Traceroute timeouts and lots of packet loss when a...

I host various site via the above, and since late last night and today, I am having connection timeout issues on all of them (but sites like bbc, bt etc are fine). I contacted them and performed a traceroute to my default site southee.co.uk which timed out. Below are the results:
traceroute to southee.co.uk (37.61.236.12), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 2.733 ms 2.414 ms 2.415 ms
2 esr5.manchester5.broadband.bt.net (217.47.67.144) 72.412 ms 29.705 ms 131.735 ms
3 217.47.67.13 (217.47.67.13) 31.390 ms 29.680 ms 103.936 ms
4 213.1.69.226 (213.1.69.226) 41.172 ms 32.700 ms 129.323 ms
5 31.55.165.103 (31.55.165.103) 30.791 ms 31.639 ms 130.306 ms
6 213.120.162.69 (213.120.162.69) 31.248 ms 59.138 ms 30.657 ms
7 31.55.165.109 (31.55.165.109) 32.159 ms 31.507 ms 31.513 ms
8 acc2-10gige-9-2-0.mr.21cn-ipp.bt.net (109.159.250.228) 31.499 ms 31.325 ms
acc2-10gige-0-2-0.mr.21cn-ipp.bt.net (109.159.250.194) 31.197 ms
9 core2-te0-12-0-1.ealing.ukcore.bt.net (109.159.250.147) 41.744 ms
core2-te0-13-0-0.ealing.ukcore.bt.net (109.159.250.139) 41.346 ms
core2-te0-5-0-1.ealing.ukcore.bt.net (109.159.250.145) 41.744 ms
10 peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211) 39.527 ms
peer1-xe10-0-0.telehouse.ukcore.bt.net (109.159.254.122) 38.791 ms 38.910 ms
11 te2-3.sov-edge1.uk.timico.net (195.66.224.111) 54.032 ms 37.941 ms 38.642 ms
12 78-25-201-30.static.dsl.as8607.net (78.25.201.30) 45.830 ms 46.413 ms 42.448 ms
13 * * *
They then performed a traceroute from the server and got the following, again with timeouts and packet loss. See below:
1. 37.61.236.1 0.0% 10 0.5 0.7 0.4 2.9 0.8
2. ae0-2061.ndc-core1.uk.timico 0.0% 10 0.3 0.3 0.2 0.5 0.1
3. te2-3.sov-edge1.uk.timico.ne 0.0% 10 10.5 9.7 4.2 30.2 8.7
4. linx1.ukcore.bt.net 0.0% 10 4.1 4.3 4.1 5.9 0.6
5. host213-121-193-153.ukcore.b 0.0% 10 5.5 8.0 4.9 12.7 2.3
6. acc2-10GigE-4-3-1.mr.21cn-ip 0.0% 10 11.4 11.4 11.4 11.6 0.1
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8. 31.55.165.108 0.0% 10 12.1 12.1 11.8 12.4 0.2
9. 213.120.162.68 0.0% 10 12.0 12.1 12.0 12.3 0.1
10. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
I've just spent a fustrating 15 minutes with Bt Support chat who just seemed want to pass me on to the BT Business team, so I thought I'd post here, for a more informed response.

Hi Jane, Thanks for the reply. I have now purchased an AEBS(n) to try to overcome this problem. The Apple site says it is compatible with all versions of Airport card so I thought it would solve the problem. My new problem is to be found here: http://discussions.apple.com/thread.jspa?threadID=1087292&tstart=0
However to answer your questions, The OS is 10.4.10 and I have run every updater I can find for all Macs concerned. hope this helps.

Similar Messages

Slow and lots of packet loss

Hi Folks,
I have a wireless network set up at home with 3 macs on it. I have a G3 iMac (ruby) with an airport card (original), a Dual 1.25GHz G4 MDD also with an original airport card in it and finally a new MacBook Pro with the standard Airport Extreme 802.11N card and firmware.
Both the older machines connect and browse as one would expect them to and are lightning fast at browsing compared to the MBP. Is there some sort of mismatch with the cards?
The router is not Apple. It is a Billion 7402VGP (wireless and VoIP) with the latest firmware. It is not capable of 802.11N but is capable of 802.11g. I have tried the MBP with traceroute with 50% packet loss on wireless but none on ethernet. The G4 on wireless has no packet loss and is further away.
Any advice? What else could I tell you that would help you to help me?
MacBook Pro 15" 2.2Ghz Core 2 Duo Mac OS X (10.4.10) Wireless Card Firmware Version: 1.1.8.5

Hi Jane, Thanks for the reply. I have now purchased an AEBS(n) to try to overcome this problem. The Apple site says it is compatible with all versions of Airport card so I thought it would solve the problem. My new problem is to be found here: http://discussions.apple.com/thread.jspa?threadID=1087292&tstart=0
However to answer your questions, The OS is 10.4.10 and I have run every updater I can find for all Macs concerned. hope this helps.

