TouchSmart 3.0 + and WIndows 7

Hi All,I installed a clean install of Windows 7 Home Premium on my IQ 804. I updated all the drivers, and Touchsmart software from the HP site. My Smart Center still hangs when I attempt to start it. Has anyone gotten the Toushmsart software to work on Windows 7?
Any tricks I need to follow, any specific order to install the updates? What gives?
Thanks,
Wade Melnick

you need to install the Touchsmart version 2 software first - you'll find it on your recovery partition, (do a search on it and you'll find a post somewhere in touchsmart forum) then download and install touchsmart 3.0 which upgrades to version 3.0 and then same goes for the rest of the apps..
here is the post - look for the second post...
http://h30434.www3.hp.com/psg/board/message?board.id=TouchSmartPC&thread.id=1968
Funny enough I just installed TS version 2.0 on a non-touchsmart PC, (My laptop running vista though) and works just great - lol....
Message Edited by JimT on 11-18-2009 12:31 PM
Message Edited by JimT on 11-18-2009 12:32 PM
HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer

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Touchsmart and Windows 8

Im looking at a new Touchsmart (420-1100) and plan to upgrade to windows 8 but i keep reading stuff about how the screens wont work well for windows8 because of something to do with the "bezel" around it.....is this true? and should i wait for a true Windows 8 computer to come out?

I agree with ToddWasHere. I have used Windows 8 on one of these devices, and I can explain:
The "bezel" is the border around the lit area of the screen. The majority, if not all, of the Windows 7-era TouchSmart desktop models have a bezel that stands 1/4 inch or so off the screen, such that it's hard to put your fingers into the actual edges or corners of the screen, and it's not very precise at the edge/corners either (try it.) Although this is not a show-stopper for using Windows 8, you will not really get comfortable using touchscreen 100% of the time. Some of the navigation gestures were designed for devices where you can swipe from off the screen to on the screen; this bezel makes it tricky. (Although with some patience, it can still be done.)
The second issue is that the touch screen is 2-touch-point optical and so quite "jittery." It is no capacitive touchscreen like on the Surface or we're starting to see in 23" sizes.
In all honesty I find using Windows 8 with the mouse/keyboard with the TouchSmart desktop quite comfortable. You can then switch to touch once you've selected the app/game you want to use, and back to mouse if you have to switch apps. The kids love it.

I have a touchsmart 520 pc and installed windows 8 but it says the hp software is not compatible

I am running windows 8 on an HP TouchSmart 520 but it says the HP Software is not conpatible with windows 8 is it possible to get a compatible version

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP makes hundreds of TouchSmart models that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.
THIS is HP's position on Windows 8 support and any HP computer not supplied with Windows 8;
Not all Windows 8 features may be available on all PCs.
Your particular experience with Windows 8 will be determined by the capabilities of your PC.
HP is providing upgrade instructions and drivers will be available for most Windows 7 systems sold after 1st October 2011.
If you want to restore the original operating system after upgrading, you must create HP recovery media before you upgrade.
Please note that if you purchased your system prior to October 1, 2011, HP has not tested these PCs or developed Windows 8 upgrade instructions or drivers for them. Upgrading such systems may be difficult or impossible.
and
Important information regarding additional limitations and requirements;
Screen Resolution Requirements
Limitations with DVD playback software
Limitations with Blu-ray playback software
Limitations with TV Tuner software
Secure Boot & other UEFI dependent features
Secure Boot & other UEFI dependent features
Limitations with touch screen capabilities
Windows 7 PCs with touch screens will not have full Windows 8 touch capabilities after upgrade.
HP PCs with touch input hardware designed for Windows 7 will provide a comparable experience for only two touch point applications after the upgrade to Windows 8. HP Windows PCs with touch input hardware will not support Windows 8 applications that require more than two simultaneous touch points.
Additionally, Windows 8 edge swipes may not be available due to the recessed bezel on HP touch systems shipped with Windows 7.
HP TouchSmart Magic Canvas and HP TouchSmart applications are not compatible with Windows 8 and must be uninstalled before upgrading. Note that content created using the TouchSmart applications such as Graphitti will not be available after upgrading.
Please send KUDOs
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
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HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Touchsmart IQ504 and windows 8 upgrade

I tried upgrading my IQ504 from Windows 7 to Windows 8 when it was first released and had no luck. Has anyone had any luck upgrading their 504 yet and if so anything specific I should know? Thanks!

