Touchscreen issues if not touching iPhone frame!

Hi all,
I´m experiencing a major issue with the iPhone 4 Touchscreen:
As soon as I lay down the iPhone on any surface and trying to open an app
or make an entry or so with one finger, the Phone often just doesn´t react!
Sometimes it works but most of the time it does not.
Only if I touch the frame, everything is working perfectly.
Is anyone having the same problems? And @apple support: How to solve the issue?
Thanks in advance and best regards,
Paul

@iMatt.co.tv: Just keep your senseless comments for you, if you don´t understand
the question!
And if someone didn´t understand (like underexposed iMatt does), I´m talking
about the steel frame, that needs to be touched so that my Phone accepts the
touch command.
It seems as if this is a grounding problem, because as soon as I plug the Phone
to a grid (either on the Mac or a plug socket) it works fine.
By the way, a FW Update didn´t solve the issue and a friend´s iPhone 4 doesn´t
have this problem, so I guess I´m going to exchange a 2 day old iPhone.
I´m curios how often I have to change this one...my iPhone 3G has been changed
3 times during 2 years.
Thanks for HELPFUL replies.

Similar Messages

  • Z10 Touchscreen Issues - Possible Solution?

    A few months back my Z10 touchscreen became unresponsive. I could not find a solution, so I purchased a new Z10. Recenty I dropped the new Z10 in water...so, still in posession of the old unresponsive Z10, I decided to give it another try. I put my sim card in, and the new battery that came with the new phone. VOILA! Works like a charm. Try replacing your battery. i wish I had known this months ago, could have saved myself spending $200 on a new phone upgrade.

    I'm happy for your positive outcome but I would argue that the battery was not the culprit. Sure, it appears that it was but exchanging batteries to correct a touchscreen issue is not something we would have suggested; I'm sure this is just coincidence.
    Whatever the situation, you now have a Z10 in perfect working order. Thank you for sharing your experience with us.  
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • Iphone 5 touchscreen issue with iOS 7 update

    I downloaded the upgrade the day it came out and there were no issues for the first few days. Then about a week later my touchscreen started wigging out. I would not even touch the screen and letters no where near where my finger was would start being typed into the box. I could not select anything on the screen cause it would scroll and select other things, and I was having issues with closing out the apps.
    I am averaging 3-5 hard reboots a day and the soft reboots don't seem to have any effect on it.
    When I do the hard reboots, it will work for just a few min and then do the same as before.
    I restored the phone back to factory settings and redownloaded the phone and I didnt think that I was going to get the password in for the apple ID cause it was doing the same as before. No dropping or wetting of the phone has occurred. I was also able to update to the 7.0.2 and this did nothing.
    Anyone have any suggestions or having the same problems?

    I have these issues, on both my iphone 5 and ipad using ios7.0.2 (and all apps have been updated also. I am actually amazed that this forum is not full of complaints about this, such are the number of issues and regularity of their occurrence! I have spoken to friends who also experience freezing, crashing and an erratic touchscreen since updating to ios 7.
    The issues (on both iphone 5 and ipad) can be summarised as follows: 1- touchscreen behaves erratically, keyboard use and scrolling in pages no longer as easy as before. 2- apps crash, regularly, particularly mail and calendar. I have linked both mail and calendar to office 365 and wonder if this is anything to do with it?  Have to close and restart the app in order to resolve. 3- the whole os crashes & freezes requiring a hard reboot.
    I wish I could reinstall the previous os!

  • My Mac has stopped receiving mail. Mail is still coming through to my iPhone and my wife's iPad but is not appearing on my mac. I have mail from today on the phone but nothing newer than 18 Feb on the Mac. I have not touched any settings. Can anyone adv

    My Mac has stopped receiving mail. I have a mac.com address. Mail is still coming through to my iphone and my wife's ipad but nothing is coming through to my imac.I have mail from half an hour ago on the phone but nothing newer than 18 Feb on the mac. Everythng was working fine until recently and I have not touched any settings! Can anyone help?

    So I tried something else recently and it seems to have fixed the issue. My mail is now getting new mail again and refreshing after waking from sleep without having to restart mail. Give it a try and hopefully it will help you too.
    First, make sure your Mailbox List is visible (Shift + Control + M). Then select all of your inboxes, mailboxes, and folders (not just the root folder for nested folders, make sure to select them all). Then under the "Mailbox" menu, select "Rebuild."
    It may take a while to rebuild them all if you have a lot, but like I said it seems to have done the trick for me. I hope that proves to be more of a long-term solution.

