Touchsmart 610 beats audio on Windows 8.1

Hello,
I have an HP TouchSmart 610 PC with Beats Audio. After upgrading to Windows 8.1 from Windows 8, the Beats Audio button triggers the logo on the screen, but the sound does not change. Is there an updated driver that is needed?
Thanks,
Wes

Hello WesGipe,
I have read your post on how your Beats Audio button does not change the sound on your computer, and I would be happy to guide you towards a resolution! To begin, I will need to ask you a few questions:
What is the Product and Model Number of your desktop computer?
Has your computer completed all of its important Windows Updates?
Is this an on-going, or recent issue?
In the meantime, I recommend following this document on Testing for Hardware Failures (Windows 8). This should help determine if there is a hardware issue or not. In addition, I also suggest ensuring your drivers are all up to date by following this document on Download or Update Software and Drivers for HP Computers.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
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Similar Messages

Is my touchsmart 610-1270uk compatable with windows 8

is my touchsmart 610-1270uk compatable with windows 8

Here are the specs for your HP TouchSmart 610-1270uk Desktop Computer. Here is the HP Software & Driver Downloads page for your computer. HP lists Windows 8 drivers for your computer. Windows is compatible with your computer but as always, some features of the OS or the computer may not work.
Frank
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Problem Disabling Beats Audio w/ Windows 10

Hi - I have problem with Beats Audio Control Panel after upgrade windows 8 .1 to windows 10. I updated the audio drivers which didn't solve the problem.
Product Name: Hp Pavilion dv7-7051swProduct Number: B6G49EA#AKD Driver Versions:IDT High Definition Audio CODEC - 6.10.6491.0
Intel(R) Display Audio Driver - 6.16.0.3154NVIDIA Virtual Audio Driver - 1.2.30.0 I tried also reinstall this driver but it didn't help.
It's propapbly the same issue as here:http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Problem-Disabling-Beats-Audio-w-Windows-8-1/m-p/3208867#M43609 Thanks for any help.DMaster

Hey, I had the same problem as you and solved it. Product Name: HP ENVY 15 Notebook PC
Product Number: J0C48EA#AB9
OS: Windows 10 Home 64-bit While using Windows 8.1, what I did to disable the Beats Audio Control Panel was to update the driver to the generic High Definition Audio, as this guy shows:
https://goo.gl/0XN7Nl When I upgraded from Windows 8.1 to Windows 10, the new OS started using the IDT driver, enabling the Beats Audio Control Panel.
I've tried to do the same under Windows 10 but there was Generic Audio Driver a.k.a. High Definition Audio Driver available. This is what I did:
1. Download, install the High Definition Audio Tool from Microsoft Hardware Dev Center, and restart your PC. This is the generic audio driver that was missing:
http://download.microsoft.com/download/4/8/D/48D7ED36-832B-41D7-AE0A-04AD7D8CA837/HdauSetup_x64.msi
https://msdn.microsoft.com/en-us/library/windows/hardware/Dn613936(v=VS.85).aspx 2. Open Device Manager -> Sound, video and game controllers
3. Righ Click Menu over IDT High Definition Audio CODEC and select Update Driver Software
4. Choose Browse my computer for driver software
5. Choose Let me pick from a list of device drivers on my computer
6. Choose High Definition Audio Device
7. Select Yes in the Update Driver Warning 8. The High Definition Audio Codec is installed and the Beats Audio Control Panel disabled Now I can hear all my music again without the awful Beats Audio effects and volume variations that are a nag.
Hope this helps you out. Thank you. hitek81

Where can I download HP Recovery Manager for my TouchSmart 610--1150xt running WIndows 7 x64?

