TouchSmart IQ500 and Win8?

Hello.
HP TouchSmart IQ500.
System #: FK936AA-ABG
Serial #: 3CR----B32(blanked for security)
Model #: IQ518a
What is HP's position on this machine and Win8?
I have one of these machines running Win8 64-bit, but it often gives problems.
Video driver issues with the screen going blank(which I learn by reading other posts, is quite a common issue with Win8 on the TouchSmart machines), and recently, sound problems, where the sound just mutes by itself, and there is nothing you can do to make the sound work again.  Sometimes, if you wait a while it works again, but the sound can just fail half way through a movie for no apparent reason.  There is NO warning, wierd sounds or anything - it just dies and you can't get sound again from that point.  Rebooting SOMETIMES fixes the problem, but only with about a 75% success rate.  It is NOT the application causing the problem with the sound - no applicaiton that uses sound will output it - not even the Windows Sound app in Control Panel.
So, at the end of the day, can someone at HP please confirm for me if this model machine is actually compatible with Win8?
I am guessing that it is NOT supported at this stage, as I have not been able to find any Win8 specific drivers for this model machine, unless I am not looking in the right place, and that is quite possible!!!!
Thanks for any replies.
This question was solved.
View Solution.

Graeme1974,
This is a peer-to-peer user supported forum. HP maintain no official presence on this forum. Any response received by an employee is that of their own and not HPs.
THIS is HP's position on Windows 8 and any non-Windows 8 HP computer;
Not all Windows 8 features may be available on all PCs.
Your particular experience with Windows 8 will be determined by the capabilities of your PC.
HP is providing upgrade instructions and drivers will be available for most Windows 7 systems sold after 1st October 2011.
If you want to restore the original operating system after upgrading, you must create HP recovery media before you upgrade.
Please note that if you purchased your system prior to October 1, 2011, HP has not tested these PCs or developed Windows 8 upgrade instructions or drivers for them. Upgrading such systems may be difficult or impossible.
Please send KUDOs
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Similar Messages

  • How do I find and/or change the pre-set voltage selection switch in an HP TouchSmart IQ500 series

    how do I find and/or change the pre-set voltage selection switch in an HP TouchSmart IQ500 series (specifically an IQ524)
    This question was solved.
    View Solution.

    Doesn't it use an external AC Adapter? If so, all you should need to use in another country is an adpater plug to match the wall socket.
    ... an HP employee expressing his own opinion.
    Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

  • Hello, I have such problem. My TouchSmart IQ500 when turned on shows only startup screen.

    When I turn on the TouchSmart IQ500, it shows only startup screen.
    Pressing F11 (System recovery) does not affect anything.
    Pressing F10 - it writes entering setup... and nothing more happens
    Pressing F9 - also no response.
    Please tell me what can be done?

    mantasystems wrote:
    When I turn on the TouchSmart IQ500, it shows only startup screen.
    Pressing F11 (System recovery) does not affect anything.
    Pressing F10 - it writes entering setup... and nothing more happens
    Pressing F9 - also no response.
    Please tell me what can be done?
    It sounds a LOT like a dead hard drive, running diagnostics would be a good place to start.

  • My touchsmart iq500 series PC dvd drive stopped working. how do i fix it

    my touchsmart iq500 series PC dvd drive stopped working. how do i fix it

    Hi Kozi:
                Welcome to HP forum. You mean replacing this page will show you how to excess it and replace it. You still need to order a new one. Ounce you open it and remove it you will then have the part number to order a new one. I choose Touchsmart IQ503jp closeted number listed here in United States to your computers number. http://h1005.www1.hp.com/ewfrf/wc/document?docname=c01498907&cc=us&dlc=en&dlc=en&product=37718827&tm...

  • HP Touchsmart IQ500

    My HP Touchsmart IQ500 wont boot past the blue HP screen, Tried unplugging at power supply to force into safe mode, and unplugging the HD and turning on, but still same issue.  What is the procedure to flash the bios on the mother board> I see the jumpers for the flash override but they are not labeleed so im am hesitant to move nething

    Hello mgarza:
    Welecome to HP's forum. To better assist you we need to know your operating system as well. Can you please post it. Windows ? and bits ? Thank you frrw. http://h10025.www1.hp.com/ewfrf/wc/softwareCategor​y?product=3755445&lc=en&cc=uk&dlc=en&lang=en&cc=uk

  • The Command Get-ADUser -Identity username -Properties * No Longer Works Due to a Bug in PowerShell 4 and Win8-1 Pro