  • IPhone 5 touchscreen issue

    My iPhone 5 will not unlock normally. I have to press the top button numerous times for the touch screen to respond. This means that I am unable to answer phone calls unless my phone is already unlocked. I have tried restarting/restoring but nothing helps. What should I do? 

    If you restored the device as new, without adding additional content, and the touchscreen is still not responding, then make an appointment at the Genius Bar of the nearest Apple store to have the hardware checked.
    I just read this again. You say you have to press the sleep/wake button several times to get the screen to respond, but you can answer a call if the device is already unlocked? What happens if you tap the home button? Are you saying that tapping the sleep/wake button will not awaken the screen? If you tap the home button, does the screen awaken so you can slide to answer?

  • Sync issues with photos My iPhone 6 plus has 743 pictures...Itunes shows I have 2480 photos on my phone which is not true.

    Sync issues with photos My iPhone 6 plus has 743 pictures...Itunes shows I have 2480 photos on my phone which is not true.

    There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

  • I have an iPhone 4 and my lock button is jammed and I also can not touch anything on the left side of my screen well as any pop ups from the phone itself, so i can not get past the set up stage in reset process...how can i fix it/can it be fixed?

    I have an iPhone 4 and my lock button is jammed and I also can not touch anything on the left side of my screen well as any pop ups from the phone itself, so i can not get past the set up stage in reset process...how can i fix it/can it be fixed?

    Make an appointment at the genius bar and get the phone replaced.

  • I have the first version iPhone.  Recently,  I tried to edit several old notes.  I open the note, touch the trash can, touch "delete note", and it goes back to my applications screen; I go back into Notes, and the note supposedly deleted is still there.

    I have a first version iPhone.  Having problem with Notes.  There are four notes that I want to delete and have tried everything I can think of; they won'y move to trash; I delete the text to a blank page but when I go backa to notes the title is still there and it opens with the undeleted test etc, etc.  And it won't save new notes.  What can I do other than get a newer iPhone?  Notes on my iPad works just fine.
    Pat

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar
    The missing apps could have been done by setting the Restrictions that can hid those apps. If the backup was made with those retrictions set the the Restrictions are also restored.
    Thus, if you get it to work restore to factory settings/new iPod, not from backup                               
    You can redownload most iTunes purchases by:        
      Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • Is there an issue with Safari in Iphones and Ipads where it does not recognize option disabled="disabled" tag properly?

    Greetings everybody,
    I have run into a peculiar problem with the Safari browser on mobile platforms (IPad, IPod, IPhone) which I hope I can find a solution for in this community.
    I just launched a new website where I sell products with certain variations, for example please view this link: http://www.finerribbon.com/aegean-single-face-satin-ribbon.html
    On this particular product, the product variants are supposed to work in such a way where:
    If you select the value "1/8" from the "Choose Ribbon Width" field
    THEN
    The only options active and available to choose from in the "Choose Roll Size" field should be: 500 Yds, 20 Yds & Sample Swatch
    Now, if we browse to the above link in Safari using a desktop or a laptop, there are no problems at all, but if we browse to the above link using an IPhone or an Ipad, then we have a problem where all the options are available regardless of the values chosen, basically the above functonality does not work.
    I was told that there an issue with Safari in Iphones and Ipads where it does not recognize option disabled="disabled" tag properly, is this true? Can anyone advise me if there is a solution to this problem? I would sincerely apperciate it.
    Thank you very much for your time and help!

    Hi...
    I have run into a peculiar problem with the Safari browser on mobile platforms (IPad, IPod, IPhone) which I hope I can find a solution for in this community.
    Now, if we browse to the above link in Safari using a desktop or a laptop, there are no problems at all, but if we browse to the above link using an IPhone or an Ipad, then we have a problem
    At the top of this window you'll see the following:
    Apple Support Communities > Mac OS & System Software > Safari > Discussions
    This the Safari forum for the Mac OS X.
    Better that you post your topic here  > Developer Forums: Apple Support Communities
    I do see on my iPad what you are rreferring to. But you shoudl get the feedback you need in the developer forum.

  • HT4235 iPod nano 6th generation, syncing with audiobooks does not work now, had been working.  Sync test says:  No iPod touch, iPhone, or iPad found.  Connectivity test OK, no physical problems, iTunes shows the iPod.  Any clues what to do?

    iPod nano 6th generation, syncing with audiobooks does not work now, had been working.  Sync test says:  No iPod touch, iPhone, or iPad found.  Connectivity test OK, no physical problems, iTunes shows the iPod.  Any clues what to do?

