Touchscreen stopped working when upgraded to Windows 8.1

I have an HP Pavilion Product EOK22UA#ABA and Model 14-1027cl (I think?) and when I upgraded to Windows 8.1, the touchscreen has stopped working. I've looked through the forums and I can't find someone with the same Product/Model as me and I'm trying to find a solution to this. I do not want to do the "Refresh your PC without affecting your files" because I have programs on my computer that I cannot get again because they were downloaded on education licenses (I am a college student) and I can only download once. Any suggestions on how I can get my touchscreen up and running again? Thanks.

Hello @s_jensen,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that the touchscreen on your notebook computer has stopped working since upgrading to Windows 8.1, and I would be happy to assist you in this matter!
Since your system may still have an older version of AMD graphics drivers installed on your computer, I recommend uninstalling the Windows 8 graphics drivers and installing the compatible ones for Windows 8.1. To do this, I recommend removing the drivers in Programs and Features and the Device Manager. Once the old software is removed, please restart your computer.
The drivers for your graphics card and touchscreen can be downloaded below:
AMD High-Definition (HD) Graphics Driver and
AMD High-Definition (HD) Graphics Driver
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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