White noise, sort of packet loss when talking with...

Hi,
For some unknown reason when I talk with one specific person the call doesn't exactly drop out it sort of cuts the audio and gives me white noise (sort of like when you get packet loss when transferring files or gaming), I have 0 idea why it does it. Does it the reverse as well, but only for me and this person. Everyone else thats in the call doesn't get effected and its frustrating me.

When in a call goto call > Technical info. This will show you various info about the call connection (and a lot of useless info aswell). Amongst the info is packet loss, and relays (if relays = more than 0 you are not directly connected).
Being on the same Skype, version might help.

BEFW11s4 and Mac IP packet loss

I have had a Linksys Wireless BEFW11s4 wireless router. It has worked fine with my Windows boxes. I just got an iMAC and with some minor problems I got it connected to the wireless network. I am using WEP and not broadcasting the SSID. I have the iMAC connected with full signal strength. I obtained a DHCP address from my DHCP server. However, when I try to ping items both on my wireless network and on the Internet I am having a lot of packet loss. Any ideas? I did not see a firmware upgrade for this model.........
Thanks!

Hi, connect one of your Pc to the router and log into the setup page of the router by http://192.168.1.1 the username is blank and the password is admin. You will see an advanced tab on the right hand side top.
Under the Advanced tab you will the wireless tab. On this screen lower the Beacon to 75 > Rts Threshold to 2392 and the Fragmentation Threshold to 2306.
If this still does not works then on the setup page under the Help tab you will find an option to upgrade the Firmware for the router. And you can find the firmware on the www.linksys.com/download site.

Packet loss when pinging from/to a cisco 3560e switch

I see Packet loss when pinging from/to a cisco 3560e switch. CPU utilization is normal.
Switches are running with IOS c3560e-universalk9-mz.122-35.SE5.bin.
Packet loss is observed for all the devices irrespective of directly connected or remote devices.
If i do self pinging, there are no packet loss.
I don't see any error on interface.
Can anyone please help me in resolving this issue.

