TouchSmart IQ506 Touchscreen Problems

Our company recently got a TouchSmart IQ506 with Windows Vista 64bit, and everything was working fine. We did a fresh reformat, got it in the network and ran all the updates and such. As you may, or may not, know, the IQ506 doesn't have a VGA port to setup a second monitor or connect to a projector, so in order to use the TouchSmart mirroring an image to the projector we purchased StarTech's USB 2.0 to VGA Display Adapter. I installed the drivers and got it working and mirroring the image properly, however, now I am having a problem with the touchscreen.
The touchscreen is responding when I touch it, but the pointer is flushed all the way to the right. The mouse follows my stylus up and down with me, but it doesn't come to the left. It is as if the screen is only reading the y-coordinates of where I am touching, and the x-coordinates are stuck all the way to the right.
The touchscreen was working perfectly fine before I installed the graphics card driver, and the software to get the VGA display adapter to work. The mouse and keyboard is working fine, everything is perfect except for this touchscreen problem. I am 99% sure it is a software issue, and I wanted to know if there is a known issue, or if anyone else has had this kind of problem. I'm assuming it is the software for the VGA display adapter, and was wondering if that is the case, what alternatives I can make so the TouchSmart can support a second display without having touchscreen, or any other, problems.
Sorry in advance if there is already a topic on this issue, I went thorugh the forums and didn't find anything about this.
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It sound like the calibration screen and the touch "focus" has been shifted to the "primary" display - which is the last added display adapter. I don't have the setup to test, but you might be able to fix by selecting the Touch panel as the primary display (maybe). You may be stuck because the USB adapter will always be enumerated as the last device.
Perhaps...
1) Plug in USB adapter to enable display.
2) Go into display options and select Touchscreen as Primary and make sure "extend desktop" is unchecked.
You may also be able to trick the system by going into DM and removing reinstalling the real primary display adapter.
If all fails, you should be able to unplug the USB device and use MS system restore to go back when it was working properly.
Of course, I am saying all this without having the hardware in front ofme. I've played around with mutiple displays enough to know that you get into some funny behaviour when you have two distinct video adapters installed in the system. The best multi-display solution are those driven from one adapter - one video card with an HDMI and a DVI for example.
If you figure this out, please reply back. I'd like to know if it is possible to keep touch while using another adapter.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.

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TouchSmart IQ506 - Can't Power Down, Blank/Black Screen

I have a Touchsmart IQ506.... While reading a book on the computer, the screen all of a sudden went completely black. Tried to power it off by holding the power button and it didn't work so I unplugged power cord. Replugged it. The power button automatically lit up and the whole system seem to be 'running.' You can hear the fan and the power button lights works, when you touch the screen, you can hear beeps so the touchscreen part work, but the monitor is just completely blank. Whenever I push the power button, it doesn't turn off the computer. It just stays on and you can't do anything with it when you press it. Whenever I plug up the computer it beeps onces and the screen does it quick white flash and then stays blank.
Would love to know any possible reason why this is happening. I'm not computer savvy when it comes to hardware but I am willing to try. This happened 16 months after purchasing the computer. No other warranty.

Hello Din987,
I understand your Touchsmart receives power, but you are not getting an image on the screen, is that accurate? I will do all I can to help you with this problem.
First I would like to have to do is to see if you able to access the bios setup menu.
1.       First on the keyboard locate the F10 key.
2.       Turn the computer on and immediately start tapping the F10 key.
3.       If successful you will see a bluish silver color setup screen.
If nothing shows up please let me know if the computer beeps or makes any odd noises. Also, this trick is pretty time sensitive so you might have to try at least three times if it fails the first time.
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Please respond at your earliest convenience with your results.
Thanks
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White Screen of Death - TouchSmart IQ506

Anybody out there encounter this problem?
Symptoms = When Touchsmart IQ506 is turned on......there is no video.....just a white screen. You can hear windows when it loads and if you know where you are clicking the screen is responsive to touch still.......just you can't see anything. You don't even see the 'HP' logo when intitialy booting.
So wishing the HP Engineers would have put a VGA out or at least a S-Video out on this unit....way to go HP.
I am leaning towards it being the NVIDIA graphics card (489548-001) but it could also be the cable or the LCD.....any thoughts on where to start if you have had the same problem and resolved it anyone?
Thanks in advance

