TouchSmart tx2-1370us Recovery Disc Set Failure

I am posting on behalf of my sister. Here is her story:
Her TouchSmart tx2-1370us notebook's screen broke a while back. It was under warranty from where she bought it from so it was sent off to be repaired. When it came back the screen was fixed but there was a note stating they had lost her Windows 7. The computer loaded and ran perfectly fine but it had the 'this is not a genuine copy of windows' pop-up. She claims she was unable to read the product key sticker under the computer good enough to get it to accept anything she entered. When she called the store, they told her HP would be able to help recover it. HP sold her recovery discs that were supposed to restore the computer. It is a 3-disc set, 2 labeled System Recovery DVD Windows 7 Home Premium and 1 supplemental CD labeled Application & Driver Recovery CD. The CDs were ran multiple times always coming up as unsuccessful after the first 2 CDs. I won't get into her customer support experience but she claims she spoke on the phone with HP 6 times over the course of a week and nothing they had to say or offer helped. Always unsuccessful recovery message. She gave up, almost crying at this point, and I said I'd try.
After a little searching I found a patch on HP's web site which would supposedly fix the recovery discs issue. The patch was installed correctly, green checkmark and all, and all 3 CDs ran through successfully. The computer rebooted and the HP Software Installation screen ran for a while before another restart then the usual recovery unsuccessful message. I tried it plenty of times with the same result everytime. I saved the log from the last go at it and will post it below. It appears the BIOS states Vista as the OS but she bought the computer pre-loaded with Windows 7. Could there be something in that fact causing an issue?
Someone suggested to reset the BIOS to factory defaults but that didn't work either.
When saving the log to USB I could see all the files, there's 3 drives listed SDV(C Local Disk(D & BOOT(X
Any help or suggestions would be appreciated.
Here is the log:
[ 2:30:01.41] Entering Checking OS Edition...
[ 2:30:01.41] Check RStone.ini file to determine the requried edition.
[ 2:30:01.44] Exiting Checking OS Edition...
[ 2:30:01.46] Check if Upgrading Win 7 is required.
[ 2:30:01.47] Current Edition is [HomeBasic]...
[ 2:30:01.47] Required [Starter]. Don't need to upgrade...
[ 2:30:01.47] Required [Starter] ...
[ 2:30:05.17] Required [Starter] Edition. But, OS is not [Starter]...
[ 2:30:05.17] Upgrading OS edition might have some problem...
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7600.16385
Current edition is:
Current Edition : HomeBasic
The operation completed successfully.
Component: TDC Preinstall Diagnostic Tools for Windows 7 - TDC
Error found: You have set Vista Flag on a Win 7 image, please use EEPROM to set ~OS SKU~ value = 2
[ 2:38:37.07] ------------------------------------------------------------------------------------------
***Factory Update Failure !! ***
[ 2:38:37.07] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
[ 2:38:37.07] ------------------------------------------------------------------------------------------
[ 2:29:20.80] Start BBOffline.cmd...
UPDrv=[C:]
[ 2:29:21.35] Set UIA Error Code to 951
[ 2:29:21.68] Starts [FixUps].
[ 2:29:21.68] ---------------------------------------------------------------------
[ 2:29:21.68] FixUps.cmd...
[ 2:29:21.68] create overall progress info...
[ 2:29:21.72] FixUps.cmd completed...
[ 2:29:21.72] ---------------------------------------------------------------------
[ 2:29:21.72] Starts [Tweaks for SSRD].
[ 2:29:21.72] ---------------------------------------------------------------------
[ 2:29:21.72] SSRD Tweaks to change user default locale...
[ 2:29:21.72] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBIUSRES.DLL.
[ 2:29:21.76] Run "IntlCfg.exe -skudefaults:en-US -image:C:".
[ 2:29:27.64] ---------------------------------------------------------------------
[ 2:29:27.64] Starts [Sleep 10 sec].
[ 2:29:37.68] Starts [Create RStoneFUpdate.INI].
[ 2:29:47.78] Starts [create 1GB Pagefile for offline].
Volume in drive C has no label.
Volume Serial Number is 60E6-4F60
Directory of C:\system.sav\bbv
01/01/2001 02:29 AM     1,073,741,824 pagefile.sys
               1 File(s) 1,073,741,824 bytes
               0 Dir(s) 26,019,311,616 bytes free
[ 2:29:47.85] Launch PININST.exe for Offline ...
[ 2:30:13.27] Start SysID Check...
[ 2:30:16.34] Start Option Code Checks...
[ 2:30:18.37] Start PIN Tweaks...
[ 2:30:19.44] ---------------------------------------------------------------------
[ 2:30:19.44] PIN Tweaks to hide All for BurnBoot BBV and BBV2 on restored image...
[ 2:30:19.44] Update PININST_BBV.ini ...
[ 2:30:19.46] Update PININST_BBV2.ini ...
[ 2:30:19.48] Update PININST_BBV2POST.INI ...
[ 2:30:19.49] Update PININST_BBVClean.INI ...
[ 2:30:19.52] ---------------------------------------------------------------------
[ 2:30:20.40] Start Factory Update(s)...
[ 2:30:27.43] Start QFE Offline installation...
[ 2:38:36.81] PININST_OFF: PASSED...
[ 2:38:36.91] Type C:\System.sav\Logs\BBFindEr.log...
[ 2:38:36.93] Type C:\System.sav\Logs\BBFindE0.log...
---------- C:\SYSTEM.SAV\LOGS\BBFIND4QFE.LOG
[ 2:38:36.93] Check FUList.log if there is duplicate Desc...
No duplication.
[ 2:38:37.05] No Duplicated Desc is found... PASSED.
[ 2:38:37.05] There was no Factory Update...
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Lets take a chance it is for W7
go here and download the correct version of W7 (home or pro, they don't have a starter edition), bit version 32 or 64, and language, it will be a very large iso file, once downloaded, burn it to a DVD+R blank disc as an Image, this can be done on a Windows 7 PC, by right clicking on the iso file and select "open with" > "windows disc image burner"
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
This will make a regular windows 7 install disc you can use to get Windows installed, use the key to see if it will activate.
Then you will have to download drivers for your particular model from the HP site and install.
http://h10025.www1.hp.com/ewfrf/wc/product?product=4041813&lc=en&cc=us&dlc=en&task=&lang=en&cc=us

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Hi @anthony_s
Thank you for your query.
I understand that you created your recovery disk on the incorrect type of DVD and the do not work. You have copied the contents to folders on you desktop and would like to know if you can now create new recovery DVDs on the correct type from the folders.
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Message Edited by ConnectDon on 07-11-2008 07:32 PM

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Please click the white KUDOS star to show your appreciation
Frank
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Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
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Frank
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