Tour issues

I have had my Tour for a little over a year now. Up until this point I have been very happy with the phone and service provided by Verizon. About a week ago I noticed the phone started freezing up. After resetting the phone multiple times, it started randomly typing "hl" in the contacts screen. If I use the scroll ball it gets worse. Every time I move the ball, more "hl's" are added. If I can eventually delete all of the "hl's" that the phone typed in on its own, the phone will freeze up and be un-responsive. I went to my local Verizon store and the rep. was rather rude. He asked if I visited Verizon.com, which I did not, and then proceed to tell me the phone was no longer covered and I was eligible for an upgrade. The phone stills works correctly for a half a day or so before it goes haywire. I am hoping I will not have to buy a new phone. Any info will be greatly appreciated.

sorry - some more info:
Device info
carrier: Verizon
Model info and OS version: Blackberry 9630 (3G, CDMA), v5.0.0.975 (Bundle 1600, Platform 4.2.0.424
Apps and free space
Did a battery pull fix your issue? NO

Similar Messages

Issues with Car Bluetooth and the 9630

Hey guys,
Over at the crackberry forums there are many people reporting issues with the tour and car bluetooth. Basically, for people that are syncing the tour with the bluetooth in their cars, people can barely hear them. We can hear everyone just fine, but when talking the person on the other end reports that our voice is very low. This is happening on VZW, Sprint, Bell and Telus, which leads me to belive this is an issue with the OS itself. The link to the discussion at crackberry is http://forums.crackberry.com/f141/car-bluetooth-tour-issue-they-can-t-hear-me-well-267206/ I'm hoping someone from RIM cam comment on this or provide some help. This is a VERY frustrating issue to Tour owners especially with so many places having "hands free" laws.
Thanks!

Greetings from Charleston!
I was using a Verizon 8830 World Edition until I upgraded to the Verizon Blackberry Tour on launch day July 12. I never had any Bluetooth issues before and I'm not having any now. As a matter of fact, I would say the quality is a tad better. My volume is controlled by my car when the Blackberry is connected via Bluetooth and I've actually had to turn it down sometimes because it has been so loud. I drive a 2007 Toyota Landcruiser. I suspect it has less to do with the Blackberry than it does with the car. Perhaps there's a Bluetooth software/firmware update necessary for some of your vehicles?
All in all, I love this new Blackberry!!
Cheers!

Integration between sap r/3-xi-bw

hi friends,
i have urgent object to integrate r/3 to bw using xi.pls help on this
ravi

Hi,
You can push data from XI to BW with full Quality of Service (EOIO).Since the BW release 3.0B data can be transferred to the BW via Push into the BW Delta Queue. From
there it is requested with the same mechanisms that are used for the extraction from R/3 source systems.
However, the Web Service and the generic SOAP/RFC Service do not support Exactly Once transfer of data as no transaction ID is handled in the framework. Therefore data might be transferred several times which is not valid for all delta options that can be used in BW.
XI 3.0 provides a variety of ways to access data from different sources. There are adapters to connect files, databases, messaging systems, Web Services. With R/3 systems (3.1h and higher), IDoc and RFC can be used.
The standard communication channel for SAP systems is the ABAP Proxy which is available for Web AS 6.20 and higher.
The Proxy communication supports the full Quality of Service (Exactly Once In Order) between XI and
BW which other adapters do not:
The RFC-Adapter does not support In Order but only Exactly Once (so-called tRFC)
The SOAP-Adapter supports In Order, i.e. the order of the messages of the sender is kept
during the processing. However Exactly Once cannot be implemented in this scenario in
conjunction with the receiver (see above).
Hence, SAP recommends to use the ABAP Proxy communication. Only the ABAP Proxy implementation
is described in this paper. Further information and the prerequisites to enable the full Quality of Service are described in note 717162.
Refer http://service.sap.com/~sapidb/011000358700011142902001E/HOWTOSENDXMLDATATOBW.DOC for detailed Step.
Also refer this kink for how to push data to BW using XI. https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/18dfe590-0201-0010-6b8b-d21dfa9929c9
Hope this clarify tour issue. Don't forget to close the thread.
Regards
Aashish Sinha
PS : reward points if helpful

