Tour Sync Issues with Outlook 2003 and Error Code 0x8004fceb

Hello, I have a Tour with DM 5.0, which I sync with Outlook 2003 on my laptop running Vista O/S. I am having a problem deleting items from the Tour that I've previously added via a sync with Outlook.
Some time after syncing, I delete the items from Outlook and then re-sync. Instead of deleting from BB, the changes dialog box tells me the items are going to be added from the device to Outlook!!! If I accept changes so that other calendar items will update (from Outlook to BB), Outlook remains fine, but the items do not delete from BB.
Additionally, existing items on BB are duplicated on the BB during sync. In other words, I have ended up with 7 entries for one appointment on the BB even though there's only one in Outlook. This primarily happens with recurring appointments.
Lastly, despite all this confusion, the sync ends with Error Code 0x8004fceb; check documentation, which I cannot locate on blackberry.com.
I am set up for two-way sync, future items only. I even reset to one-way sync from calendar to device to no avail.
Please help.
Thank you.

Sorry. I guess I needed to be clearer I have Office SP 2.
I will tell you that I currently running an older version of iTunes (7.3) because that is the only one that syncs.
In the newest version of iTunes (and of course the current one) it does give me the option to sync with outlook.
Message was edited by: obxbound

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Sync issue with Outlook: Notes and Contacts ok - Calendar stopped syncing

Greetings,
Syncing (via USB cable) between my iPhone 3GS (3.1.2) and Outlook 2003 SP3 (Cal, Contacts, and Notes) has never been an issue until my recent upgrade to iTunes 9.0.2.25. Since then, I noticed that my Calendar was no longer syncing either way. When I hit "Sync", iTunes would indicate that it's going through the motion of syncing calendar but no synchronization of the items take place. Contacts and Notes continue to sync fine. One off behavior is that when I connect my iPhone via USB, I get a pop-up window with "Apple iPhone" header
indicating "Camera connected" with option to pick an app (ie. MS Word) to lauch for this action. Never seen this pop-up. I just cancel out of it.
Few things I did to try to fix the issue, in vain:
1. iTunes->Info->Advanced: forced a "Replace information on this iPhone" - no changes to my calendar
2. iTunes->Edits->Preference->Devices->Reset Sync History - all calendar entries on iPhone are gone
3. "Repair/Reinstall" iTunes by running the install executable
I stopped by the Genius Bar for an appointment related to my battery issue and asked the fellow about my sync issue. He wasn't "aware" of the issue.
Anyone has a suggestion for me to try? Thanks!!!

I tried now several things to resync my data cause it realy s*cks without. I tried to install itunes 9.0.2.25, 9.0.1 and 9.0.0 but nothing helped so far. I also tried to set Outlook 2003 as standard program for mailing (one forum wrote that helps, too) and I tried to find out if something blocks the communication betwen Outlook 2003 and itunes. But nothing could help so far, still no sync.
I find it interesting that when I connect my iphone to my PC an then switch in itunes to the device and the "info" pane where I can setup all my sync data with PIM programs that Outlook still remains there as default synced application. But the subfolder in contacts also the mail accounts that should be synced cannot be seen. The option to force itunes to overwrite the calendar, contacts, notes and mailaccount data on the iphone no matter what can be selected. But when i do the synchronisation all of these options are unmarked again.
Atm I'm thinking of tracing the problem down with Filemon.
Message was edited by: madmaxzwo

Sync Issues with Outlook 2003

I am having difficulties syncing my iphone with Outlook 2003. My previous post has been deleted. I am seeking assistance in figuring out how I can use the latest version of itunes and the latest firmware update. With both installed, Outlook 2003 does not sync with my calendar or contacts.
Apple and anyone who reads this and has input, please provide any information you have to resolve this matter. I have followed the instructions pasted to the top of the forum to no avail.

