TouchSmart 310 1020 touchscreen issues

My TouchSmart 310 1020 has touchscreen issues. Only part of the screen will work, the rest of the screen doesn't recognize touch commands. Specifically, the only part of the screen that will work for touch is the bottom left quarter, the rest of the screen doesn't work. I tried to clean it, I also ran the calibration utility to no avail. With the calibration utility, when the target would move out of the useable area I was unable to touch the targets. I also reset the calibration settings to no avail.
Do touchscreens partially stop working? Should I replace the screen or is there a simpler solition?

I have an HP TouchSmart 320-1030 that I upgraded from Windows 7 to Windows 8. I have had similar issues at various times.
1. Believe it or not, some of the calibration issues I experienced in the past were actually caused by Microsoft's calibration tool! Undoing the calibration helped. To do that:
Move the mouse pointer to the lower left corner of the screen, right-click, and select Control Panel from the menu.
Click Hardware and Sound.
Click Tablet PC Settings.
On the Display tab of Tablet PC Settings, click Reset (if the Reset button is grayed-out, that means there is no data to undo.)
When prompted, click Yes to allow Microsoft's Digitizer Calibration Tool to make changes to your computer.
2. To get my touch screen to work after upgrading to Windows 8, I had to disable my graphics card.
You will find the instructions on how to do that in this HP support document (the fourth set of instructions under Touch screen doesn't work after upgrading to Windows 8):
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03488148#N690
I hope this helps.
~Lil.Liebe
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I need help touchsmart 310-1020

Hello. My touchsmart 310-1020 does not start. When you push the start button ,the button starts a blue light and make a noise like is starting buts does not start. I have a black screen. Thanks

Hello BelindaFF,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your desktop does not power on with a blank screen, and I would be happy to guide you towards a resolution!
Since the computer does indicate with a blue light a power up sequence, I recommend following this document on when the Screen is Blank after Starting the Computer. This should help restore the display on your desktop. If the issue persists, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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Use laptop as second monitor for hp touchsmart 310-1020

Product name: HP TouchSmart 310-1020 PC.
OS: Windows 7 Home Premium
Can I use my laptop as a second monitor for my HP? It doesn't have an hdmi port, so is there any software or converters someone suggests?

Sorry to say, but it won't be possible - any video ports on your notebook will be output only.
Actually that's not what the OP asked, and it's incorrect since you're not answering the question he asked. There are software packages out there that will let the OP do what they want between multiple PCs. Multiplicity by Stardock is a quick example http://www.stardock.com/products/multiplicity/ and it's only $30

Can I use a 2nd monitor with my HP TouchSmart 310-1020?

can I use a 2nd monitor with my HP TouchSmart 310-1020?

http://h30434.www3.hp.com/t5/TouchSmart-PC/how-to-hook-up-a-second-monitor-on-an-hp-touchsmart-compu...
Kate has some great information in answer to this question.
Take a look.
GeorgeFN
GeorgeFN
I work on behalf of HP.

Mystery port or thing on back of Touchsmart 310-1020?

Okay, this is probably a dumb question, but what is the port or thing on the back of my Touchsmart 310-1020, located just above the Ethernet port? It is not shown in any of the documentation. It looks like a black plastic screw, but it has a logo next to it with a couple of arrows and what appear to be three discs (like CDs). Is this a port or just an access screw?

Sounds like it might be the screw that lets you access the hard-drive that's inside the computer. As far as I've seen on various electronic equipment, screws that have arrows pointing to them usually indicate that by loosening those screws, you can get access to user-serviceable parts inside the enclosure.
This manual describes how to get to the hard drive: http://h10032.www1.hp.com/ctg/Manual/c02525253.pdf and it includes pictures of a screw located above the ethernet port.
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Touchsmart 310-1020 screen flicker

My computer screen is flickering. I can see whats on it and everything works but it just looks like a strobe light is on my screen. I've tried updating/reinstalling drivers. Also the only option for refresh rate is 60 htz, so I can't change it. Any help would be great.

IwannaPunchMyPC,
With that being said it is a hardware issue, especially if it’s flickering on the setup screen. It could possibly be the screen or perhaps the inverter.
Do you know if you still covered under warranty? If you are not sure have a look at this link to confirm.
Please respond back at your earliest convenience.
Thanks
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TOUCHSMART 310-1210la Hardware issues

Hello, the disc reader has stopped working, this happened a few weeks ago. My computer doesn't read discs any more, even though you can hear the lector moving inside and trying to read the rolling disc.

Hello maurilion:
It is called optical drive. You can order it from HP parts store. Yours is very easy to replace. Please goto your computers web page . In search box on HP page Type in Replacing Optical Drive. Then goto parts and order it. Check your warranty see if you still have time remaining if so contact HP Derect Support they will write up an job oder and send you one by Fed Ex.