Here are the specs for your HP TouchSmart IQ504 Desktop Computer. According to the specs, this model shipped with Windows Vista 64-bit and was introduced for sale on or about 13-Jul-2008... making it over 5 years old. Due to its age, HP has no intention of providing specific support or drivers for this model. Please read HP's position below.
THIS is HP's position on Windows 8 support and any HP computer not originally supplied with Windows 8;
1) Not all Windows 8 features may be available on all PCs.
2) Your particular experience with Windows 8 will be determined by the capabilities of your PC.
3) HP is providing upgrade instructions and drivers will be available for most Windows 7 systems sold after 1st October 2011.
4) If you want to restore the original operating system after upgrading, you must create HP recovery media before you upgrade.
5) Please note that if you purchased your system prior to October 1, 2011, HP has not tested these PCs or developed Windows 8 upgrade instructions or drivers for them. Upgrading such systems may be difficult or impossible.
and
Important information regarding additional limitations and requirements;
1) Screen Resolution Requirements
2) Limitations with DVD playback software
3) Limitations with Blu-ray playback software
4) Limitations with TV Tuner software
5) Secure Boot & other UEFI dependent features
6) Limitations with touch screen capabilities
"Windows 7 (also includes Windows Vista) PCs with touch screens will not have full Windows 8 touch capabilities after upgrade. HP PCs with touch input hardware designed for Windows 7 will provide a comparable experience for only two touch point applications after the upgrade to Windows 8. HP Windows PCs with touch input hardware will not support Windows 8 applications that require more than two simultaneous touch points. Additionally, Windows 8 edge swipes may not be available due to the recessed bezel on HP touch systems shipped with Windows 7."
7) HP TouchSmart Magic Canvas and HP TouchSmart applications are not compatible with Windows 8 and must be uninstalled before upgrading. Note that content created using the TouchSmart applications such as Graphitti will not be available after upgrading.
With all of that said, you may be able to clean install Windows 8 or upgrade your current OS to Windows 8 and it may work but many of its features may no longer function under Windows 8.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Dual-Boot Your HP TouchSmart With Windows Vista and Windows 7 in Three Easy Steps

Good article on creating a dual-boot environment. Here
HP Product Expert for the Officejet Pro X Series.
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claudecat87 wrote:
We have two computers in the office, and i am usually on our dell comp, while my bf uses the touchsmart. We just came home to find that our computer had shut itself off on its own. upon starting it, the computer would only get as far as showing the HP screen (a blue screen with a hand and objects flowing from the hand) and the four menu options { F10: setup" esc: boot menu' F11 system recovery F9 :diagnostics}. At the bottom right side of the screen it also says v 5.10. Now, when we have pressed any of the options, the computer does nothing. It would appear that perhaps the computer can not tell windows 7 to boot or something. Unfortunately we do not have the install disc either... Any thoughts?
Seems like it's stuck at the POST Screen, and nothing's responding.
I suggest removing all the USB and peripherals plugged into the PC and leave only the power and the USB keyboard receiver- nothing else.
Then try turning on the computer, if it doesn't work, I don't think there's any fix except to keep trying.
If you can get in, i suggest making a backup as soon as you can.
After that, if it still does it, then call HP at 1-866-408-5408 or chat with them at : http://welcome.hp.com/country/us/en/contact/chat_1.html
I have more HP devices than you'd expect.
1 HP TouchPad 32 GB with Android
2 HP Touchsmarts (310-1000z and IQ527)
2 HP Printers (J6480 and J5750)
1 Laptop (HP DV6253CL)
Have at least some experience in each of those devices, and i'll do my best to help you.
Kudos if I helped!