Sorry. I guess I needed to be clearer I have Office SP 2.
I will tell you that I currently running an older version of iTunes (7.3) because that is the only one that syncs.
In the newest version of iTunes (and of course the current one) it does give me the option to sync with outlook.
Message was edited by: obxbound

Sync issues between Outlook 2003 and Centro

I purchased a new Centro about a week ago, and I have been syncing it with Outlook - I thought it was working fine, until I realized that calendar items that were added to my Centro were not showing up in Outlook. I reinstalled the Hotsync Manager, and was able to get it to sync both ways again, but after shutting down my computer, I am back to the same issue where it will not sync with Outlook. Today, I installed the Palm Desktop, but I do not want to use it if I don't have to, since I would rather have to only have one program open for e-mail, calendar, etc., in addition to Outlook giving me more options with my calendar organization. Any ideas on why I keep losing the ability to sync with Outlook?
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This may be caused by an outdated version of Chapura PocketMirror, the software that lets you synchronize your device with Outlook.
To help prevent data loss
Chapura recommends that you download and install the latest updater of the PocketMirror Standard software. We recommend you update to the latest version from Chapura's downloads site, www.chapura.com/palmsupport. PocketMirror Standard v.3.1.2 (and later) resolves this issue.
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Palm pro wont sync with outlook 2003 and windows device manager?

Palm pro wont sync with outlook 2003 and windows device manager? Files e.g. word docs or excel files sync o.k. but i need my contacts and i only get a error that there is sporblem with my desktop computer.
I am using vista and i have all updates installed.
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Do you have windows mobile device center installed(WMDC)? If not download it from here http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx
Be sure you download the correct version for your PC. If you have 32bit OS or 64bit OS. To find this out, right click on Computer under start and select properties. Near the middle it should say 32bit or 64bit. If you know you have the correct software. Open up the control panel and go to sync settings. Right click on the partnership you have setup and select delete. On your device go to Start-->Programs-->Activesync-->Menu-->Options tap on Windows PC and select Delete. Then once both are done resetup your partnership. But this time uncheck everything. Then once it is done syncing. Go to Mobile device settings and change content sync settings and select Contact. Click save and let it sync. Do the same for calendar, tasks, and notes but leave the last item checked. So when Contacts are done syncing you go and check Calendar and leave Contacts

Calendar Sync Issue with Outlook 2007 / Exchange

Contacts are syncing fine.
I;ve tried Outlook 2003 and 2007... same problem with both.
Here's the error:
Microsoft Office Outlook
'OutlookSyncClient' exited without properly closing your Outlook data file 'C:\Documents and Settings\Brandon\Local Settings\Application Data\Microsoft\Outlook\outlook.ost'. 'Microsoft Office Outlook' must be restarted. If this error message recurs, contact support for 'OutlookSyncClient' for assistance.
Any help would be appreciated.

So here's the only solution I've got so far and obviously it is not ideal...
I switched to a different computer and installed outlook 2003. No calendar at all prior to this. Installed iTunes 7.4.x and plugged in the iPhone. I told it to sync contacts and calendar (merge) with Outlook. I DID NOT connect this outlook client to the exchange server at all.
Worked like a charm. I still have no idea how to get this working with Exchange. OST by default is the way cached exchange stored files... so I'm welcome to any suggestions for somehow getting everything into a clean pst file that still syncs for offline use with exchange.
APPLE - outlook sync is an issue. It's not just me (google search proves it).

Please Help... Sync BB8900 with Outlook 2007 and Vista.