Many users would prefer a clean install of Windows with the option to install only those applications that they personally find useful. Currently, if performing a clean install of Windows -- even if creating recovery disks and maintaining the HP recovery partition -- it is not possible to access the Recovery Manager with the option to re-install only the drivers and any useful preinstalled software. The only options under these circumstances is to perform a system restore back to the factory state thus removing an separate clean installation of the operating system or reinstalling the limited number of drivers and applications available for the TouchSmart from HP Support.
If it were possible to reinstall the HP Recovery Manager software, it should also be possible to selectively re-install needed drivers and applications from the recovery partition using the "Software Program Reinstallation" and "Hardware Driver Reinstallation" options. These options are not available from the boot menu or reinstall disks.
I have found downloads for the Recovery Manager software specific for Windows Vista and for certain specific HP laptops running WIndows 7, but I have been unable to locate a similar download for the TouchSmart 610 AIO. Has anyone located a download of the HP Recovery Manager software applicable for the TouchSmart 610?

This procedure uses the original factory installed HP OEM Windows product key and HP OEM certificate and requires the HP BIOS to have SLP/SLIC v2.1. This procedure will install a completely clean Windows 7 installation and may require the installation of HP drivers. Some HP drivers and/or HP software needed by your computer may not install because the OS is no longer branded as "HP". Please create your personal HP Recovery Disc set before continuing with these instructions. Back-up all of your personal data and files before proceeding with this process.
1) Download and unzip ABR Beta for Windows 7. Here is the main page to ABR for Windows Vista. Please follow the "How to use it" section for information and instructions on how to use it. These steps apply to Windows 7 as well. Perform the "activation backup" on your original hard drive with the factory HP OEM Windows installation, saving the backup files in several locations (USB stick, SD card, external drive, etc.).
2) Download your version (the version that was preinstalled on your HP computer) of Windows 7 from Official Windows 7 SP1 ISO from Digital River. Using the built-in Windows 7 CD/DVD burning software, burn the downloaded Windows 7 ISO image to a DVD.
3) Install Windows 7 from your new "Windows 7 disc" to your SSD, following all prompts as needed. Don't enter a Windows product key and don't allow Windows to try to auto-activate. After the Windows installation is complete, run ABR "activation restore" to "install" the previously backed up product key and certificate. Verify that Windows is activated, if not activated... repeat "activation restore" until Windows 7 is activated.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I, personally, have used the above procedure with great success on many HP desktops and laptops. I can't comment on how well it works with HP TouchSmart computers as I haven't had one to experiment on until recently.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Frank
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Pavilion d6 with Beats Audio and Windows 7: the Sound Stops When Headphones are Removed

The sound works fine, then I put in headphones and usually the sound plays fine, though sometimes it stops working after making a repeating sound for a second. When I remove the headphones the sound will not come out of the speakers and if I plus the headphones back in no sound comes out. The only way I can get the sound to work again is to restart my computer.
If I run the sound troubleshooter it doesnt detect a problem. I tried the fix in this thread http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Beats-audio-pavilion-dv6-No-sound/td-p/2169..., but that didn't work. I would really appreciate a solution, thanks a ton!

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When done, shut down the notebook by holding down the left Shift key as you click on Shutdown to temporarily prevent a hybrid boot.
Unplug the AC Adapter and then remove the battery. Hold down the Power button for 20 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers/HP' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

Problem Disabling Beats Audio w/ Windows 8.1

Hey guys thanks for having this support form thing, I come on here all the time to get my issues fixed so I don't have to bother you guys on the phone. However, I have one problem I cannot seem to find on the forums.
I have a HP Envy dv6 laptop with Beats Audio that I got last summer, and, unfortunately, I'm not too much of a fan of the Beats mixing. With Windows 8.0, when I go into the Audio Control Panel for Beats Audio, I would go to the Listening Experience tab and uncheck "Beats Audio". The little sliders would go gray and my bass in the Sound Control Panel would be set down to -12 as per usual. I would bring that back up to +4 and still had very nice sound quality. However, I updated to the new Windows 8.1 and noticed my audio didn't sound like it did before. I checked my Sound Control Panel and, finding that was not the problem, checked on my Beats Audio Control Panel to find "Beats Audio" on the LIstening Experience tab was rechecked. So I unchecked it, expecting the tabs to gray out again. They didn't. I played with the still white sliders and found they were still affecting my audio experience, even with "Beats Audio" unchecked.
I've tried uninstalling and reinstalling the IDT High Definition Audio CODEC and even tried using the one found in another forum thread (http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Windows-8-1-Beats-audio/td-p/3025971/highli... bottom post from VJ_R) but to no avail. Is there a way this can be fixed?
Thanks for any help in advance!
JC