TOUCHSMART 610 AND WINDOWS 8

It's official -
"WARNING:
HP Linkup, HP Application Assistant, HP TouchSmart Magic Canvas and all other HP TouchSmart applications are not compatible with Windows 8 and must be uninstalled before upgrading. Content created using the TouchSmart applications such as Graphitti will not be available after upgrading."
If you have fallen in love with the touchsmart apps (photo,music,magic canvas) then DO NOT UPGRADE.
But , I think there will be equal, if not better apps available with Windows 8. and more of them. and they will be updated. HP has put all Touchsmart apps in the grave. They are what they are. They will not be updated.

Ok, day 5 with windows 8 and anyone with a 610 should upgrade. The pluses outway the minuses by 100,000 miles. You are gonna lose the magic canvas and its apps by upgrading. But there are already apps that put photos on your start screen. So its a matter of time before graffitti shows up. If a program( not magic canvas related) ran on your 610 then its gonna run in windows 8. When it say uncompatible with windows 8 . it means just that. it wont run native on windows 8. But if you go to the desktop, right click the program and run compatibility, then it gives it settings to run in its best enviroment (xp,vista,7). Hey, its running Sims 2 in xp mode without hiccup. And i have an old cd labeling program that hasn't been updated since XP and its running fine.UPGRADE!!! Windows 8 is different but you pick it up in 2 days and then your zipping around no problem. AND the free apps . and more arriving daily. UPGRADE.

I have a touchsmart 320 pc and i just upgraded to windows 8 , my touch screen not working

i have a touchsmart 320 pc and i just upgraded to windows 8 , my touch screen not working

Just activate the Windows 8 OS via an internet connection, then install all optional, recommended and important drivers from Windows Update, reboot and it'll work.
[Windows Key] --> Control Panel --> View by: Large icons --> Windows Update --> Scan for updates

HP TouchSmart iq512sc error with windows 7 SoundMAX Integrated Digital HD Audio 5.1

Hello I have problems with my HP TouchSmart iq512sc error with windows 7 SoundMAX Integrated Digital HD Audio 5.1 surround sound receiver conete SPDIF after update from vista 64 bit to windows 7 began this problem
only nomal audio but no support from the surround sound of 5.1 channel SPDIF what the error may attend
I hope you can help me
Sincerely,
Steve

maybe your spdif default properties, in the supported format tab, options there are configured too high for your revceiver???
is there an error code on your receiver? if there is an error code check the troubleshooting section in the manual your receiver came with.
you could also try in windows media center, go to the tasks->settings and click windows media center setup->setup your speakers for 5.1 and hit the test button..
HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer

HP recovery manager and windows update

Hi,
I am having two problems:
1. I have been having problem with my Recovery Manager, everytime I try to start it, it gives an error window "HP recovery manager has stopped working" and then it shuts the Recovery Manager down. Please advise.
2. In the past I would run the Windows update through the Recovery Manager, but since the Recovery Manager was down, I would just go run the Windows update from the Control Panel. But now even the Windows update cannot be started too. It will just get stuck at the icon without further action when I double click on it. Please help.
This question was solved.
View Solution.

Hi @yawbus ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY TouchSmart 15 Notebook and issues with the HP Recovery manager not working correctly. Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase that might need updating.
If that does not fix the issue you might have to install the Recovery manager from here.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Mouse moves automatically to left corner of HP TouchSmart 320 PC using Windows 7

My mouse jumps to top left corner of my HP TouchSmart 320 PC using Windows 7. In the middle of typing the mouse jumps to the corner of the screen. I have installed new batteries but no change.

