Touchscreen suddenly stopped working

Hi all,
After about an hour of working this morning, my touch screen suddenly stopped functioning. I have tried using it with and without an external mouse plugged in, but nothing seems to work. Initially I was able to see the Touch menu under the Control Panel, but after restarting it has disappeared.
I searched for calibration options and after selecting "View Pen and Touch Info" it reads "No pen or touch info is available for this display". I've had this computer for a few months now and this is the first issue I've had with the touch screen. I haven't installed any updates overnight that would have disrupted anything.
Is there a driver or anything I can download to fix this?

Hi @mmitch48 ,
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that your touchscreen was working fine and suddenly it has stopped. The touch feature is no longer seen under pen and touch.
Here is a link to Troubleshooting touch screen issues in Windows 8 that will guide you.
As it is only a few months old you may wish to contact HP support for assistance. They can remotely access your system to help find and fix difficulties.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Good Afternoon, The touch screen on my HP Envy Touchsmart Notebook PC suddenly stopped working. I do not have the Tablet PC setting option available either now. All of my HID devices show as working properly. I have had Windows 8.1 for some time when this occurred, so it is not due to a recent upgrade. Additionally I am up to date with all of my installs. Please advise as this was one of the primary reasons for purchasing this laptop.Thank you

Hi ,
Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP TouchSmart 17 Notebook with issues of the TouchScreen now working correctly. Here is a link to troubleshoot the Touchscreen. The touchscreen shouldn't need recalibration, but if you or another user has recalibrated it, it may affect the performance of the touchscreen.Here's how to check or restore the factory default calibration using a keyboard or mouse:Press the Windows logo key Type Control Panel, then use the arrow keys to highlight Control Panel, and press Enter.
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Thor
This question was solved.
View Solution.

Hello @Thor66,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
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Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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View Solution.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
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Hope this helps, for any further queries reply to the post and feel free to join us again
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Touchscreen suddenly stopped working

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