Hi JCViscera. Your product has a specific Window 8.1 download available for your IDT driver. Can you try to install this one (if you haven't already) to see if this fixes the issue?
IDT High-Definition (HD) Audio Driver
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-112678-1&cc=us&dlc=en&lc=en...
TwoPointOh
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Beats audio on windows 8.1

Hello sir,
I'm Charan from Hyderabad.
I recently purchased a HP Pavilion 15-P001TX notebook pc around a month ago..
It came with beats audio.. but, after about 10 days of purchase, i've downloaded and installed "realtek HD audio" from the internet..
Few days back one of my friends advised me to uninstall it as beats gives the highest quality sound.. I did so..
After that i observed that my lap is giving significantly low sound with poor quality.. i then searched for my beats software in my start menu thinking to set volumes up in that..
But i couldn't find it anymore.. Nothing with the word 'beats" in my lap
Please tell me how can i get it back.
thanks in advance!
Product Details:
HP Pavilion 15-p001tx Notebook PC
Serial Number: [Edited for Personal Information]
Product Number: G8D90PA
This question was solved.
View Solution.

Hi,
Download and reinstall the audio driver on the following link - this will also reinstall the Beats Audio interface.
http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66107.exe
When the installation has completed, restart the notebook.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Beats audio and Windows 8

Product Name: HP P6-2133W
Product Number: QW728AA#ABA
My Question is if i choose when Windows 8 (RTM) is Released on October 26th, and i pay for $14.99 Windows 8 Pro 64bit upgrade, if i choose to do a clean install on this HP PC, would i lose my Beats Audio sound on here? Antivirus i plan on using i think built in Windows Defender in WIndows 8 as well.
Just finding out ahead of time so i can plan the apporiate time, and have everything i need to have a successful upgrade to WIndows 8 Pro 64bit

No problem. Also, when did you purchase your PC? If it was on or after Aug 17, you also qualify for a $15 dollar refund from HP after you upgrade to Win8.
Details: https://h41201.www4.hp.com/AdLanding/us/en/7305/
I am an HP employee.
"I'm looking for a laptop that looks like it's wrapped in super-rich, smoothed out tangerine peels." -TheMusicMaker

KILL Beats Audio in Windows 10

Not sure if I have 32 or 64-bit, but I just upgraded to Windows 10. I don't remember how I was able to kill the awful, horrible Beats Audio junk in Windows 8.1, but I had killed it succesfully before. Now it is back, and sounding horrible. PLEASE help me get rid of it! I have read other forum posts from the past talking about unchecking things, but I cannot see anything to uncheck having anything to do with IDT or whatever they were talking about. I just want to go back to nice, generic, unadulterated audio. HELP!!!

ok so i found the actual software on the control panel. the driver needs to be updated it so i can open with the beats button again. but here is the steps to open manually on windows 8.
1. Go to control panel (hold Windows button + E so you can open computer folder and then hover the mouse over the computer tap and you will see open control panel on the right)
2. then click on hardware and sounds
3. beats audio control panel should be the last one on the list
this should work on every windows 8
and you will need the lates IDT Sound driver for you computer for you to get that you will need to go here.
if you cant find it in the first link go here. in this website there is a complete log of update for your computer adn with the lates realeses

HP Pavilion 15-p117na Beats audio not working

Hi,
Beats Audio will not work on my new HP Laptop. The beats audio setting in control panel is just not functioning.
I have download IDT high definition Audio drivers sp63932.exe & sp63555.exe from hp support site but neither works.
Laptop- HP Pavilion 15-p117na TouchSmart Laptop (Energy Star).
Operating system - Windows 8.1 (64-bit).
Any idea how to fix this?
Regards
This question was solved.
View Solution.