TCB       Local Address           Foreign Address        (state)
03737C48 10.47.0.229.60053       10.41.81.55.49         CLOSEWAIT
039ACDC4 10.47.0.229.61929       10.41.35.250.49        CLOSEWAIT
03B316C0 10.47.0.229.27544       10.41.81.55.49         CLOSEWAIT
038228F0 10.47.0.229.16506       10.41.35.250.49        CLOSEWAIT
039C3D04 10.47.0.229.15207       10.41.81.55.49         CLOSEWAIT
039A9BD0 10.47.0.229.52983       10.41.81.55.49         CLOSEWAIT
0394152C 10.47.0.229.22425       161.61.35.250.49       CLOSEWAIT
037D811C 10.47.0.229.21117       10.41.81.55.49         CLOSEWAIT
039C12BC 10.47.0.229.37437       10.41.81.55.49         CLOSEWAIT
03933B84 10.47.0.229.34085       161.61.35.250.49       TIMEWAIT
03B32340 10.47.0.229.45729       10.41.81.55.49         CLOSEWAIT
038247D0 10.47.0.229.32816       10.41.81.55.49         CLOSEWAIT
039A92D8 10.47.0.229.38680       161.61.35.250.49       CLOSEWAIT
037370F0 10.47.0.229.13212       10.41.81.55.49         CLOSEWAIT
037D85F0 10.47.0.229.38728       10.41.81.55.49         CLOSEWAIT
03B2B284 10.47.0.229.23428       10.41.81.55.49         CLOSEWAIT
03B2ADB0 10.47.0.229.56836       10.41.81.55.49         CLOSEWAIT
0394BFF0 10.47.0.229.23257       161.61.35.250.49       CLOSEWAIT
036604DC 10.47.0.229.44437       10.41.81.55.49         CLOSEWAIT
0394C700 10.47.0.229.22          192.37.184.211.61639   ESTAB
039B9A68 10.47.0.229.20543       10.41.81.55.49         CLOSEWAIT
03739B28 10.47.0.229.15392       10.41.81.55.49         CLOSEWAIT
TCB       Local Address           Foreign Address        (state)
0392EA48 10.47.0.229.13862       10.41.81.55.49         CLOSEWAIT
0365E23C 10.47.0.229.27856       10.41.81.55.49         CLOSEWAIT
03817C0C 10.47.0.229.64929       10.41.81.55.49         CLOSEWAIT
039357C8 10.47.0.229.22088       10.41.81.55.49         CLOSEWAIT
037375C4 10.47.0.229.21832       10.41.81.55.49         CLOSEWAIT
039C20E8 10.47.0.229.18169       10.41.81.55.49         CLOSEWAIT
03716D08 10.47.0.229.61993       10.41.81.55.49         CLOSEWAIT
039A74E4 10.47.0.229.62948       10.41.81.55.49         CLOSEWAIT
03655480 10.47.0.229.14052       10.41.81.55.49         CLOSEWAIT
039407F0 10.47.0.229.49643       161.61.35.250.49       CLOSEWAIT
039A53AC 10.47.0.229.13233       10.41.81.55.49         CLOSEWAIT
03739FFC 10.47.0.229.16605       10.41.81.55.49         CLOSEWAIT
039B82B8 10.47.0.229.16458       10.41.35.250.49        CLOSEWAIT
039BEBA4 10.47.0.229.64377       10.41.81.55.49         CLOSEWAIT
03741980 10.47.0.229.13866       10.41.81.55.49         CLOSEWAIT
03B3ABF8 10.47.0.229.19365       10.41.81.55.49         CLOSEWAIT
039B5810 10.47.0.229.24768       10.41.81.55.49         CLOSEWAIT
03956E48 10.47.0.229.55980       161.61.35.250.49       CLOSEWAIT
03946820 10.47.0.229.65053       161.61.35.250.49       CLOSEWAIT
037DBE94 10.47.0.229.15283       10.41.81.55.49         CLOSEWAIT
039A4854 10.47.0.229.48562       10.41.81.55.49         CLOSEWAIT
TCB       Local Address           Foreign Address        (state)
03B33320 10.47.0.229.29803       10.41.81.55.49         CLOSEWAIT
03B3B79C 10.47.0.229.12142       10.41.81.55.49         CLOSEWAIT
03713C9C 10.47.0.229.63799       10.41.81.55.49         CLOSEWAIT
039BBECC 10.47.0.229.14763       10.41.81.55.49         CLOSEWAIT
03656E40 10.47.0.229.16357       10.41.81.55.49         CLOSEWAIT
0362A73C 10.47.0.229.62450       10.41.81.55.49         CLOSEWAIT
039B878C 10.47.0.229.64402       161.61.35.250.49       CLOSEWAIT
03826CFC 10.47.0.229.16108       10.41.81.55.49         CLOSEWAIT
03B2CA34 10.47.0.229.17634       10.41.81.55.49         CLOSEWAIT
03AD78D0 10.47.0.229.15249       161.61.35.250.49       CLOSEWAIT
03AD967C 10.47.0.229.20389       161.61.35.250.49       CLOSEWAIT
03B2C560 10.47.0.229.37079       10.41.81.55.49         CLOSEWAIT
039C5128 10.47.0.229.24711       10.41.81.55.49         CLOSEWAIT
03822F74 10.47.0.229.54866       10.41.81.55.49         CLOSEWAIT
0372C5FC 10.47.0.229.13298       10.41.81.55.49         CLOSEWAIT
0372D278 10.47.0.229.12407       10.41.81.55.49         CLOSEWAIT
039A33D0 10.47.0.229.36573       10.41.81.55.49         CLOSEWAIT
039BCEF8 10.47.0.229.53853       10.41.81.55.49         CLOSEWAIT
039C02D8 10.47.0.229.53725       10.41.81.55.49         CLOSEWAIT
039B5CE4 10.47.0.229.58027       10.41.81.55.49         CLOSEWAIT