I have trawled the web looking for an answer to this question and can't find any answers, please can somebody help me !!!
I have owned my 8900 Curve for about 2 months and love it, I used to sync it with my old computer running Windows XP and Outlook 2007 and had no problems.Unfortunately that computer died and I have upgraded to a new PC unning Windows Vista, my problem is this... When I try to set up the sync options for my calendar,contacts etc I don't get the option to sync it with Outlook, I only get the option to sync it with
1... ASC II Importer/exporter
2...Yahoo.
I rely heavily on my BB being up to date and without this function may as well go back to my old PDA.
I have tried re-installing Desktop Manager a few times and even downloading older versions of it to see if this fixes my problem, all to no avail.
Please,Please can somebody help.
Thank You In Advance.
Stuart

Hi,
By the "media control" I take it your were referring to the Vizkids Post, suggesting the mediad manager not be installed?
I didn't say that, I agree with it, but I didn't say it.
Stulew99 Wrote:
"Why we should have to do this I have no idea, surely if something is
sold with an application then it should work with the latest operating
system and latest outlook version)."
A friendly tip as this is your first thread, The User who suggested that has 4 more posts than you. He is new to the forum as well.
What worked for his problem, might not work for yours, in this case it wouldn't have affected it at all. When you get stuck or need some
research go to the upper left hand corner where the grey search box is. Type on keyword for your problem, I would put vista outlook 2007
desktop, to start. You will see the history of the problems reading those subjects. You will see green resolution marked on most
Follow those resolved threads and see how it relates to yours, and how it was resolved in the past. Be sure to write your search results in you thread other users can then see what you've tried and found and help you quicker
As you get more experience you will get good use from the Support and Services grey tab at the top of the page.
That's where the link I posted came from. Please take my comments the way they were intended, as helpful advice, OK?
I need some specifics on your Vista OS 32 or 64 bit?What version of desktop manage have you tried, removed reinstalled etc.?
Okay flesh things out a little, you installed desktop manager with full access rights as an administer on Vista,correct?
The installation was error free?
You setup the your email and when you went to configure the synchronization options, you had what options, I know
you didn't have Outlook.
What steps did you try to resolve the problem?
Did you change any settings in Outlook, review the desktop setup in the manual?
How far did you get on article I left you regarding MS Outlook tips?
Ok let me know the detail for those questions,thanks,
Regarding the clean procedure post, The first part of the procedure states:
"To install BlackBerry Desktop Software on a Windows® based computer that
had a previous version of BlackBerry Desktop Software installed,
complete the five tasks outlined below. These tasks should also be
completed if the BlackBerry Desktop Software installation or
uninstallation procedures did not complete successfully."
Going on, it explains and shows how to make sure all the registry entries, program files and remnants , along with file traces
were made In Vista and are completely removed. A lot of desktop manager issues especially in the Vista OS can be traced to old
registrations made by a previous DM installation.
Please let me know what parts are not clear.
Thanks,
Bifocals
http://na.blackberry.com/eng/deliverables/5837/BlackBerry_Desktop_Manager-4.7-US.pdf
Message Edited by Bifocals on 05-12-2009 03:29 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Failing to sync 9500 with outlook 2003 using PC Sy...

I have just updated to PC Sync 6.82.22.0
Synchronising with Outlook 2003 with the previous version was fine except for inability to synchronise some contacts, appointments and tasks (apparently at random) to the phone with only the message SyncML failed to synchronise the following entries to Client, or something to that effect.
Now I can't synchronise at all since I get the message:
'The synchroniser is unable to load the interface (Nokia.PCSync.OUTLOOK.|SynchAppU) required to support synchronisation with Microsoft Outlook. Please reinstall Nokia PC Suite.'
I have reinstalled twice and I still get the same error. Is there a solution or should I just rush out and buy an i-mate?

The logs are now attached.
The file Regmon.log is rather lenghty (13878 lines) while Filemon.log has 4994 lines. The file Regmon.log is attached in two parts due to the size limitation for attachements.
Pekka
Attachments:
Regmon21.LOG ‏1127 KB
Filemon9.LOG ‏644 KB
Regmon11.LOG ‏1063 KB