Nuked Tour: Reload issue please help

I'm going to get straight to it my bb is nuked and I'm having an issue with the standard recovery steps. I'm going to be as detailed as possible.
So I've installed my tour's OS already, I got the apploader up
when I plug it in, instead of the usual "connection unknown" it shows my phones pin <Personal Infromation Removed>
I hit connect and takes me to the appl selection, it shows my os so I hit next
It loads JVM and system software
When it goes to the next step "wait for device initialization" it disconnects and reconnects and then goes back into it's reboot loop and I get a "reconnecting to device" and it tells me it cannot connect to the device.
I was really excited I could get my BB back to life and I get this far just for an error message.
Is there anything I can do to get it past this step so I can recover my BB?
[Edited - Personal Information. Please read your messages]

Well, I can't help but beg to differ...the instructions in the last FAQ I gave you are decidedly different from the BBSAK and/or normal JL_CMDER instructions. From your reply, I can't tell if you followed those instructions or not.
Further, you say you tried multiple OS downloads...are all of those from your BB's original carrier? If not, have you been deleting the VENDOR.XML file (I've no idea what an mlx file is).
You also haven't said if you've been able to perform a WIPE (via BBSAK or JL_CMDER) yet. Doing so results in a two step process...WIPE, which results in a 507 on the device as I recall, followed by the OS load.
As for those 14 other threads...unless they provide some insight into your specific situation and are current, then they really have no bearing here, do they? Perhaps I'm misunderstanding though...perhaps you think that these forums are some sort of formal support from RIM? For they are decidedly not such.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB Tour Email sync issue

(I posted this in another, more general, forum a while ago but never got a response. I'm trying again...)
My Tour repeatedly downloads the same email messages over and over. Same message but diferent time stamp so it appears to be new. Even after I've deleted them on the BB, and even after I've read (but not necessarily deleted) them on my laptop with Outlook. As I'm writing this, my BB is vibrating pretty much non-stop. Gets worse when I'm connected to the Outlook Exchange Server. Every time I click on a message it sends it to my phone again. When I go to my phone, I have to spend inordinate amounts of time opening every one (in case it's new) then deleting them.
Is there an option that I have set wrong? I don't want to shut off the 'push' feature, but I'm exasperated, plus the vibrator is eating my battery time.
Thanx,
JHJin AZ

It's an ongoing issue - you can do a search on this board and there a bunch of posts - there's a new 5.0 release on the horizon that is supposed to fix this issue.
Hang in there - good luck!

Audio/Video Issues in Tour de LC

First off, I would like thank Adobe for producing this resource.
In looking through the various pages contained within Tour de LC, I have found a couple of minor issues with regard to some of the videos presented. A co-worker had found a video that had no audio, unfortunately I am not sure which module it occurred. There is some kind of captioning in the video so it may just be that there is no audio.
In LiveCycle Overview > LiveCycle Solutions > Life Sciences > Life Sciences Demo Module, the Life Science Demo video does not sync with the audio. The video seems to stop while the audio continues.
In the LiveCycle Overview > Resources > Adobe TV section, the Videos labeled 'Service-Orientated Architecture for the Enterprise' and 'Invoking a LiveCycle ES process from an Adobe AIR application' seem to be the same video.
Again, Thank you for this great resource. I am sure it will be helpful to a great many LC users and developers.
Vive La Digital Revolution!!
Ryan D.E. Garner
Systems Consultant
Garner Data Systems, Inc.

Hi Ryan,
Thanks for the input and compliments on Tour De LiveCycle.
Many of the videos in TDL do NOT have audio associated with them. They simply have callouts on the screen directing the user.
On the "LiveCycle Overview > LiveCycle Solutions > Life Sciences > Life Sciences Demo" I do not see the same behavior as you do...it seems like it is ok. Maybe it has to do with the network speed.
We will fix the link on the Adobe TV to point to the correct video.
Thanks for the input!
-Jeff Kalicki
Avoka Technologies

8360 Tour Video Player issue

I have a problem when viewing videos on my Tour 8360 with the media player when streaming them over the internet, I.e., Youtube videos, videos from Facebook. When the video is playing, the pause, play, stop and other video options flash and clip through the video. I just updated the software to v4.7.1.61 a few days ago, and before updating, I never had the problem. It's incredibly annoying, help anyone? Thanks much.