0381866C 10.47.0.229.17100       10.41.81.55.49         CLOSEWAIT
TCB       Local Address           Foreign Address        (state)
039BB374 10.47.0.229.53148       10.41.81.55.49         CLOSEWAIT
03AD3634 10.47.0.229.19716       161.61.35.250.49       CLOSEWAIT
0362DAA4 10.47.0.229.19479       10.41.81.55.49         CLOSEWAIT
0365AE60 10.47.0.229.62209       10.41.81.55.49         CLOSEWAIT
0362D5D0 10.47.0.229.41327       10.41.81.55.49         CLOSEWAIT
037D7C48 10.47.0.229.58283       10.41.81.55.49         CLOSEWAIT
03955474 10.47.0.229.33810       161.61.35.250.49       CLOSEWAIT
0373B15C 10.47.0.229.23331       10.41.81.55.49         CLOSEWAIT
036628D0 10.47.0.229.46856       10.41.81.55.49         CLOSEWAIT
03819584 10.47.0.229.19861       10.41.81.55.49         CLOSEWAIT
0394D000 10.47.0.229.64732       10.41.35.250.49        CLOSEWAIT
0394B760 10.47.0.229.19967       161.61.35.250.49       CLOSEWAIT
039B6BD4 10.47.0.229.40096       10.41.81.55.49         CLOSEWAIT
03AD7150 10.47.0.229.65184       10.41.35.250.49        CLOSEWAIT
039BC3A0 10.47.0.229.64702       10.41.81.55.49         CLOSEWAIT
03B3A724 10.47.0.229.60399       10.41.81.55.49         CLOSEWAIT
037145E0 10.47.0.229.43951       10.41.81.55.49         CLOSEWAIT
03955EDC 10.47.0.229.29015       161.61.35.250.49       TIMEWAIT
0365FB34 10.47.0.229.13961       10.41.81.55.49         CLOSEWAIT
03828D54 10.47.0.229.12743       10.41.81.55.49         CLOSEWAIT
037DB40C 10.47.0.229.23708       10.41.81.55.49         CLOSEWAIT
TCB       Local Address           Foreign Address        (state)
039AF814 10.47.0.229.15100       10.41.81.55.49         CLOSEWAIT
0392E344 10.47.0.229.23399       10.41.35.250.49        CLOSEWAIT
0393DC3C 10.47.0.229.15393       161.61.35.250.49       CLOSEWAIT
03AD85D0 10.47.0.229.40932       161.61.35.250.49       TIMEWAIT
039574CC 10.47.0.229.25935       10.41.35.250.49        CLOSEWAIT
03738B74 10.47.0.229.58656       10.41.81.55.49         CLOSEWAIT
039AD91C 10.47.0.229.56760       10.41.81.55.49         CLOSEWAIT
03B3BC70 10.47.0.229.15058       10.41.81.55.49         CLOSEWAIT
03B2DC54 10.47.0.229.51131       161.61.35.250.49       CLOSEWAIT
03B393F0 10.47.0.229.11957       10.41.35.250.49        CLOSEWAIT
039B2610 10.47.0.229.33728       10.41.81.55.49         CLOSEWAIT
03B311EC 10.47.0.229.18047       10.41.81.55.49         CLOSEWAIT
039A8E04 10.47.0.229.52022       161.61.35.250.49       CLOSEWAIT
0365D460 10.47.0.229.12241       10.41.81.55.49         CLOSEWAIT
03B33E78 10.47.0.229.47640       10.41.81.55.49         CLOSEWAIT
0372C128 10.47.0.229.60323       10.41.81.55.49         CLOSEWAIT
03661CD8 10.47.0.229.39923       10.41.81.55.49         CLOSEWAIT
0393C73C 10.47.0.229.41864       10.41.35.250.49        CLOSEWAIT
03829584 10.47.0.229.56673       161.61.35.55.49        CLOSEWAIT
0362AC10 10.47.0.229.31952       10.41.81.55.49         CLOSEWAIT
039BF078 10.47.0.229.22636       10.41.81.55.49         CLOSEWAIT
TCB       Local Address           Foreign Address        (state)
0365CF8C 10.47.0.229.14476       10.41.81.55.49         CLOSEWAIT
039B443C 10.47.0.229.59226       10.41.81.55.49         CLOSEWAIT
0393E794 10.47.0.229.56282       10.41.35.250.49        CLOSEWAIT
03657740 10.47.0.229.25769       10.41.81.55.49         CLOSEWAIT
03B2F6E8 10.47.0.229.19328       10.41.81.55.49         CLOSEWAIT
0373AC88 10.47.0.229.25766       10.41.81.55.49         CLOSEWAIT
039B213C 10.47.0.229.28882       10.41.81.55.49         CLOSEWAIT
039C07AC 10.47.0.229.38201       10.41.81.55.49         CLOSEWAIT
03AD8DD0 10.47.0.229.23002       10.41.35.250.49        CLOSEWAIT
03739048 10.47.0.229.29572       10.41.35.250.49        CLOSEWAIT
039BA464 10.47.0.229.32273       10.41.81.55.49         CLOSEWAIT
03B31E6C 10.47.0.229.32521       10.41.81.55.49         CLOSEWAIT
0365EBE0 10.47.0.229.41319       10.41.81.55.49         CLOSEWAIT
03938804 10.47.0.229.62841       10.41.35.250.49        CLOSEWAIT
039A1AF8 10.47.0.229.12758       10.41.81.55.49         CLOSEWAIT
039B7DE4 10.47.0.229.20921       10.41.81.55.49         CLOSEWAIT
036549F8 10.47.0.229.51903       10.41.81.55.49         CLOSEWAIT
03714CC8 10.47.0.229.45145       10.41.81.55.49         CLOSEWAIT
037425F8 10.47.0.229.56492       10.41.81.55.49         CLOSEWAIT
03B39D74 10.47.0.229.18174       10.41.81.55.49         CLOSEWAIT