Don't know power on password for hp touchsmart 520-1020 windows 7 64 bit

My touchsmart 520-1020 was powered off and when it came back on it was asking for a power on password. Can anyone help me with this? Please? when i enter a random password three times it doesn't give me a code. it shows a key each time i press enter after entering a password and after the third time it has an asterik. and then no more options. the date is shown at the bottom right hand corner.

Hello cmeryers76:
Your password should be the same one you use to log into windows. Why you are seeing a date is be yound me. This seems more like a bad virus or malware. If your sign in password still fails. Unplug the computer while this screen is still being displayed. This is what we call fource restart. Ounce the computer is completely off plug it back in and turn on your computer you should start up in safe mode screen option use arrow keys select safe mode with net working. Close out help and support window. Locate the the recovery manger and Click yes in prompt window if displays then select Microsoft System Restore in next two screens click on next You well eventually end up with dates listed choose a date before this event occurred then click next follow all command promts. Ounce recovery point has been completed run your antivirus software. Then do a PC Tune Up. Go to your control pannel and open up Performance Information and Tools select Adjust power settings on the right hand side. Then select Choose when to off the display. Next window switch all boxes to never. You will never have to worry about this ever again. On top of that the issues you face trying to wake up the computer from sleep mode.
If the same screen displays on start up by a chance then unplug the computer hold down power button for five secounds then plug it back in turn on computer tap f-8 key follow above recovery steps. If this fails to open in safe mode. Then full recovery is only option requires recover discs. Power off the computer turn it on and tap f-10 key and insert disc one of recovery disc follow all command prompts. Ouce fullrecover is completed follow the above dirrections for the display settings above switch all thee settings to never. frrw

HP Touchsmart 310-1125Y - Missing USB Receiver, how can you get a replacement?

I purchased an HP Touchsmart 310-1125Y all-in-one computer and the USB Receiver is missing. Does HP sell replacement receivers? I tried searching but just found the part number of the mouse. The mouse's part number is 603289-001 and the keyboard is KG-0981.
The mouse/keyboard are fine, just no USB receiver. Anyone have any luck with "generic" receivers if such a thing exist?

Here are the specs for your HP TouchSmart 310-1125y Desktop Computer. According to the specs, this model was introduced for sale around two years ago. The specs also indicate that the USB mouse/keyboard wireless set use a 2.4GHz frequency. Have you checked on the bottom of the mouse??? Many mice have a little "pocket" to store the USB dongle. If the USB dongle is truly missing, HP's Part Surfer lists the mouse as "Part# 588485-001 - HP Mouse - Wireless, Optical (includes USB Receiver & Mouse)".
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No Video on Touchsmart 310-1205la

I have no video on this Touchsmart 310-1205la. It turns on and blue light on switch remains constant with no flashes. I changed the Procesor and Memory and still no video. I flashed the Bios on the board by placing the Jumper on 7 and 8 then back to 1 and 2 and still no video. In the past any of these would have restored the video so what else could it be wrong with this video on this PC.

Hi LightningMike,
I understand you have no video on your Touchsmart 310-1205la. Can you play a DVD movie? Is it a link to a video that is not playing? Can you see YouTube videos? Here is a document on resolving DVD and Blu-ray movie problems.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01897830&lc=en&product=5095623
I would be happy to assist further, if needed. Please let me know what is your current operating system?
Hope this helps.
Thanks.
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Touchsmart 310-1110uk - BSoD caused by ntoskrnl.exe

I have had seemingly random Blue Screens of Death when shutting down on my HP Touchsmart 310-1110uk over the last few months. Sometimes when shutting down, the "Shutting down..." message is displayed for a long time and then the BSoD appears. This only happens occasionally and most of the time it shuts down fine. The blue screen only ever appears when shutting down.
It seemed to happen when Connectify was running but after looking into Connectify BSoD problems it seems that this bug was fixed after version 3, and I am running 3.3.0.23104 Pro. Therefore I don't think Connectify is the problem.
I have uploaded the a .zip of the dump files from "C:\Windows\Minidumps" to Dropbox here:
http://dl.dropbox.com/u/9154836/Minidump.zip
I have also downloaded BlueScreenView to try and analyse the error logs. Most of the crashes seem to be the same with the following:
Bug Check String: DRIVER_POWER_STATE_FAILURE
Bug Check Code: 0x0000009f
Caused By Driver: ntoskrnl.exe
Caused By Address: [mostly "ntoskrnl.exe+7cd40" or "ntoskrnl.exe+7cc40"]
I have uploaded the full HTML BlueScreenView report here:
http://dl.dropbox.com/u/9154836/report.html
I haven't installed many programs which might have caused the problem. This has been happening since November 2011 and the only thing I installed around then was Connectify.
From what I can tell it seems to be a driver issue, but because this only happens occasionally (at seemingly random times when shutting down) it's almost impossible to troubleshoot by disabling individual drivers (i.e. trial and error).
I would appreciate some help on this, if you could provide some guidance on fixing this or ask for more specific information.