Hello Insexec. I understand you are experiencing a strange mouse issues. Just to cover all of your based, I would perform a system recovery of the computer. Alternative, you could try uninstalling and reinstalling the mouse driver, or try a different mouse. However, a system recovery will become essential if the issue is not resolved with the suggestions I listed. Here is some information on how to perform a system recovery.
Let me know if you have any other questions or concerns. I'm only here to help!
Mario
I worked on behalf of HP.

Problem with Sessions and window.open

Hi,
Hi everyone,
Help Please!!!
I am working with Sevlet session objects and HTML forms and windows. I have an HTML form for the user to supply a username and password. Once the user clicks submit I need to open another browser window that has no toolbar, no location, no status bar, etc. The user should also be able to go back to that login screen and login again and open a 2nd, 3rd, etc. instance of the application. My problem is that each application is being asigned the same sessionId. I believe it is being asigned to the main login window and thus to the other child windows it opens. Is there a way to work around this? Do I need to make the user open another browser window to login? I need to be able to let the user open multiple instances of the application with unique session ids for each.
Any insight is GREATLY appreciated on this topic. Anything you can tell me about sessions (Java), IE, window.open would help greatly!
THANK YOU IN ADVANCE!!!
MA

To achieve this, you must introduce another level of
abstraction to the Servlet specifications. When you
work with JSP/Servlets you use mostly the HttpSession
to handle user related tasks, and the aplication
context, for things that are common to all users. But
inside the HttpSession scope, you want to create
containers that have 'smaller' scope and are uniquely
identified.
A ipothetical scenario :Let's say that you must have
multiple connections to several databases, on each
database user rights beeing diferrent, and you must be
able to track user actions globaly, and eventualy
capture a 'Close Application event' and close all db.
connections.
1. when the user first accesses the login frame create
the HttpSession. In the HttpSession object, store a
Hastable (let's call it 'ConnectionTable'). Each
object in the Hashtable must identify uniqely a
database connection. Now, to create unique identifiers
ids, make the keys in the hashtable java.lang.Long
objects, created using System.getCurrentTimeMillis().
This guaranties there will be no possible confusion.
From each new open window, on each request to the
server, along with the usefull parameters, send the
connection identifier. When proccessing the request,
select the object from the Hastable wich corresponds
to the ID.
2. Now, the values in the ConnectionTable, must act as
the containers that I mentioned in the first
paragraph. The simplest way to do this is to have
again a Hashtable derived class to do the job, wich
exploses methods similar to HttpSession: setAttibute (
Object key, Object value) and getAttibute ( Object
key, Object value). This container may use internally
a Hashtable to store object, and explose only the
getAttribute and setAttribute methods for clarity. Any
way, this is a problem of implementation. Let's call
this class CustomSession.
Now, a textual activity diagram:
1 user accesses the main page, you start a new
HttpSession; In the HttpSession object, store the
ConnectionTable object.
2. the user enters the userID and pwd and adatabase
name, and a new window is opened. Let's supose the
data entered is valid.
3. when you process the login data, you create a new
CustomSession object. you put in it whatever you would
put in your HttpSession. You generate a unique
identifier using System.CurrentTimeMillis(). Put the
CustomSession object in the ConnectionTable, using the
generated id as key. Send the response.
..... later on .....
100. the user asks for a particular action to be
performed - e.g. a row deletion. The page contains a
form with text field where the user introduces the
row number, a submit button and a hidden input with
the ID.
101. you process the data. Get the ID from the request
object, get the ConnectionTable from the session, get
the CustomSession using the ID as key, do whatever
your logic was doing, but obtaining the objects from
the CustomSession instead of HttpSession
NicNic,
Very slick idea. I think that it could work and it seems that there would be not security issues because the id that you would store on the client side is the Unique Identifier and not the actual Session Id. Do you forsee any security issues for this implementation?

How can I make an icon that links to a webpage that works with Mac and Windows??