Network issues. Packet loss when spray is used!!!!!!!!!!!!!!!

Hi, I am not in a position to figure out, is it an issue with my server or my network. I run spray and find packet loss...what should I suspect?
In one way, the packet loss is 0%, while the other way, there is 90% loss. Both machines are located in two different buildings.
here is the output.
bash-2.03# spray 172.16.59.7
sending 1162 packets of length 86 to 172.16.59.7 ...
no packets dropped by 172.16.59.7
34031 packets/sec, 2926694 bytes/sec
bash-2.03# spray 172.16.59.7
sending 1162 packets of length 86 to 172.16.59.7 ...
no packets dropped by 172.16.59.7
33512 packets/sec, 2882044 bytes/sec
bash-2.03# spray 172.16.59.238
sending 1162 packets of length 86 to 172.16.59.238 ...
205 packets (17.642%) dropped by 172.16.59.238
28146 packets/sec, 2420575 bytes/sec
bash-2.05$ spray giove
sending 1162 packets of length 86 to giove ...
1052 packets (90.534%) dropped by giove
7 packets/sec, 629 bytes/sec
bash-2.05$ spray giove
sending 1162 packets of length 86 to giove ...
1052 packets (90.534%) dropped by giove
7 packets/sec, 629 bytes/sec
bash-2.05$ spray giove
sending 1162 packets of length 86 to giove ...
1052 packets (90.534%) dropped by giove
7 packets/sec, 629 bytes/sec
bash-2.05$ spray giove
sending 1162 packets of length 86 to giove ...
1052 packets (90.534%) dropped by giove
7 packets/sec, 630 bytes/sec
bash-2.05$ spray giove
sending 1162 packets of length 86 to giove ...
1052 packets (90.534%) dropped by giove
7 packets/sec, 630 bytes/sec
bash-2.05$ spray giove
sending 1162 packets of length 86 to giove ...
1052 packets (90.534%) dropped by giove
7 packets/sec, 630 bytes/sec

http://docs.sun.com/app/docs/doc/816-5166/6mbb1kqhl?a=view
spray is not useful as a networking benchmark, as it uses unreliable connectionless transports, UDP for example. spray can report a large number of packets dropped when the drops were caused by spray sending packets faster than they can be buffered locally, that is, before the packets get to the network medium.

Packet Loss When Extending Network?

Hi there, everyone.
I just purchased the Airport Extreme AC after upgrading to 802.11AC devices in the home. On its own, the Extreme AC performs flawlessly - consistent connections, max speed my ISP provides, no-lag, no studdering, no packet loss. I was dissapointed with the range of the device at the far ends of my home, so I set up my previous generation Airport Extreme to extend the network.
It extends the network fine, speeds are about half of what I get at the source, but the issue is that when it is part of the network, I experience packet loss, anywhere from 3% to 8%. I've tested this multiple times, unplugging, testing, replugging, testing. It happens both wirelessly and through ethernet. The issue is no question caused by the previous gen Airport extending the network.
Any help here would be great!
Setup:
- Motorla Surfboard SB6141
- WAN into Airport Extreme AC
- Previous generation Airport Extreme to extend the network, no special settings.
Don't be afraid to use techincal terminology to help me. I can follow and understand the majority of it, as I'm pretty into all of this.

I'm not aware of anything that has changed in the 802.11ac version of the AirPort base stations that would induce the packet loss that you are seeing with an extended network over using an earlier generation. I am assuming, of course, that you are extending another Apple wireless router ... correct?
Typically I would recommend that you would review the placement of the extending base station to be sure that it is in the optimal spot to reproduce the signal with the greatest amount of bandwidth possible. (Ref: This AirPort User Tip)

Packet loss when flood pinging a Mac

I had some trouble transferring large files between my iMac and my MBP the other day and so started a bit of investigation. Mistake really - here is what I found:
All mac targets are running up-to-date Leopard and use intel processors.
The home network has a linksys wireless router - all devices connected by copper.
flood ping tests with command 'sudo ping -f <target>:
from iMac to MBP shows 30% packet loss
from MBP tp iMac shows 33% packet loss
from iMac to windows laptop 0% packet loss
from iMac to linksys router 0% packet loss
from iMac to Freecom NAS box 0% packet loss
from MBP to windows laptop 0% packet loss
from MBP to linksys router 0% packet loss
from MBP to Freecom NAS box 0% packet loss
I took the macbook to work and picked targets on another site, several busy switch hops away.
from MBP to windows desktop 0% packet loss
from MBP to another iMac 26% packet loss
from MBP to mac mini 28% packet loss
from MBP to linux server 0% packet loss
from linux server to MBP 32% packet loss
The firewall is off on all the targets.
Seem clear enough - Mac machines can't handle high ping loads. It is no good telling me they don't have to. If they can answer a ping at all, they should be able to handle the load. It is a perfectly acceptable way of stress testing the link. File transfers are generally not an issue but now I want to know...
Why can't the macs handle the ping floods?
Is this indicative of any other weakness in the IP stack?
Pete

