TouchUp Text Tool not working?

Question

I have Max OS X 10.4, Acrobat 8.1.2 and cannot get the TouchUp Text Tool to work? Can select text and delete/copy/paste etc but cannot add/change/modify any text from the keyboard? All keyboard text keys not working or changing data?
Was using Acrobat 7 and it worked great, however this version is just not cooperating.
Any suggestions would be greatly appreciated...
Thanks,
Ron

Answer 1

I talked to a very helpful person at Adobe Acrobat Tech support yesterday (Tony) and I *think* I have the problem resolved. [BTW, I don't see any definite mentions to this here: during this problem I was able to delete (using either of the delete keys) text and I was able to hit 'return' to get to a new line - while using the touch-up text tool. Also, I was able to create a new blank document and type in next fine too.]
After troubleshooting all the possible causes with Tech support (including manually trashing all the /user/library/preferences/acrobat (folder) and all the com.adobe.acrobat ..(8) preferences in the /user/library/preferences folder - and after reinstalling Acrobat 8 - the issue still wasn't fixed. I called back Tech Support and got the same person (Tony) and with him still on phone, I created a new user on my Mac -- recreated the text touch-up tool problem and Acrobat 8 worked just like it was supposed to do. -- so ... the problem was in my 'old' user account & probably a font problem.
Tony the Tech transfered me over to a Font Tech at Adobe (who was a rude, nasty s-o-b who barely spent 2 minutes with the problem, but that's IMHO) who told me the only resolution, since in his opinion I had a corrupted User account, was to trash my current User account on my system and start fresh -- no alternative! Since that wasn't acceptable to me, and since the Font Tech could or would not give me a straight answer about transferring fonts from my User/Library/Fonts to the computer (root, not system) /Library/Fonts and working on Acrobat that way .... or fixing any font problems in my current /user/fonts -- ..... I hung up the phone and resolved to track this down myself (with the help that was already given to me by Tony the Acrobat Tech.
The first thing I tried this morning was to see if the Acrobat 8 text touch-up 'bug' was still happening -- and it was.
So I spent the rest of this morning validating fonts and deleting duplicates -- (you know how those nasty duplicate fonts just appear even though you think you have them all removed a month or so ago). I also moved all my Adobe otf fonts over to my /Library/Fonts and deleted those same fonts from my /User/Library/Fonts.
I just fired up Acrobat 8 and tried the text touch-up tool --- and it works fine! No problem at all.
Final answer (at least for me) is --> validate all your fonts. I used Font Book (Mac OS) to do this. Delete any major errors on fonts you can live without. Some of the warnings you get (on the critical errors and caution warning both are confusing: 'name' table warning, for example. I did find an Apple Developer document that explains (to a small degree) what these mean: http://developer.apple.com/textfonts/TTRefMan/index.html
Definitely delete every duplicate font you find. I kept some non-duplicated fonts with minor warnings, but these fonts wouldn't be used in Acrobat anyway.
I don't know if moving the Adobe otf fonts to my root /Library/Fonts helped or not since I didn't do a test of this prior to any validation on my user/font file. It was just one step in my bug fix.
Let me know if this works for you all too.
-- Susan