Hello,
In this case we can try to clean reload the software on the BlackBerry smartphone to make sure there are no issues with the OS.
To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB11320
Test before restoring any content.
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

BB Tour - freezes when i go into menu, camera issues

Hello. I've had my BB Tour 9630 for about one month. It was working fine until this morning I saw the camera app open and a pic was taken without me even touching my phone! After that, I tried scrolling around and found that the first screen is ok, I can scroll all ways and click on items but once I click on them and another screen comes up, I can't open anything. Same thing happens when I click on "menu" it opens but I can't even scroll to other icons, nevermind click on anything. Help! I've already tried removing the battery and chip for over 10 minutes so I don't know what else to do!
Thank you

Hello,
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bit.ly/aSediX
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB11320
Once completed test it and proceed with selective restore here is how to restore http://bit.ly/bSbfl3
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Tour 9630 e-mail issues

New to the Tour and BB, two e-mail issues. It won't see or open e-mail PDF attachments from just one particular sender (he uses a Mac, but shouldn't matter). BB opens other PDF's fine, and they open in my laptop's Outlook just fine from this sender (but not on the phone).
Next, e-mails come in to BB already opened (in both the Messages icon and the Yahoo e-mail icon on the BB), only some stay bold until I click on them? This happens when I have not checked e-mail on BB or on my laptop, yet they still show as opened on BB with just a few staying bold or unopened? I have Auto Open in Holster set to Never, and don't do any reconciling. Any help with the two topics above would be greatly appreciated! Thanks!

@D55R33WW - The previous client was able to correct this by adjusting the send/recieve frequency within Outlook and in your case within MacMail.
More details...
If there are too many pop connections at once on the account then it will keep other connections from accessing the account and you will receive that error message.
What I would recommend here is that your customer adjust the frequency (10 mins or more) that their email client checks the mailbox.
To clarify a bit further, the system can handle the frequent pop connections, but sometimes the email clients fail to close their first connection correctly which leaves it idle on our system for some time.
Then when they try to connect again they encounter errors because there are already connections for that account.
http://www.hosting.com/support/microsoft-outlook-2010-/set-send-and-receive-interval-in-ou tlook-2010-
http://www2.webster.edu/helpdesk/inbox_optimize/send-recieve-mac_mail.html
If still an on-going issue please reach out to our direct support so we can investigate this further.
Hope this helps!
-Sidney

I have issues - BlackBerry DM for Mac and a Tour 9630

I have a Tour 9630 and I am trying to sync on a Mac running Leopard and using the BB DM software. When I start to sync the progress bar starts to move across and then just stops, it stays like that forever and either doesn't do anything or crashes. Any one else out there having these problems? I can't sync my calendar or anything! Please help! I don't want to go back to using Missing Sync. (I have a whole other set of issues getting Missing Sync to communicate with my BB after installing the new DM. I had to install the DM in order to fix my BB when it got stuck on 552 and 507 error messages).
Please help!

Hi,
I had the same problem with Pocket Mac. Now with BB Desktop Manager the first time it duplicated my contacts and those I couldn't delete on the Tour. First, check out the Tour and the Mac and find out where do you have the most updated list. That one is the one that you're going to sync to the other. If is on the Mac, wipeout the Tour, if is vice versa, clean the Address Book on the Mac and when you sync, overwrite the other one. Other option is to sync one thing at a time. First your contacts, then the calendar and so on. The calendar sync has worked for me since the first time. Keep the Tour sync with only ONE computer. Other thing is, backup the data on the Tour, BB Desktop M will help you do it. Use the version 1.0. You can find it here, because the 1.0.1 update is what you will find on the BB site. http://www.megaupload.com/?d=CGR9QN2S
Good Luck

OSX and Tour De Flex Issues

I am having all kinds of issues with Tour De Flex examples on OSX and Safari. Is any one else having issues? Issues are speed, lockups and functionality of the examples. I am not sure if it is just the Apple and Adobe war.