So the connection to the motherboard I have found is usually always a good connection. It's the one that is to the LCD screen that I've seen sometimes come off, and it might be hard to tell if it isn't connected because even a slight pull on it will pull it out anyways.
If the screen is going white I believe the LCD screen to be fine, it's just not receiving proper video feeds to the screen.
Replacing the cable is probably the cheapest of anything to be wrong so I would start there.
Now with that being said I have worked on this issue before with someone else and it turned out to be a bad capicator that was causing the issue. Let me find that thread and I'll post back with it once I'm able to find that information.
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Touchsmart IQ506 Windows 8 upgrade crashed my system-please help

I have the touchsmart IQ506 and recently upgraded to windows 8. It has crashed my system and I've spent hours on the phone with microsoft. How can I fix my computer? I've reinstalled windows 8 seven times...

The following weblink will suggest whether HP has tested your system for Windows 8:
http://www8.hp.com/us/en/ad/windows-8/instructions.html
If your system is not tested, HP will not release the drivers directly for your model through HP.com website.
The following weblink will suggest if your system is compatible with Windows 8:
http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8
If your system is compatible with Windows 8, most of the drivers would be available through Windows 8 & windows update. If you need any specific drivers, please follow these steps:
1. In the Run box type devmgmt.msc.
2. Unknown devices would be listed as such and marked out with a yellow question mark.
3. Select the unknown device or other device for which you need drivers and right click to access Properties.
4. In the Properties window click on Details tab and select Device Instance Id or Hardware ID from the drop down.
5. An alphanumeric string like this PCI\VEN_1217&DEV_7130&SUBSYS_012F1025&REV_01\4&6B16D5B&0&33F0 is the identification marker for the device.
6. Please provide this number so that we can suggest the appropriate driver.
I am an HP employee.
Regards,
Vidya
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Touchpad touchscreen problems (erratic behavior/not responding correctly/etc) temporary solution.

I bought a HP Touchpad about a month or two after it came out. It worked pretty much as you'd expect it to until some time ago. I started getting a problem where the screen would go crazy and not respond correctly to my touch inputs. Web pages would jump all over the place, cards would zoom out, etc, in other words, they would behave erratically. After some testing I noticed that certain areas of the touchscreen would NOT respond at all to inputs while others would make the screen go crazy like I mentioned previously. I looked for information on the web to see if other people where having the same problem and found reports of the same behavior. Unfortunately there where no solutions offered. At that point I tried turning on and off the Touchpad which did not resolve the problem. My next step was to try to reinstall the OS with WebOS Doctor, but I read a post where the user reported similar behavior and reinstalling with WebOS Doctor didn't fix the problem. Needless to say I was bummed out since I figured it was a hardware problem with the touchscreen. After more testing I found a temporary solution to the problem which seems to suggest that the probem could be software. The solution when you get the problem is to hold down the power button and the home button at the same time and keep them pressed until the screen shuts down and the touchpad restarts. Once the OS comes back up it works like it is supposed to until you get the next episode of screen epilepsy. At that point you need to do the procedure again and it will fix the problem temporarily. Usually the fix lasts for a few days in my case. The fix also solves other problems I have with the touchpad. Problems like, videos not playing fluidly or freezing every few seconds although the sound plays fine (youtube), sound gets messed up (sounds are played in a robot like pitch), and others. If anybody has questions or other suggestions let me know, I will answer the as best as I can.
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I think the YouTube and sound problems are separate from the other erratic behaviour. Recently my touchpad won't play YouTube videos beyond certain points, starting a few seconds in possibly due to the advertising pop-ups - I can skip forwards, but that means I miss crucial parts. My sound also goes 'robot-like' until a reboot, which is incredibly annoying! Your touchscreen problems may be specific to your device - try going to Device Info / Diagnostics and see if that tells you anything.