Hi @M-G-R
Welcome to the HP Forums!
It is a superb place to find answers and suggestions!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you are having an issue with your Beats Audio on your new computer.
Here is a link to the 15-p117na Software & Drivers. I noticed the recommended audio driver for your notebook is
sp69618.exe . Please delete or remove the version you have updated to and install the recommended driver.
When you installed non recommended drivers as they have not been tested on your system the outcome is unknown. They may or may not work correctly.
Here is a link to Beats Audio Console (Windows 8) that will guide you.
Have you done all your Windows updates?
Have you ran the HP Support Assistant to obtain any HP updates.
If you should still have an issue with your new HP notebook please contact HP technical support for assistance.
They can remotely access your system to help overcome difficulties more easily.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Pavilion HPE with beats audio

HP Pavilion HPE
Beats Audio System
Windows 7 Ultimate
12Gb Mem
i7x8 processor
Two questions:
what makes this machine "beats audio"? I just have regular speakers hooked up? (I didn't buy this computer for me.)
Secondly - the original hard drive was replaced due to failure and a temporary drive installed. what is a recommended setup with one regular drive but fast (1Tb is plenty of room).
Thanks.

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the side, back, or bottom of your computer.
Beats Audio is nothing more than Beats tailored hardware paired with Beats Audio software.
The recommended setup is what was original installed in the computer and the use of your HP Recovery Discs to return hcomputer to a factory like state.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
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HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Beats Audio

Beats Audio worked great when I was using Windows 8.1 then upgraded to Windows 10 and now I no longer have or cannot open Beats Audio! Can anyone please help, I am a novice when it comes to computers or operating systems so please explain any help or solutions ib a way a novice can understand.Thank you!

Hi @Raymond69 ,
Welcome to the HP Forums!
It is a great place to find answers and tips!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you are unable to adjust the bass on your notebook. Here is a link to Using Beats Audio Software (Windows 7) that should assist you.
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Beats audio settings

1. Product Name and Number
• HP Pavilion DV6 Notebook PC
2. Operating System installed (if applicable)
• Windows 7 64-bit Home Prem
I have the beats audio installed on my machine and recently messed about with the beats audio settings but I forgot what the default settings are.
Is anyone able to provide me with them? I am not talking about the Graphic Equalizer which has the default button but the Beats Audio section.

Hi ManoMatt, sorry to hear that you are having issues with you Beats Audio. Unfortunately no driver is available at this time for the Beats Audio and Windows 8.1. I suggest that you do a System Recovery back to your original operating system. Sorry for the inconvenience on this matter. Please click on the link that I have provided to get to the document on System Recovery/Backup/ Restore. http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=47682&tmp_task=solveCategory&cc=us&d...
Thanks for your time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Touchsmart 610 no longer has Beats, Brightness Control with Win8 Upgrade

Hello,
When upgrading to Windows 8/8.1 I lost all Beats audio functionality and brightness can no longer be adjusted (there is a brightness slider but it does nothing).
Main Issues Noticed:
-When putting the computer to sleep or shutting down the audio makes a loud "pop" noise even when speakers are muted.
-Beats is gone, can't find any drivers to restore it.
-Brightness cannot be adjusted via brightness control on Win8 nor via system graphics properties.
-610 does not have any physical brightness buttons to adjust.
I have tried restoration to previous configurations, reintalling drivers, etc and nothing has worked so far.
Any help would be greatly appreciated.
Thanks.

Hello @EvoGuy,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your desktop computer no longer has Beats Audio or Brightness Control after upgrading to Windows 8.1, and I would be happy to assist you!
According to the available supported software for your computer, there do not appear to be any available drivers for your Windows 8.1 operating system. If you wish to utilize the features of Beats Audio and the display brightness, I suggest refreshing your system back to Windows 8.
I hope this helps!
Best Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Windows 8.1 beats audio not working

Product name: HP ENVY TouchSmart Sleekbook 4
after update windows 8.1 beats audio not working
This question was solved.
View Solution.

Download the file below and instll , Restart and give your beats a try again. If you cant find Beats go to (Control Panel) and search (Beats Audio) then right click on it and create a shortcut, you should now have a shortcut to Beats Audio on your (Desktop)...
Let me know if this helps ...
DOWNLOAD LINK
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-124012-1

Touchsmart 610 beats audio on Windows 8.1

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