Yeah - the issue started with Safari 5. We're looking into it...but it appears to be a bug in the way iframes are handled in Safari 5.
In the meantime, you can use Firefox or better yet, download and install the desktop version of Tour de Flex (AIR app). The desktop version has additional samples, most of which are in the AIR category.
Thanks!
Greg Wilson
Adobe Systems, Inc.
http://gregsramblings.com
http://flex.org/tour

IPhone 4S w/ beats audio tour - Call issue

Hi,
When I use the headphones "Beats audio TOUR (with control talk) by Dr. Dre" on my iPhone 4S during a call I have no problems listening/speaking, but the other person hears echo of what they have just said (they do not hear echo of my voice)
Does anyone have the same issue?
Thanks

I am not particulary fond of AT&T; however, after dealing with this all day, I am honestly starting to believe it is actually a software issue. But it does seem like completely resetting the phone would fix that. If other iPhone users with the same device, iOS, and carrier can successfully send SMS/MMS while on call, next to me, it's hard to believe it's a network issue.
I'm baffled.

Voice recording prompt issue on blackberry tour.

Hi guys,
I am facing an issue while doing the voice recording in midlet, the issue is as soon as i start the voice recording i get a prompt and the recording is stopped and after that i was not able to record anything.
This happens only in the Tour, i was succesfully recording the voice with the same code in other Blackberry devices.
if you say its because of signing my app is already signed with RIM sig keys.
Waiting for your the response.
thanks
dc

I had another Blackberry from AT&T. It worked fine sometimes and sometimes it would lock up the speaker and microphone after recording something. So, you might be recording a voice note and it works. Next time it might not work and when you dial a number, the phone will ring but you cannot speak or hear and they cannot hear or speak. After a couple of hourse back and forth with AT&T, the solution was to return the phone. The new one was fine. Wife liked it so we dropped AT&T and got a USCC Blackberry Tour. So far, so good.

BBMessenger Issue on 9630 Tour ...

My friend has a 9630 Tour with AT&T. She is having issue adding contacts on her BBMessenger.
I looked at it and played around with it with no results.
There is 3 of us that have sent her request, and she has sent request to almost all of us using the PIN.
I used email to send her request. On my BBM, it says "Pending (Waiting for Authorization)" under her name.
She says she hasn't recieved any email from me regarding the BBM request.
What to do??

If she hasnt subscribed to a Blackberry data plan from Atnt, she will be restricted to browsing services on her phone over wifi. She can neither use email nor BBM services. It is not necessary for a person to subscribe to a data plan irrespective of the device being used.
Twitter: @ukmight
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2. If any of the replies in your post has resolved your problem, mark the reply(ies) as " Solution ", so that others can readily view the solution instead of creating another redundant post.

Several Issues with my Tour

I love my Tour, but here are some problems I am having:
- when I wanted to do a diagnostic test, I clicked on options, mobile network, menu and diagnostic test-- I read about how to do this elsewhere. The result is that the screen said 'empty'. Am I missing something I should have and how do I get it?
- when I am in the calendar-- let's say on a Tuesday, and I am about to enter a new appointment, all too often the day has changed to Wednesday or some other day. Since I use the calendar for work, and I schedule a lot of appts., this is very bothersome. Is there a way to keep on the same day?
- the trackball issues mostly come up when I play a game-- e.g., word mole. It takes several tries to get to the letter that I want to enter. I read that the os upgrade is supposed to improve trackball performance, but Verizon doesn't yet have it available
- sound quality using blue tooth in my car not as clear as the cruve-- but the os upgrde is supposed to address that as well.
- some of the keys are hard to press
I got my Tour on the first day it came out. Maybe I should have waited. I can live with most of these other issues, but the calendar issue is a real problem. I have tried setting the horizontal and vertical key sensitivities to different levels, but it doesn't seem to help.
Any ideas, suggestions, commiserations?
Liz aka tilly4
Solved!
Go to Solution.

your settings, contacts and media card are transfered but no third party apps or anything like that that you downloaded to the berry. theres a good guide here
http://www.boygeniusreport.com/2008/12/21/how-to-back-up-your-blackberry-applications/
about how to do it.
www.whatsgoodblog.com
What's Good is your one stop site reviews about everything.
http://www.whatsgoodblog.com/featured/how-to-install-beta-os-or-other-carrier-os-on-blackberry-with-desktop-manager-for-mac/

Tour issues

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