Touchscreen is not working after updates on Windows

Hi
My touchscreen stopped working after the Windows updates on my laptop froze. I have went through all the settings of the pen and touch and others to resolve this problem and unfortunately it is still not working. I have also rebooted the laptop to factory settings as well as updating all the things which needed to updated and updated softwares from the HP website recommended and I have updated the BIOS but still the touchscreen is not functioning.
I hope you can help.
Thank You
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According to the message you have recently posted I would like to confirm that this could be a hardware issue and I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer
You can also Check your warranty Here to verify the warranty status
Hope this helps, for any further queries reply to the post and feel free to join us again
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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I would suggest downloading trial version of cyberlink power DVD from here http://www.cyberlink.com/downloads/trials/powerdvd/download_en_US.html?affid=2581_853_290_12410_0_EN... and check if we till have the same issue.
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Please click "KUDOS" if I have helped you and click "Accept as Solution" if your problem is solved.
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HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
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