Sync Issue for Outlook 2003 Resolved

First let me say that this has been a bit of a laborious project. I was able to successfully resolve the sync issue on my connection and was replicated on a second machine and second iPhone using the same process.
NOTE: This worked with the following: Windows XP Pro, (Version 2002 SP2) and Outlook 2003. Your results may vary!
With your iPhone NOT connected, do the following:
Go to the Microsoft Website under Downloads and be certain you have the latest Service Pack 2 for Outlook and all other Windows security updates downloaded installed on your machine, then (IMPORTANT!) RE-START your machine!
In Outlook:
1. Go to Tools/Options/Other/Advanced Options/COM Add-Ins
2. There should be two add-ins listed:
- iTunes Outlook Addin
- Outlook iTunes Sync Addin
3. Be sure the boxes are checked for both items.
4. Then under Help/About/Disabled Items, highlight and enable the iTunes add-in, if it is still disabled.
5. Close Outlook, and RE-START your computer.
(Seems these add-in gets written into the Windows registry as well as the Outlook add-in manager.)
6. Open Outlook and check Help/About/Disabled Items and the COM Add-ins to be sure the add-ins are recognized.
Connect your iPhone and sync. Once the sync process is complete, check your phone for any/all synced items...
Again, once this process worked on my machine, and was replicated on a second machine (Same OS, and Outlook version) so I know it can be done successfully without help from Apple tech support.
I'd be curious to hear from anyone trying this process to see if this works in a different setting, (i.e. OS version, etc.)
Good luck!
Dell Windows XP Pro
Dell Windows XP Pro

NOTE: This worked with the following: Windows XP Pro,
(Version 2002 SP2) and Outlook 2003. Your results may
vary!
With your iPhone NOT connected, do the following:
[laborious process omitted]
Again, once this process worked on my machine, and
was replicated on a second machine (Same OS, and
Outlook version) so I know it can be done
successfully without help from Apple tech support.
I'd be curious to hear from anyone trying this
process to see if this works in a different setting,
(i.e. OS version, etc.)
I tried this, including rebooting my iPhone prior to resyncing it with Outlook, and there was no joy.
My symptom is that I can enter calendar items on the iPhone, and they appear on Outlook, but I can't enter calendar items on Outlook and have them appear on the iPhone.
My suspicion is this: I have multiple email accounts feeding into my Outlook account. I think that may have something to do with it. I've been waiting and reading the forums here, because I've been concerned that the iPhone support calls would be flooding in. But this is starting to be pretty annoying, so I'm going to try to call Apple and see if they can help. (And also with the "no additional mailbox" problem, which is also pretty durn annoying.)
If I find an answer, I'll post.

PC Sync issues with Outlook and Iphone

Can anyone point me to a discussion group which can address the sync issues I am having with my iphone since upgrading itunes and iphone last night on my windows PC.
Most discssions threads are mac orientated and as a result I rarely get a response to my issues!
I am not able to carry out any syncs on my iphone as it crashes outlook.
I appreciate any advice to where top look for an answer to this.

I found a workaround and I hope this helps someone, I had a client with this issue today. Her iPhone synced up great with the outlook calendar but not with the contacts and that was what was important to her. Here is my words of advice.......
1. Please don't bash apple on this issue, I have seen many posts that do this on this topic.
Apple seems to be releaseing full exchange support in June.
2. Here is what I think is going on.
Take a look at WHAT type of set up you have on your outlook (imap, Exchange, or POP)
If you use your outlook with imap or exchange, outlook will not create a .pst file, you will have a .ost file which seems like itunes sync cant read and you get an error. With a pop account you get a .pst file.
Here is what I did.
I made a personal folder and copied all of her contacts to it and changed the DEFAULT mail folder to point to the newly created personal folder. (personal folders make a .pst file)
then I went into iTunes and started a sync and all the contacts got synced up with her phone. ( she was very very happy )
Hopefully in June the iPhone will have full exchange support.
Hope this helps and please correct me if i'm wrong.
Thanks