    The 'Command Get-ADUser -Identity <username> -Properties *' No Longer Works Due to a Bug in PowerShell 4 and Win8-1 Pro
    It produces the following error:
    Get-ADUser : One or more properties are invalid.
    Parameter name: msDS-AssignedAuthNPolicy
    At line:1 char:1
    + Get-ADUser -Identity ********** -Properties *
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : InvalidArgument: (**********:ADUser) [Get-ADUser], ArgumentException
        + FullyQualifiedErrorId : ActiveDirectoryCmdlet:System.ArgumentException,Microsoft.ActiveDirectory.Management.Commands.GetADUser
    This is already documented in these forums:
    1. http://social.technet.microsoft.com/Forums/systemcenter/en-US/1bf9568e-6adc-495d-a37c-48877f86985a/powershell-40-and-the-activedirectory-ps-module?forum=w81previtpro
    2. https://connect.microsoft.com/PowerShell/feedback/details/806452/windows-8-1-powershell-4-0-get-adcomputer-properties-bug
    Unfortunately, in typical style, Microsoft have archived number 1 without bothering to respond with advice.  Can someone in Microsoft please advise your customers here if this is being investigated and of any available workaround or fix ?
    -- huddie "If you're not seeking help or offering it, you probably shouldn't be here."

    Did you consider using one of the "workarounds" below to run an existing version of the AD Module for PowerShell under a specific PowerShell version:
    a. #require -version 3.0    (in ps1 script)
    b. powershell -version 3.0
    Thank you for sharing with us if this helps.
    Desmond, did you miss my reply below ?  I still haven't heard back from you:
    >> "Desmond,
    >> 
    >> Thanks for your quick response.
    >> 
    >> I'm running this just as a command, not in a script:
    >> 
    >> Get-ADUser -Identity <username> -Properties *
    >> 
    >> When I try to run powershell
    -version 3.0 first, then run the above command, it still fails with the same error.  When I then run Get-Host,
    the version still shows as 4.0 so maybe there's more I need to do to launch a 3.0 host.  Anyway, from what I've read it seems your command is more aimed at script compatibility.
    >> 
    >> Can you help ?"
    -- huddie "If you're not seeking help or offering it, you probably shouldn't be here."

  • Unable to sync my replacement 7th generation Ipod Nano. Previous nano had no issue. Both Win7 and Win8 Pc's fail sync. I am an admin on both machines.

    I don't know why my new 7th Generation Ipod fails sync diags on both Win7 and Win8 computers. I am an admin on both machines. The computer sees the device, but ITunes does not, but yet I can eject the ipod.

    Hello Dee Nano.
    It sounds like your iPod nano is recognized by your PCs, but it isn’t recognized by iTunes. Try the suggestions in the article linked below, they will resolve most issues like this.
    iPod: Appears in Windows but not in iTunes
    Cheers!
    -Jason

  • Acrobat XI unstable on Win7 and Win8

    Anyone else having trouble with creating/appending a webpage from browser to a PDF.
    Typical problems:
    firefox crashes during creation
    Creation popup window keeps running with no progress
    Error popups "DDE unable to communicate with Acrobat"
    In ability to capture Web pages that have JavaScript
    ( The most frequent language on the web;  Acrobat has JS built in )
    When this happens, I stop having the browser append the page,
    and instead request the page be appended from Acrobat.
    Serious Flaw:  If the page I'm viewing was arrived at by Single Sign On
    to the site, Acrobat will only collect the signon redirection page.
    That is why appending the page from a logged in browser is important.
    Most annoying:  Acrobat does not remember the name of the last PDF used.
    It always truncates the name into something unusable.
    I have to ALWAYS find the last PDF I was writing to for a new "Append" request
    Acrobat becomes non-responsive when DDE connections fail.
    It means I cannot launch Acrobat at all ... even for different pdf files.
    Solution:  Task Mugger and kill the running Acrobat processes.
    I have several Acrobat dmp files ... I opt-in to "make Acrobat better" ... is Adobe
    getting these crash failures?  Something more I have to do at my end?
    As far as I can tell by dates, the crashes had nothing to do with Task Manager kills.
    I see the same problems in both Win7 and Win8.
    Acrobat X worked much better ... but the plugin was only available for Internet Explorer,
    so I upgraded to XI.
    Super annoying:  Adobe does not appear to ever have tested appending from a
    browser to a PDF that was just created.   It always presents a corrupted filename
    for selection.
    My Solution:
    Create an entirely new directory
    Place the pdf I want to create there as the only file
    When Acrobat "forgets" the filename, it does still remember the directory
    and I don't have to search for the PDF I want to append to.
    It still is an additional keystroke to select the file ... which really slows me down.
    Please fix these things.  Or do I have to wait for XII version to get any fixes?
    I am using Acrobat XI Pro Version 11.0.06

    Perfect example of failures.  Viewing this page from firefox, "convert to PDF"
    http://forums.adobe.com/message/5140738#5140738
    It hangs and two windows are open:
    Apparently can't copy/paste images.  Here they are:
    And the firefox crash when I attempted to Append to a pdf:

  • Hooking up a touchsmart IQ500 series as a monitor

    Is it possible to hook up a TouchSmart IQ500 Series computer as a touch screen monitor for another HP Computer (Envy Phoenix 810 running Windows 365.