    Hmm.. Thank you for the response.
    Have you tried using the iPod with another user account or computer, to help narrow down whether the problem lies with the computer, account, or the iPod itself?
    Maybe try reformatting it, using the tools provided by Windows. Instructions on how to reformat your iPod can be found in this article.
    http://www.methodshop.com/gadgets/ipodsupport/erase/index.shtml
    B-rock

  • ICal Syncing Issues: iCloud & iMac to iPhone Not Working

    I use iCal. I updated my iCal on my iMac and it updated to iCloud, but not my iPhone. When I open iCal on my iPhone, it cycles and cycles to update, but doesn't update. What can I do to get my iPhone iCal to sync?

    I have the same issue. I have 2 iPhones (4 and 5) and an MacBook. When I enter an event in the MacBook, the event doesn't appear on either iPhone and conversely when I enter and event in the iPhones, it doesn't appear in the MacBook (and all devices are connected to internet via WiFi). It all used to work fine until about June 20th. The events are all entered on iCloud-synchronized calendars. When I send invites to events to myself or others, these are not received. Mail synchronization works fine between devices. As a test, I'll set up a Google calendar and see if this problem is related to iCloud.

  • On my iphone 5 , i m facing slow wifi issue. Ios 6.0.2 didnt resloved it.any one please told me ios 6.1 fixed this issue or not b/c i m right now not in a mood to install the ios 6 .

    On my iphone 5 , i m facing slow wifi issue. Ios 6.0.2 didnt resloved it.any one please told me ios 6.1 fixed this issue or not b/c i m right now not in a mood to install the ios 6 .

    It seems that people experience slow wifi on iphone with IOS 6 under slightly different circumstances.
    Some have slow/choppy video streaming, some have problems with large dropbox files, some with app store and some with podcasts.
    Which is your problem AdeelRasheed?
    Me personally, I have download speed when on wifi.
    But only when downloading podcasts...
    Running 6.0.1 or 6.1 on iPhone 5, iPhone 4 and iPad 2.
    On WIFI I can download a 45 mb app from the appstore in less than a minute. I can stream Youtube and Netflix with no problems. Internet browsing - no problems.
    But downloading podcasts with Instacast 3, Downcast or the Apple Podcast app happens at a rate of 20-80 kb/s when on WIFI. As soon as I switch to 3g ( 4g/LTE is not yet available from my local provider) my download speed goes to between 300kb/s and 2 mb/s.
    Anyone else have this problem?

  • IPhone 4 reception issues are not design related! Proof inside this topic!

    Hello,
    I conducted some very strict tests to verify the reception bug some people are reporting.
    *Test 1:* Holding the iPhone 4 at a specific and precise position with a plastic protection and the left hand covering the bottom left corner making sure both antenna parts are connected by my hand.
    *Test 2:* Holding the iPhone 4 at a specific and precise position WITHOUT any plastic protection and the left hand covering the bottom left corner making sure both antenna parts are connected by my hand, making sure my left hand is perfectly dry.
    *Test 3:* Holding the iPhone 4 at a specific and precise position WITHOUT any plastic protection and the left hand covering the bottom left corner making sure both antenna parts are connected by my hand, making sure my left hand is wet (wetting it before the test)
    *Tests duration:* 2 full minutes.
    Here are the results:
    *Test 1:* Full reception (5 bars), EDGE data network working. Calls are working perfectly as well as data operations (Safari).
    *Test 2:* Full reception (5 bars), EDGE data network working. Calls are working perfectly as well as data operations (Safari).
    *Test 3*: Full reception (5 bars), EDGE data network working. Calls are working perfectly as well as data operations (Safari).
    Geographic location: Paris (France), Bastille district, inside my apartment. Note that I don't get 3G on this location, wathever phone I use (Veryfied with HTC Magic, iPhone 3G and iPhone 4, it's all the same on this aspect).
    *So same exact result for all three tests!*
    *_So what does it mean?_*
    It either means that not all iPhone 4 are affected by this issue (as mine is not affected), or that this issue is not simply related to how you hold your phone and does involve also other elements, like the phone baseband firmware not dealing well with some GSM network configurations (different frequencies...etc) when adding noise (which is what your hand do when holding the phone) or something else.
    This could give credits to the AppleInsider theory that it's related to how the BaseBand firmware is dealing with some GSM network situations and so that it's software related and that a fix is coming soon (see: http://www.appleinsider.com/articles/10/06/25/deathgrip_hysteria_may_end_monday_with_ios_401.html).
    But it can also mean that it's still purely hardware related and that it's a production fault that affects only some units but not all.
    But it's clearly not a design fault, otherwise all units would be affected and so I would be able to reproduce it with mine, which is not the case (as demonstrated by the tests I conducted).
    _*My advice to those who are affected:*_
    1) Wait a week to see if a software fix get released (as apparently, according to AppleInsider, it may come this very monday as part of an iOS 4.0.1 update), or at least for a confirmation that it's not a software issue in some GSM network configurations.
    2) If it's confirmed that it's a production issues on some units, then get your phone exchanged.