Sync issues with outlook and office 365

one computer keeps getting sync issues. This does not have issues with any other computer in the same 365 account.
i have already recreated the outlook profile but the error still comes up in the sync issues folder.
the error log says:
17:58:39 Synchronizer Version 12.0.6672
17:58:39 Synchronizing Mailbox 'xxxxxx'
17:58:39 Synchronizing Hierarchy
17:58:40 Synchronizing server changes in folder 'Inbox'
17:58:40 Downloading from server '[email protected]'
17:58:53            8 item(s) added to offline folder
17:58:53 Synchronizing server changes in folder 'Drafts'
17:58:53 Downloading from server '[email protected]'
17:58:53 Synchronizing server changes in folder 'Junk Email'
17:58:53 Downloading from server '[email protected]'
17:58:54            1 item(s) added to offline folder
17:58:54 Done
17:59:07 Microsoft Exchange offline address book
17:59:07                  Not downloading Offline address book files.
A server (URL) could not be located.
17:59:07         0X80004005
Regards Jake Gardner If you found this post helpful, please give it a helpful vote. If it answered your question, remember to mark it as an Answer.

Hi,
Do you mean other machines that configured with the same email account don't have the issue?
Have you ever tried to manually download the Offline Address Book? On the ribbon, go to SEND/RECEIVE tab>Send/Receive Groups>Download Address Book...
If issue persists, please first check that the Background Intelligence Transfer Service (BITS) service is running:
Go to Control Panel\All Control Panel Items\Administrative Tools, and then click "Services".
In the list of services, click "Background Intelligence Transfer Service", and then make sure that the status of this service is set to "Started".
Outlook uses BITS to connect to the URL that's provided by the Autodiscover service. (Outlook use Autodiscover service to automatically configure themselves for access to Exchange server.)
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Sync issue with Outlook Calendar

I just got my first BB - the Pearl 8120. I installed the Desktop Manager v4.6 off the BB web on an XP tablet pc. I set it up to syncronize with my outlook 2003. The sync worked fine for the contacts, however, when it started syncing the calendar, it started up saying it was reading from MS Outlook Calendar and read through the items until it reached 2096/13344. It stalled for about 30-45 seconds and then started up again until it reached 4613. It stalled again, but started up again. At record 6089, a message comes up that says "Intellisync - The operation terminated unexpectedly". I push "ok" and it returns to the desktop manager. If I push sync again, it comes up and says "Intellisync - unknown error reported". I have to close out of the desktop manager and restart to have it sync again. I tried syncing just the notes and it worked fine. I also sync'd the tasks with no issues. However, everytime I try syncing the calendar, it bombs out.
I tried to see if there was a suspicious calendar entry in outlook, but I can't find which entry it is bombing out on (just the number - the entries listed in the log don't appear to be in a specific order).
I turned off my anti-virus and had the same luck.
I also went into the advanced section of backup and restore to delete the database (recommendation from BB website technical support), but there are no databases listed at all for the computer databases.
I have been using hotsync from Palm to sync with my palm. Active sync is also installed on my system.
Any ideas?
Solved!
Go to Solution.

Ok- I think I found a solution. AT&T directed me to a BB document KB01451 which shows you how to turn on advanced logging capability. Evidently, I had a few records in my Outlook database where the date codes were corrupted for some unknown reason. I followed the directions to turn on the logging. Then, do a sync. After you get the error message, look in the tif.log using notepad and scroll to the bottom of the document. Within the first few lines, you will see the subject line. Go into Outlook calendar and go into the advanced find. Type in the subject line and have the search look for the subject title. If you have more than one entry with the same name, you can probably figure out the specific record with a location or some other identifying mark. If not, you need to process all the records you found. What I did was open up the record - each corrupted record had a reoccurance set. I went into the reoccurance tab located under tools. I selected ok and acknowledged the warning it would give me about changes to some events may be changed. I then saved the appointment. I then went into the directory of the logs and renamed the logs. You can also just erase them if you don't want to keep track of them. By the way, you will probably have to shut down the desktop manager and Outlook in between the errors - you may have to close outlook through the task manager as it gets hung due to the error. You just have to keep going through the process until you find all the corrupted records - I had 6 in my file of 13k records. I have no idea why this was happening - the records were from many years ago to a few weeks ago....not a good sign!! My Palm didn't seem to have an issue with these records, so I don't know why they were an issue with the BB....but I am up and running after several hours of messing with this - hopefully this will help someone else.