I have had seemingly random Blue Screens of Death when shutting down on my HP Touchsmart 310-1110uk over the last few months. Sometimes when shutting down, the "Shutting down..." message is displayed for a long time and then the BSoD appears. This only happens occasionally and most of the time it shuts down fine. The blue screen only ever appears when shutting down.
It seemed to happen when Connectify was running but after looking into Connectify BSoD problems it seems that this bug was fixed after version 3, and I am running 3.3.0.23104 Pro. Therefore I don't think Connectify is the problem.
I have uploaded the a .zip of the dump files from "C:\Windows\Minidumps" to Dropbox here:
http://dl.dropbox.com/u/9154836/Minidump.zip
I have also downloaded BlueScreenView to try and analyse the error logs. Most of the crashes seem to be the same with the following:
Bug Check String: DRIVER_POWER_STATE_FAILURE
Bug Check Code: 0x0000009f
Caused By Driver: ntoskrnl.exe
Caused By Address: [mostly "ntoskrnl.exe+7cd40" or "ntoskrnl.exe+7cc40"]
I have uploaded the full HTML BlueScreenView report here:
http://dl.dropbox.com/u/9154836/report.html
I haven't installed many programs which might have caused the problem. This has been happening since November 2011 and the only thing I installed around then was Connectify.
From what I can tell it seems to be a driver issue, but because this only happens occasionally (at seemingly random times when shutting down) it's almost impossible to troubleshoot by disabling individual drivers (i.e. trial and error).
I would appreciate some help on this, if you could provide some guidance on fixing this or ask for more specific information.

Power button touchsmart 310 Hp is broken

I have touchsmart 310 Hp and power button is broken and i dont power on this computer please help me where i can buy power button ? i need board power button information: danz2pi16d0 REV: D

Hello cherylj, I seen your post on you having an issue with turning the power on your TouchSmart from the power button, however will work by the remote control. Could you please respond with your product number and operating system so I can better assist you?
Finding your product number
Which Windows OS you have
Thank you,
R a i n b o w 7000I work on behalf of HP
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Touchsmart 310 temporary lockups

I have a Touchsmart 310 1010 that continually locks the keyboard and mouse for a few seconds at a time. I have switched off the touchscreen and changed the display resolution etc but it continues to freeze for a few seconds at a time while using word, excel, quickbooks and many other programs.
I have tried Bios upgrades but nothing seems to work.

Hello,
You are using the wireless mouse and keyboard from HP right?
Do you have more USB devices connected to the unit? If yes, remove them and leave only the USB receiver.
Does this problem happens if you connect the USB receiver to any of the other USB port? Can you please try this?
What BIOS upgrade have you installed? What is the version you have?
Do you have your windows fully updated? BTW, when exactly did this problem started to occur and when was the last time you have formatted your machine?
Thanks,
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Touchsmart 520-1020

I had an earlier version of a Touchsmart desktop that allowed me to highlight and then drag down on the screen. I made the settings on the old Touchsmart and the Touchsmart 520-1020 match, but I still cannot seem to get that setting to work. Does anyone know how to get this option to work as I use it constantly.

Hello @LoosDig,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having issues selecting mutiple items using the touch feature on your HP Touchsmart 520-1020 All-In-One Desktop PC. The ability to select by dragging down on the screen should be simply a matter of literally dragging down on the screen. If this is not working I would recommend you ensure that you have ALL the Windows Updates installed as well as ALL the HP Updates on your computer. You may also wish to ensure that you have the proper graphics drivers installed. You can do this by selecting your operating system from the drop-down box on the HP TouchSmart 520-1020 Desktop PC Drivers page and clicking NEXT. You can then scroll down to your drivers and ensure that the proper and most up to date drivers are installed.
If you do this and you are still not able to select by dragging down. Try holding down CTRL on your keyboard or click on the virtual keyboard in the bottom right and then dragging down to select multiple items.
Please feel free to re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
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Touchsmart 310-1025A Error 0xe0ef0003

I have a Touchsmart 310-1025A coming up with an Error 0xe0ef0003 when attempting to load HP supplied QR disks
Ran a Harddrive and MEM test and they pass, any ideas what to do next please?
thanks Lindel

The hard drive failure message "hard disk failure is imminent" indicates that the hard drive has failed or is about to fail. You will need to replace the hard drive with a like capacity hard drive to solve this issue.
You may need to use the HP Recovery Media, you created when you first setup your computer, to return the computer to a factory like state. If you didn't create your HP Recovery Media, please contact official HP Customer Support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer. Software may not be covered by the warranty and there may be a charge for the HP Recovery Media.
If you have any further questions, please don't hesitate to ask.
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{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
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TouchSmart 310 1020 touchscreen issues

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