    Well documented post.
    After reading through all the reports I found myself intentionally holding the phone in the "Death-grip".
    I went out that evening and used the phone perfectly fine all day, holding it with a few things, which is actually the way I hold it anyway when texting / msging etc.
    I have a lot of faith that Apple with resolve this with a software update, and hope the fault is related to the BaseBand firmware reported in the appleinsider.
    I am angered by everyone accepting the bloggers so-called "OFFICIAL RESPONSE" as Apples 'Official Response'.
    There is no way, that Apple (Steve Jobs), would use that response via email, back to a single customer.
    Officially... Apple will direct their response to the news directly, or at least something on their website.
    People need to stop jumping on the "Steve Jobs told us to just hold it differently" band-wagon, and wait for something thats actually "OFFICIAL"...
    As i've said in previous posts, just because the news and this blogger has put the word "Official" next to it, does not make it so...
    Rant over...

  • Hi ...Some days ago i bought a used iphone 4s....but i can't activate the phone...when i connect it to itunes it shown that activate the phone but the person was not give me the ID & password....pls help me for this issue....Iphone is my favourite ph

    Hi ...Some days ago i bought a used iphone 4s....but i can't activate the phone...when i connect it to itunes it shown that activate the phone but the person was not give me the ID & password....pls help me for this issue....Iphone is my favourite phone...in my child hood i love Apple products & till now......I can't activate it & for this reason i can't find the carrier network & can't make any call....pls help me...thanks for always support..My device ios is 7.1.2
    & IMEI is : *****
    Br-----------------------
    Fazlur
    <Personal Information Edited By Host>

    It's a security risk to post your IMEI number and I've asked the Hosts to remove it.
    If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
    If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.
    You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

  • Hi, face issue that can not activate iPhone but can log in iCloud wed page with same Apple ID and Password after Iphone been update to IOS 8. Need Help. Thanks

    Hi, face issue that can not activate iPhone but can log in iCloud web page with same Apple ID and Password after iPhone been update to IOS 8.1.2
    Also in the iCloud 'Find my iPhone" , no Device been found.
    Been raise this incident, got the Case ID and call to Apple Support but it seems like out of office hour
    Need Help Thanks

    Yes, able to make a call to Apple Support but in the end still keep on going to try the Apple ID and Password.
    And it seems like the iPhone ID  in this device been locked
    May to know is that possible to ask the Apple Technician to unlocked the ID so i could activate the iPhone without log in any Apple ID?

Maybe you are looking for

  • What version of Safari should be running on OSX 10.7.4?

    I recently upgraded a macbook to 10.7.4. The na transfered some files via Migration Assistant. Now Safari won't run. I tried reinstalling i0.7.4 but it didn't help. The version of Safari on the macbook now is 5.1.7. Is this correct and if not where c

  • How do I make a 'favorite' folder for audio effects ?

    In the effects browser, the list of effects is very long, and the classification is not at all user-friendly. How could I group the effects I use often in a folder ?

  • G5 powermac tower unable to boot

    Tried to boot up this morning. the screen froze with apple logo showing but no other movement, then after about 3 mins fans start to make noise. Tried to reset PRAM but to no avail. I then connected G5 to my G3 laptop via firewire in target mode and

  • Cannot save e-mail attachments that are "unsupported file type"

    I regularly get messages with special files for use in the field. These are special data files we use to program specific systems such as fire alarm, security, health care, life-safety... When I receive them on my Droid Razr, they show up in the mess

  • How to export to very large dimensions?

    I need to export a file to the specs below, however, every time I try I get a 'Error compiling movie - Unknown error'.  Resolution 2732 pixels (w) x 768 pixels (h). 32:9 Landscape format. File format is MPEG-4/H.264 AVC at 20Mbps. Frame rate is 25 as