I had a suspicion of packet loss on my internet connection but could not be certain it was the ISP at fault. The fact that I had been having trouble transferring large files between my machines led me to look for possible local problems.
Network fault finding should always examine the hardware first so I wanted to see if there was anything about the cabling or the router which might be causing packet loss.
Actually copying data about the network is a pretty poor way to test things because you have several additional layer of complexity that can colour the results.
When I had narrowed down the flood ping packet loss to the macs, I went hunting on the 'net. There were plenty of people who were reporting various kinds of packet loss. Enough of them that I wondered if there was something more to it. Some of them were talking about similar symptoms to mine. The respondents usually answered a question other than the one asked so I thought I would put up some tests and see if there was actually a problem anywhere.
Now I know it is a 'feature' rather than a fault, I can work around it.
Thanks anyway
Pete

Extremely slow internet and 20-50% packet loss

This has been happening for at least a week. I've been trying to play online games such as dota 2 where I have up to 50% packet loss at times. I also try to watch streams however it is usually constantly buffering every 5 seconds on any quality over 240p. I have tried restarting both my modem and router. I've also done a ping test to google which came back with:Pinging google.com [216.58.216.110] with 32 bytes o
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Ping statistics for 216.58.216.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% l
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11msSometimes I will have no packet loss as shown but other times I will have 50%. It happens randomly. However streams will never work above 240p. I have tried speedtesting my internet when it is slow and it comes back the usual 20 Mbps down and 5 up. Anyone know whats going on or any tests I can try? It is extemely frustrating not knowing what to do

mattsmith927 wrote:
This has been happening for at least a week. I've been trying to play online games such as dota 2 where I have up to 50% packet loss at times. I also try to watch streams however it is usually constantly buffering every 5 seconds on any quality over 240p. I have tried restarting both my modem and router. I've also done a ping test to google which came back with:
Pinging google.com [216.58.216.110] with 32 bytes o
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Ping statistics for 216.58.216.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% l
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms
Sometimes I will have no packet loss as shown but other times I will have 50%. It happens randomly. However streams will never work above 240p. I have tried speedtesting my internet when it is slow and it comes back the usual 20 Mbps down and 5 up.
Anyone know whats going on or any tests I can try? It is extemely frustrating not knowing what to do
I am sorry to hear about the trouble you are having with this. Has this happened recently? I was able to check the connection history and it does seem to be much better for the past week. If the issue comes back let me know, we might need to have a tech check this. -FC

Stream 7 dropping lots of packets only when unplugged

Hi:
I have a new Stream 7/ windows 8.1 and I'm having serious problems with dropped packets. I lose about 45% of the packets when it's unplugged and only about 1% when it's plugged it. I really noticed it with a UDP app I use which is essentially non functional when the stream is unpllugged, and works OK then it's powered up. The battery is near 95%.
I wrote a batch file that pings my router every second. the pings come back in 2 ms for a few seconds and then the pings fail for about 3 seconds, the cycle repeats forever. I try the same test from another device and it does not fail.
I checked and the driver is current, and there are no updates available.
It's got the realtec RTL8723BS.   driver 3007.6.901.2104 which windows says is current. I haven't loaded any software yet as I just got it this morning.
Any help would be greatly appreciated.

So it appears the the stream just doesn't work with access points that don't support WMM (wifi protocall for power management) if it's unplugged from power. I even went and manually created a power plan using pwrcfg where all of the settings are the same plugged in and unplugged, still not good but better.
with the standard power plan, i get a success rate of 30%, unplugged and 100% when plugged in
with the modified plan, I get a success rate of 65% unplugged and 100% when plugged in
This is unfortunate as the intent was to have machiine maintenance people query machine equipment we have which each have thier own hotspot they use for data. because the protocall they use is UDP, this loss rate makes the stream unuseable.  toobad,because I really like it otherwise
edit: i disabled the "Microsoft ACPI-Compliant control method   Battery - - and everythign works....

