Touchsmart 300-1020 video display degrading

About a week ago the color or resolution  (I'm not sure what the problem is, exactly) began to degrade.  I can still read text, but the colors don't blend.  It looks like a paint-by numbers painting, highly posterized.  Some experimentation with the settings told me nothing.  Can I even get a new video card for this thing?  Or is it the screen?  Can a simple driver download fix it?  I doubt that, since I never changed the driver and the device manager says my vc is working normally. Anyway, thanks in advance for any help you can give.  I really love this computer- three years is a long time to hang on to the same pc!

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your post on how your desktop computer screen's resolution is beginning to degrade, and I would be happy to assist you in this matter! To correct this issue, I suggest reinstalling all of the original software and hardware drivers that originally came with your computer. This can be done by following the steps in this document on Using Recovery Manager to Restore Software and Drivers (Windows 8). To update the newly installed software, please follow this resource onUsing HP Support Assistant (Windows 8). If the monitor is still too bright, I recommend returning your system back to a previous restore point. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 8).
Should the problem continue, I suggest performing a backup and recovery of your operating system. This can be done by following the steps in this resource on Backing Up Your Files (Windows 8), as well as Performing an HP system recovery (Windows 8). This should return your system back to factory defaults.
If the issue continues, please contact our technical support for further assistance in this matter by clicking the link below to get the support number for your region.
www.hp.com/contacthp/
I hope this helps!
Regards

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    *Although I am an HP employee, I am speaking for myself and not for HP.
    ****Click the White Kudos star to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
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    Howdy All!
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    This question was solved.
    View Solution.

    -TeddyBear- wrote:
    Howdy All!
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    Hi Guys,
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    {---------- Please click the "Thumbs Up" to say thanks for helping.
    Please click "Accept As Solution" if my help has solved your problem. ----------}
    This is a user supported forum. I am a volunteer and I do not work for HP.

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • I need help touchsmart 310-1020

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    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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