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touchsmart IQ506 doesnt load chat or initialize games

jimmyp wrote:
like the farkle game on facebook aol chat
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That really doesn't help, it sounds like you're talking about web/browser/flash based games, I'd suggest you use their support since it's not really the computer that's the issue.

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Hi guys, I'm the owner of the Xperia Z1 for 2 months, and if I play demanding games, phone is getting hot, I know it's normal, BUT, when the phone is really hot, touchscreen have some problems, when I drawing lines, something interrupts my drawing, and when I'm moving in games which need to hold the thumb on screen, sometimes it interrupts too, I read a lot of forums about Z1 touchscreen problem, but i dunno it is software problem or hardware O.o plz help.

one of my friends , today has bought a brand new xperia z1, tho i warned him, and he ignored me saying that mine was defective, and guess what, KA booom
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bpmangente wrote:
my IQ506 is acting up. suddenly the music/media portion of the HP advisor is popping up. When i close the touchsmart portion, the media/music section comes up. also, the upper bar that normally allows you to navigate back to the desktop is missing. Help!
Uninstall HP Advisor unless you really need it.
I have more HP devices than you'd expect.
1 HP TouchPad 32 GB with Android
2 HP Touchsmarts (310-1000z and IQ527)
2 HP Printers (J6480 and J5750)
1 Laptop (HP DV6253CL)
Have at least some experience in each of those devices, and i'll do my best to help you.
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Touchscreen Probleme

Hallo liebe Apple Community,
vor einigen Tagen war ich mal wieder mit meinem iPod Touch 3g joggen, als es auf einmal zu regnen anfing.
Daraufhin schaltete ich den iPod aus um mögliche Schäden zu vermeiden. Als ich wieder zu Hause ankam konnte ich den iPod nicht mehr anschalten, also ließ ich ihn einige Tage lang einfach liegen. Danach ging er auch wieder bis auf einen kleinen Wackelkontakt des Standby-Schalters einwandfrei.
Ein paar Tage danach fing er dann immer wieder an, abzustürzen, also schloss ich ihn an meinen PC an und als dieser meldete er könne die Daten des iPods nicht lesen, stellte ich diesen wieder her.
Danach verweigerte der Touchscreen leider komplett den Dienst, was er vor der Wiederherstellung noch nie getan hatte.
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Mittlerweile funktioniert der Touchscreen immer mal wieder kurz und dann auch wieder nicht mehr und ich muss ihn dann erneut 2-3 Male wiederherstellen bis der Touchscreen dann wieder für ein paar Minuten funktioniert.
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Über alle konstruktiven Antworten würde ich mich sehr freuen!

Also ich habe jetzt meine iPod 2 Tage lang in einer Schüssel voller Reis gelassen. Danach ging er erst mal gar nicht an. Als ich ihn dann ein paar Stunden ladend liegengelassen habe ging er dann auch wieder an allerdings besteht das Touchscreen Problem nach wie vor. Ich habe auch schon mehrmals eine Wiederherstellung probiert.
Der Anleitung kann ich leider nicht folgen, da ich meinen iPod nicht entriegelt bekomme und ich somit auch nicht an die Einstellungen herankomme.
Allerdings sind nach wie vor die Wassersensoren nicht aktiviert.
Was soll ich tun?

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Does anyone know what to do about this problem?
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Are you saying ONLY the touchscreen doesnt respond? So the hardware buttons are still working?
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hi mate, nothing you can do here except to take your phone to Nokia Care for inspection as you have tried all avenues of troubleshooting on your own accord.

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Try this:
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Seriously guys this was my first and last pyrchase from apple.
Sorry for such a long post.

No it is an apple service centre, today I took my phone back and to my shock the problem is as it is and to make it more worse there are 3 scuffs on top which service centre says I have done. It was just 4 days old phone and no I feel as if it is 1 yr old phone.

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Hi all,
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According to the User manual for your laptop, when the computer has more than a 20% charge on the battery, that USB port will support charging other devices.
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Hello alancas, Welcome to the Palm Support Community.
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TouchSmart IQ506 Touchscreen Problems

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