Tons of packet loss and Verizon techs say its fine

As you can see from the below test ran from dslreports.com, I'm having a lot of packet loss issues. This has been going on for nearly two weeks now and tech support has been more of an annoyance than a help upto this point. I've talked to tech support at least 5 times only to be told my line test comes back fine, its normal, reset your modem, delete your cookies, is your pc old, etc. I've even had them vpn itno my system and run pings and they see the packet loss and all the issues I'm having first hand and still say it isn't a big deal. On more than one occasion I've had my modem data light just flashing and had to reset the modem and they suggest I just buy a new modem. Seriously, is this how bad tech support has gotten?
I've shown them test after test after test and the all come back pretty much the same... The thing is its been perfect for years and suddenly this and its like tech support wants to sweep it under the rug or something. I've had it suggested to me the packet loss and high pings when I'm not getting the packet loss is due to my pool being over populated. Like I'm ow getting ping averages of 250-300 instead of 30-40s, again when its not all timing out.
I've posted over on the dslreports forums asking about this as well as in the Verizon specific forums to the techs all with 0 replies from anything and was told to come here and see if anyone would be able to help.
I really not bother with the hassle of switching isps as ive been a loyal Verizon dsl customer for well over 5 years but at this point just knowing how bad tech support is alone might make me want to.
Can anyone offer any insight on what else to do or help on this possibly?
Thanks.
Test Loss Min
Latency Avg
Latency Max
Latency Pass
Fail Simple ping loss check
10secs of 40byte packets 2 per second 5% loss 137ms 141ms 148ms
warn low bandwidth stream
10secs of 56k/bit ping stream 512byte packets 6% loss 142ms 147ms 154ms
warn medium bandwidth stream
10secs of 128k/bit ping stream 512byte packets 2% loss 140ms 147ms 173ms
pass your first hop ping
stream of 40byte pings to 130.81.44.101 4% loss 118ms You are 19ms
to your first hop
pass Ping plot:
Ping plot:
From East Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 ae-2.bb-b.slr.lxa.us.oneandone.net 0% 60 60 0.46 2.29 59.98 1 te-2-1.bb-b.ms.mkc.us.oneandone.net 0% 60 60 0.92 1.89 36.10 2 64.209.105.233 0% 60 60 13.97 41.38 948.69 3 0.xe-8-2-0.BR3.CHI13.ALTER.NET 0% 60 60 26.13 30.80 80.28 4 0.ae3.CHI01-BB-RTR1.verizon-gni.NET 0% 60 60 26.49 27.84 88.62 5 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 54.25 55.01 56.32 6 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 0% 60 60 116.80 121.05 130.35 7 pool-71-171-24-94.nwrknj.east.verizon.net 14% 52 60 142.49 147.61 169.10 (fail) From West Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 unknown.Level3.net 2% 59 60 0.64 16.67 150.86 1 ae-4-99.edge1.SanJose3.Level3.net 4% 58 60 1.15 5.12 59.35 2 4.68.63.146 0% 60 60 1.25 3.31 55.27 3 0.ae3.XL3.SJC7.ALTER.NET 0% 60 60 1.25 1.68 9.80 4 0.ge-6-3-0.XT1.DCA6.ALTER.NET 0% 60 60 75.58 77.85 108.89 5 0.so-4-0-0.RES-BB-RTR1.verizon-gni.net 0% 60 60 75.52 80.78 136.25 6 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 90.25 91.97 94.08 7 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 2% 59 60 154.03 159.68 164.42 8 pool-71-171-24-94.nwrknj.east.verizon.net 4% 58 60 175.74 183.27 187.00 (fail)

As you can see from the below test ran from dslreports.com, I'm having a lot of packet loss issues. This has been going on for nearly two weeks now and tech support has been more of an annoyance than a help upto this point. I've talked to tech support at least 5 times only to be told my line test comes back fine, its normal, reset your modem, delete your cookies, is your pc old, etc. I've even had them vpn itno my system and run pings and they see the packet loss and all the issues I'm having first hand and still say it isn't a big deal. On more than one occasion I've had my modem data light just flashing and had to reset the modem and they suggest I just buy a new modem. Seriously, is this how bad tech support has gotten?
I've shown them test after test after test and the all come back pretty much the same... The thing is its been perfect for years and suddenly this and its like tech support wants to sweep it under the rug or something. I've had it suggested to me the packet loss and high pings when I'm not getting the packet loss is due to my pool being over populated. Like I'm ow getting ping averages of 250-300 instead of 30-40s, again when its not all timing out.
I've posted over on the dslreports forums asking about this as well as in the Verizon specific forums to the techs all with 0 replies from anything and was told to come here and see if anyone would be able to help.
I really not bother with the hassle of switching isps as ive been a loyal Verizon dsl customer for well over 5 years but at this point just knowing how bad tech support is alone might make me want to.
Can anyone offer any insight on what else to do or help on this possibly?
Thanks.
Test Loss Min
Latency Avg
Latency Max
Latency Pass
Fail Simple ping loss check
10secs of 40byte packets 2 per second 5% loss 137ms 141ms 148ms
warn low bandwidth stream
10secs of 56k/bit ping stream 512byte packets 6% loss 142ms 147ms 154ms
warn medium bandwidth stream
10secs of 128k/bit ping stream 512byte packets 2% loss 140ms 147ms 173ms
pass your first hop ping
stream of 40byte pings to 130.81.44.101 4% loss 118ms You are 19ms
to your first hop
pass Ping plot:
Ping plot:
From East Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 ae-2.bb-b.slr.lxa.us.oneandone.net 0% 60 60 0.46 2.29 59.98 1 te-2-1.bb-b.ms.mkc.us.oneandone.net 0% 60 60 0.92 1.89 36.10 2 64.209.105.233 0% 60 60 13.97 41.38 948.69 3 0.xe-8-2-0.BR3.CHI13.ALTER.NET 0% 60 60 26.13 30.80 80.28 4 0.ae3.CHI01-BB-RTR1.verizon-gni.NET 0% 60 60 26.49 27.84 88.62 5 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 54.25 55.01 56.32 6 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 0% 60 60 116.80 121.05 130.35 7 pool-71-171-24-94.nwrknj.east.verizon.net 14% 52 60 142.49 147.61 169.10 (fail) From West Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 unknown.Level3.net 2% 59 60 0.64 16.67 150.86 1 ae-4-99.edge1.SanJose3.Level3.net 4% 58 60 1.15 5.12 59.35 2 4.68.63.146 0% 60 60 1.25 3.31 55.27 3 0.ae3.XL3.SJC7.ALTER.NET 0% 60 60 1.25 1.68 9.80 4 0.ge-6-3-0.XT1.DCA6.ALTER.NET 0% 60 60 75.58 77.85 108.89 5 0.so-4-0-0.RES-BB-RTR1.verizon-gni.net 0% 60 60 75.52 80.78 136.25 6 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 90.25 91.97 94.08 7 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 2% 59 60 154.03 159.68 164.42 8 pool-71-171-24-94.nwrknj.east.verizon.net 4% 58 60 175.74 183.27 187.00 (fail)