    Hello aefontenot,
    I understand that you are looking into using your HP TouchSmart IQ500 AiO PC as a monitor to another HP Computer. The answer is "NO" you may be able to connect a computer to it using an adapter like an HDMI to USB adapter, but I was unable to locate the functionality to allow you to switch inputs on this computer.
    I hope I answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Lynx K3011 volume and Win8 Button no function in Windows 8

    Hi, I just got my brand-new Lynx tablet and have installed all Windows 8 updates. Everything works fine, exept the "Volume" and "Win8 Home" Button are without function. Do I have to install additional drivers? In the device Manager everything looks fine. I dont think that it is a hardware issue.
    Thanks for your help!
    Patrick. 

    I recently found this information on the micorsoft troubleshooting website and thought of your post, not sure if you had found a solution but hopefully it is helpful.
    My keyboard volume controls suddenly stopped working
    If the volume controls on your keyboard stops working, check the Human Interface Device Access service on your computer to make sure it is set to Automatic.
    In the Start menu, type View local services.
    From the Search Results list, select View local services.
    In the Services dialog box, locate Human Interface Device Access. Make sure the status is set to “Started.”  If it is not started, click Start the service.
    Right-click Human Interface Device Access and select Properties.
    On the General tab, in the Startup type, select Automatic, and then click OK.
    Thank you for being a part of the Lenovo Family,
    Catie
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Donate KUDOS and Click "Accepted Solution"

  • I have a touchsmart 310 and am looking for a wall mount. What type do I need?

    I currently have a TouchSmart 310 and am looking for a wall mount.  Every site I check only seems to have the adapter for the 310, but the entire kit for the 600 and 9100 series.  I am unsure what to purchase.  Please help.

    Have you looked at the http://www.iversal.com adapter? you just use that and any standard VESA wall mount with it.

  • Just got touchsmart 610 and right out the box webcam don"t work

    just got touchsmart 610 and right out the box webcam don"t work

    mmcrae304:
                Hello welcome to the HP forum. You have two options you can contact HP Direct Support and have them fix or just take it back to the store where you bought it and exchange it for another one. It came with a one year warranty.

  • Shipping cases for TouchSmart 300 and 600

    Hi,
    I've got two TouchSmart 600s and one TouchSmart 300 that will be doing a bit of traveling across the country.
    Can anyone please recommend a good shipping case for these computers?
    Thanks!

    Hi!I'd be glad to help you out! here in south-pak(dot)com has a lot to offer! they got good quality shipping case may it be hard or foam, depends on your type. I think you need to browse their pages and get down with it real fast. I bought a shipping case there too and still using it up to this day! Very good quality, I'd say! Hope this helps.

  • PS3 and Touchsmart IQ500

    Is it possible to play my PS3 on my HP IQ500?

    Graeme1974,
    This is a peer-to-peer user supported forum. HP maintain no official presence on this forum. Any response received by an employee is that of their own and not HPs.
    THIS is HP's position on Windows 8 and any non-Windows 8 HP computer;
    Not all Windows 8 features may be available on all PCs.
    Your particular experience with Windows 8 will be determined by the capabilities of your PC.
    HP is providing upgrade instructions and drivers will be available for most Windows 7 systems sold after 1st October 2011.
    If you want to restore the original operating system after upgrading, you must create HP recovery media before you upgrade.
    Please note that if you purchased your system prior to October 1, 2011, HP has not tested these PCs or developed Windows 8 upgrade instructions or drivers for them. Upgrading such systems may be difficult or impossible.
    Please send KUDOs
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • Hi I was trying to print the other day and my HP Touchsmart IQ500 froze so I unplugged it still froz

    my computer is stuck on the log in screen, I replaced the printer cord, but it is froze.  The mouse, touchscreen or keyboard do not work

    Hello,
    Mac OS X: About the Reset Printing System feature ...
    http://support.apple.com/kb/HT1341?viewlocale=en_US
    10.5/10.6/10.7/10.8 instructions...
    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
    if you hold option and click the "-" tab it resets the printing system.
    http://www.macosxhints.com/article.php?story=20031215144430486
    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
    Resetting the printing system in Mac OS X 10.5.x+++
        1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
        2.    Choose System Preferences from the Apple menu.
        3.    Choose Print & Fax from the View menu.
        4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
   
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
    http://support.apple.com/kb/ht1341
    Reboot.

Maybe you are looking for