TouchSmart IQ816 can no longer play Blu Ray discs

For the last 5 months or so my TouchSmart has not been able to play my blu ray movies. I was told that this was a problem with an update of the MediaSmart DVD program. I had this same issue on my HDX18; I uninstalled MediaSmart DVD and reinstalled it to roll back the version. However, this did not work with my TouchSmart, and subsequent updates have not remedied this issue. It can still play DVDs and CDs just fine, but it no longer picks up blu ray discs. I have read various forums, and many people have had this same issue, some even resorting to a factory reset; I cannot afford to do that. I have heard that it is an underlying problem with the Cyberlink software that runs beneath the MediaSmart software, and even cases of HP support telling customers that they should BUY the updated Cyberlink software. When I purchase a computer , I am not expecting to pay extra for features that should have come built in. I have an Optiarc BD DRV BC-5600S.

Rob,
Not sure which OS you are running, but there is an updated version of the player software for Win7 that might make a difference...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80856-1&lc=en&dlc=en&cc=us&...=
Otherwise, you could try uninstalling the application, and reinstalling it from application recovery.
-dm (a long-time HP employee, but the comments/suggestions here are my own, not my employer's)
-DM (HP Retiree)
NOTE: If this helps you or solved your problem - please say thanks by clicking the white kudos star on the left.
If you think this would also help others, please mark 'Accept as Solution' to help them find it easier.

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