Tour freezes on reboot

I plugged in the Blackberry Desktop software, which caused the Tour to reboot. This has recovered in the past to successful reboots, the software has worked ok for more than a year. but now the Tour is stuck forever on reboot - the status bar stuck just under the "e" in "BlackBerry" on the reboot progress screen.
I tried removing the battery, waiting 5 - 10 min., replacing; tried "alt-right shift-del" once and twice - this makes it start rebooting again to be stuck at same place. tried everything without the SD and SIM cards.
Any ideas?

Hi db4,
Welcome to the Suppport Forums!
I would suggest trying the following steps to reload your device software.
1. Verify that your BlackBerry Device Software is installed on the computer. You can download it from your wireless provider's website in this list. http://bbry.lv/ad7CII
2. Remove the battery from the BlackBerry. Do not re-insert it.
3. Connect the BlackBerry to the computer with the USB cable.
4. Navigate to the file path shown here for your PC OS. http://bbry.lv/nPyBiQ
5. Open Loader.exe and follow the prompts.
9. When you have clicked Finish and the application load starts, insert the battery into the BlackBerry smartphone.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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salmaatty wrote:
hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it
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Tour freezes on reboot

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