad and
touchscreen.
So, please, I am begging for help... if you knows of an
program to assist, an microsoft xp adjustment - past the obvious,
or what I should tell the client that the webmaster needs to do to
the flash page to allow us us to lock down the curser and update
the field with the touchpad.

Hi there
Are you certain it is related to Flash Player?
If you are seeing White/Blank screens in playback of published files, I might think something else is at play here. For example, it could be that you have lots of external files that you neglected to upload to the server. If Captivate can't find the files it will probably present a White/blank screen.
Cheers... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

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