Sync problem with Outlook 2007 and BDS version 7.1

I upgraded from 6 to 7,1 on Blackberry Desktop Software and now get the following error when trying to USB sync. I use homail account through outlook connector.
"Unable to access local folders. If your Outlook profile uses Hotmail connector, you must create a local data store (PST) and set it as the default delivery location for the profile."
I have had no problems syncing until I upgraded to version 7.1. Is there a fix for this or how do I reinstal version 6.
Thanks in advance

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB32597 A Hotmail connector error appears when attempting to synchronize with Microsoft Outlook using the BlackBerry Desktop Software
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
As an alternative, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Sync issue with Outlook 2010

Hi,
Not sure if this would be the correct place for this, but here is my issue
We have a client with Exchange 2010, and Outlook 2010 and they seem to be getting sync issues. the error that comes up is
10:58:52 Synchronizer Version 14.0.6117
10:58:52 Synchronizing Mailbox "User Mailbox"
10:58:52 Synchronizing local changes in folder 'Inbox'
10:58:52 Uploading to server "server.domain"
10:58:52 Synchronization of some deletions failed.
10:58:52                  [0-130]
10:58:52            2 item(s) deleted in online folder
10:58:52 Done
And here is another example
10:27:20 Synchronizer Version 14.0.6117
10:27:20 Synchronizing Mailbox "User Mailbox"
10:27:20 Synchronizing Hierarchy
10:27:20 Synchronizing local changes in folder 'move folder'
10:27:20 Uploading to server "Server.domain"
10:27:20 Synchronization of some deletions failed.
10:27:20                  [0-130]
10:27:21            3 item(s) added to online folder
10:27:21            3 item(s) deleted in online folder
10:27:21 Synchronizing local changes in folder 'move folder 2'
10:27:21 Uploading to server
"Server.domain"
10:27:21            4 item(s) added to online folder
10:27:21 Downloading from server
"Server.domain"
10:27:21 Done
10:27:25 Microsoft Exchange offline address book
10:27:25 Download successful
Now I have tried some of the standard troubleshooting steps but it seems to keep happening.
This is what I have tried
1) turned off any 3rd part addins
2) turned on outlook logging, but it does not seem to indicate any errors, or I may not be reading it right
3) removed the ost file, and let outlook recreate it
4) turned off cache mode, and turned off offline file, re-open outlook turned back on offline file, cache mode
5) removed exchange support files for outlook, and repaired office
So I am not sure where to proceed from here.
Thanks
Tim

Hello Tim,
Is there any new update on this thread?
Thanks,
Simon
Exchange Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]

Unable to Sync iphone with outlook 2003

hi
I have two PCs - one at home and one at office. The PC at home went perfectly (outlook 2007).
I could not sync the contacts and calendars in the outlook 2003 in my office PC with iphone (via itune). I got the error message that "either there is no default mail clinet or mail client cannot fulfill the messaging request. Please turn your outlook as default mail client" but I checked and the outlook was set as default mail client. Pls help
Not sure because the office PC oputlook mail is atatched to the office outlook exchange mail server (while my home PV is attached normal ISP)

I have been having a problem syncing my contacts from outlook 2003 to the iPhone since upgrading to firmware 1.1.3 and iTunes 7.6.
My solution was to exit outlook completely, then run task manager and terminate any outlook tasks that are hanging around. Then (one time only) copy contacts to the iphone by clicking the appropriate box in iTunes. After that it's been syncing normally (as long as no outlook tasks are running).

Tour Sync Issues with Outlook 2003 and Error Code 0x8004fceb

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