Touchsmart Touch features stopped working on my replacement TM2 laptop. Second time.

Touchsmart Touch features stopped working on my replacement TM2 laptop. I have an extended warranty, but HP's website does not see it. It only lets me call in for help. I called in, spent 30m on hold, and hung up in frustration. I am sick of HP's craptastic quality control, whether in midrange servers like the DL-585 or on consumer products like the TM2. Every time I try and use an HP product in our data center or office, it ends up embarassing me. When we try and get support, HP makes every effort to make it difficult either on the web or online. Do I seriously have to escalate to our district manager every time? I'm beginning to think HP is a vendor best left off the candidate list for future purchasing. There's easier and more fun ways to waste my time.

My problem has been resolved on my next start up. Not sure what triggered the fix, but when I started up and during the Window start up image I pressed in sequence both DEL and ESC (I read something on another forum somewhere). May have had nothing to do with it, maybe the restore triggered?? but somehow when it started up it ran a sequence of fixes (A quick pop up said running .. of 13,000 updates), then the touchpad etc was working again.
My machine is runnning the standard windows 7. Just to answer your question there is a option under (control panel / Hardware & Sound / device & printers / right click keyboard settings) that checks the drivers.
Thanks for your help.
Cheers

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