Tour 9630 won't work with Desktop Manager/Media Manager

Just got this BB from Verizon, everything works fine but when I plug it into my PC the Desktop Manager software is a mess.  I'm running Win XP.  I've double checked all the USB connections, uninstalled and reinstalled the the BB software and taken the BB battery out and put it back, so it's none of those things.  I brought the BB back to Verizon they said "it's working fine, must be a driver or something, duh".
When I plug in the BB and bring up Desktop Manager sometimes the BB is recognized sometimes not.  When I try to use the Roxio Media Manager it comes halfway up but the hourglass cursor never goes away and it just sits there thinking for hours.  Sometimes I get a pop up saying " First Time Configuration...., it won't let hit any of the choices, I just have the hourglass thinking.  I always have to hit Ctl, Alt, Del and call up my task manager to quite the program because the hourglass never turns back into the cursor.   I just want to manage my media.  This is very frustrating.

HI - I have the exact same problem as this post. Yes- i've uninstalled and reinstalled the desktop manager software- I plug in my BB tour 9630 and I get would you like MSP- I click yes and get nothing in the managerManger. No options. If I click NO the only thing I can do is back updata- No media downloads.
It was working fine until last Sunda and I've changed nothing on my laptop. The USG port works perfect and the cable is new.
Help

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