Hi!
I burn CDs with my photos and send them to clients. Besides the photos folder, I would like to include a file (similar to the .webloc files on the Mac Desktop) that can be clicked and it will be linked to my website - it will open up a browser window and go to my website . Is it posssible to make one of these icons that works with both Macs and Windows machines? Thanks!

Now it works! Thanks, Denico!
The reason I saved to text: The first time I followed your instructions, it did not work. I tried to figure out what I did wrong and saw that you wrote to "save as plain text." I did not know what this means and there was no option available to save a plain text. So I looked around and saw "save as stationery" and I guessed that maybe that was what you meant. And after that, it worked! But the next thing you know, the icons started duplicating themselves.
I guess I had made a different mistake in the beginning and I fixed it without knowing what it is.
Thanks for clearing that up.
But just one question. WHY does saving as "stationery" make an icon duplicate itself?

Is Verizon going to acknowlege the problems with FIOS and Windows Vista

For months now, I have been reading the numerous problems Fios internet customers are having with Fios internet/Actiontech Router and Windows Vista and there has been no acknowledgement by Verizon of this current major issue.
I have also experienced the exact same issue for months now since I switched to Verizon FIOS internet. Previously I had Comcast HSI using my Windows Vista laptop. I had their service for over a year and I NEVER has a problem with the Windows Vista globe icon disappearing and loosing internet connection. The Globe always stayed on and never went away and I never lost connection when I had Comcast
I had Verizon FIOS installed last September with my Windows Vista computer and my wireless internet connection started to drop from day 1 and it has been a daily occurrence for over 5 months now. It has gotten so bad, I have had to hardwire my laptop to to be able to use the internet uninterrupted.
This is what daily scenario is:
When I turn on my laptop(with Windows Vista, I can initially get full internet access(with the globe on and it says "Local and internet). After about 10 minutes or less, the globe switches to "local only" and I can still get internet access. After another 5 or so minutes, a large X covers the globe and I lose internet connection entirely. The actiontech router wireless signal is no longer listed as one of the wireless networks. The only way for me to regain internet access is either to restart my laptop or reboot the actiontech router.
Numeorus posts here, over by DSL forums(Broadband Reports),Microsoft's website and a few othere websites detail this issue.
I am extremely shocked and surprised that Verizon has not tried to fix this issue by working with both the makers of the Actiontech Router as well as Microsoft to find out what the problem is and how to fix it.
I would just like to reiterate I strongly believe this is primarily a FIOS internet issue since I previously had Comcast HSI for over a year with the same Windows Vista laptop and I NEVER had that problem. Also, I can connect to my neighbors wireless connection(she uses Comcast HSI) and when I do, the globe stay on all the time on my computer and the internet does not lose connection.
I know that there are a couple of Verizon employees here. Please tell the higher ups who handle FIOS internet that this is a major issue that needs to be resolved as soon as possible.
P.S: Please don't tell me to go by my own router because then, I will have to deal with the issues of setting it up to work with Fios TV and the related VOD, widgets, remote DVR compatability issues to deal with. I don't think I can deal with the additional headaches.

FIOS is short for fiber optics. fiber optics is different technology than DSL.
With that said, if you search the Microsoft databases for vista issues with fiber optics, (CURRENTLY THERE IS ONLY ONE PROVIDER OF FIBER TO THE HOUSE, that being Verizon, so yes you can also search Vista issues with verizon and\or fios) and you will find that Microsoft already acknowledges this issue with their software. AND they offer you a fix.
cjacobs001

IPhone 5 iOS 6.1.4 and Windows 7 x64 USB Driver Issues

Been pulling my hair out with this one for the last week or so and haven't had any luck finding anything on the forums or the web regarding a solution short of a full reinstall of Windows 7 which I am not prepared to do at this time; so hoping someone here can shine some light on this for me
I have a iPhone 5 that is updated to iOS 6.1.4 and a recently built Windows 7 64-bit machine. All of my other USB devices function fine (keyboard, mouse, Xbox 360 wireless receiver for Windows, and a Seagate 2TB external USB drive). I've downloaded the most recent version of iTunes, installed successfully and then attempt to plug in my phone to sync. I get the standard Windows *ding* that I've attached a device and 1 of 2 things happens (I haven't been able to determine what causes one reaction to happen versus the other): Windows will successfully install the 'Apple USB Mobile Device Driver' successfully and it will appear under my USB devices in Device Manager. However - iTunes will not recognize the phone and I cannot see it in Windows either. In the 'Devices and Printers' snap-in my iPhone will appear under 'Unspecified Devices' as the 'Apple USB Mobile Device'. The iTunes diagnostics fail to find a connected device so the tests fail. As soon as I unplug the device, the strangest thing happens: Windows will start trying to install a device driver and after a few seconds it will fail stating that the "MTP Device Driver" installation failed because the device was unplugged. iTunes also thrown an error "iTunes cannot connect to this iPhone" throwing error code 0XE8000065 (I've also seen error code 0XE8000085 as well)
After some finagling, I've managed to get Windows to recognize the device under 'Portable Devices' in Device Manager as an "MTP USB Device" using the generic driver. At this point, I've tried updating the driver and manually specifying the Apple USB driver located in the C:\Program Files(x86)\Common Files\Apple\Mobile Device Drivers which updates successfully but then changes the device to "Apple USB Mobile Device" and moves it under the USB Devices in Device Manager; and Windows nor iTunes can see it even still.
I've tried removing iTunes several times and ensuring that all remnants of the installation are gone (registry and folders on the installation drive) and have disconnected all my USB devices short of the keyboard and mouse and still I get the same results. At this point, I'm afraid that a re-install of Windows is going to be the solution; but it's a drastic one (I have a SSD drive where Windows is installed along with all of my games for faster load times/better performance and do not want to have to redownload\reinstall all of them) and I'm not prepared to undertake it at this time, which is why I'm posting here
I've used a utility called USBDeview that sees my phone is connected - so I know from a functional standpoint that my USB ports are good and working. I also know the cable is good too - my daughter's PC (Windows 7 32-bit with NO iTunes) immediately sees the device when I plug it in, installs the drivers, recognizes it as an iPhone and I can then see/browse it in Windows Explorer like I would normally expect. My work PC (Windows 7 64bit, NO iTunes) sees the device just fine as well. I would immensely appreciate anyone that has seen this issue or has any additional solutions I can try.
It's also worth mentioning that I've never used Kapersky antivirus so the UPPERFILTERS value in the registry that I've seen as a solution on some forums is not present on my machine. I'm using Microsoft Security Essentials as my antivirus (no flaming please lol - it meets my needs and is extremely lightweight, which is why I'm using it on a gaming rig) and it's not indicating any issues. I've also tried running iTunes as an administrator (even though my account is a local admin on the machine) and that does not have any effect either.
If there is anything I left out, please let me know; and I thank you in advance!

AphexTwin wrote:
- no Apple input?
Of course not. Didn't you bother to read the TOU of this forum? This is a USER TO USER technical support forum. Apple doesn't post here.

IPod Nano: Error Message "The USB device has malfunctioned and Windows does not recognise it"

Hi everyone, I just received 2 brand new iPod Nanos for my kids for Christmas, thought I'd be smart and sync them both now before wrapping them so I don't have to be messing around with them on the day. One synced without a problem, then using the same cable, same computer, same USB port, the 2nd one came up with "The USB device has malfunctioned and Windows does not recognise it" I've tried restarting my computer, unplugging and reinserting the USB. Is there anthing else I can try before returning it? Thanking you for any help.

I have solved my problem, I ended up ringing Apple and got an awesome lady who told me to reset it by pressing the sleep button and menu button together for about 10 seconds and once it actually turned on for the first time the computer then recognised it, so it's all good, :-) Thank you lovely lady!

TouchSmart 3.0 + and WIndows 7

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