Constant Packet Loss

Hello, over the past month I have been recieving terrible quality over ventrilo (a VOIP program), terrible lagging in online games, and even when browsing the internet I often have to refresh a web page several times to get it to show up. At first I thought it was just my internet having an off week so I waited a while, but the problem continued. I'm not too good with routers, modems and internet connections etc, but I talked to some friends and did some googling and was pointed towards packet loss as a possible cause, so I ran some tests and here are the results I got, which seem to indicate a lot of packet loss. www.pingtest.com sometimes reports up to 50%.
http://i54.tinypic.com/2uj4fiu.jpg
http://i55.tinypic.com/zupget.jpg
http://i53.tinypic.com/29d71xw.jpg
http://i55.tinypic.com/30jhhn7.jpg
I'm using a BT home hub (I really don't know what model and I can't find anything in the home hub program or on the physical hub that tells me the model, it's white and a couple of years old though.)
I really have no idea how to find the cause via the info, since as I said I don't really know a lot about it. Would appreciate any help in finding the cause so I can call BT, or even better find a fix I could do myself.

Took several tries to get the speed test to complete, left it running for an hour at one point :
http://i52.tinypic.com/16j1nc3.jpg
The ADSL Line details :
Uptime:
0 days, 8:43:37
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 2,368
Data Transferred (Sent/Received) [MB/MB]:
87.69 / 349.78

Homehub & Packet Loss

I noticed over the past week my internet connection seemed glitchy, with pages occasionally not loading, frequent disconnects from programs/games and sporadic packet loss, which I tracked down to my LAN. Pinging the homehub, could be fine for a few minutes or interspersed with 'Request timed out', usually a disconnect from a game/program would coincide with a few of these.
My setup is a little odd but bear with me, but it's been working flawlessly for over a year, as a near free solution to the HH3s lack of roaming support.
FTTP Infinity
Homehub3b (192.168.1.254) connected to Fibre box, DHCP on, Wifi Off
Homehub2a (192.168.1.50) DCHP off, Wifi On
Homehub2b (192.168.1.55) DCHP off, Wifi On
The 3 hubs are connected to eachother over ethernet.
My desktop on HH3 gigE port was where i noticed the problem consistently around 7-8% packet loss to the router. When connected to the HH2a it gets 0% loss to the HH2a it is physically connected to but around 7-8% to the other two hubs. Strangely it started working fine again after being moved back to HH3 - 0% loss to anything, but problems on the HH2a.
My old spare desktop (for testing) gets the same results, 0% loss to all 3 hubs when connected to HH3, but when on the HH2a 0% and 7-8% packet loss to the other 2 hubs.
My second desktop on HH2b sent 3500 pings to each hub, 0% loss.
Laptops on wireless from the HH2a dont experience any packet loss like the wired connections to it get.
I've tried different cables, different ports, different operating systems, so im wondering if anyone has any ideas or information on similar problems with the homehubs.

The HH3/HH2a are near the fibre box and the HH2b is at the other end of the house on a long ethernet cable. It's quite a large house in an L shape with some solid brick internal walls and coverage with the HH3 seemed slightly worse than the old HH2b on its own. The HH3 doesn't allow devices to roam from APs to its wireless, something to do with them moving from it's ethernet ports to its wifi.
The internet connection is incredibly fast and we have a lot of devices attached, we had *several* pages listed on the HH3 before I reset it - desktops, laptops, smartphones, tablets, games consoles etc. The coverage is great too and were really spoilt, almost like those BT adverts
I've thought about replacing the HH3 before with a different router and wired AP, but I'm not sure how they're rated for current and future FTTP speeds and reviews are scarce. That said, the current setup mostly works great and is free.
Thanks

50% Packet loss

Hi,
This is my 1st time using these forums, I hope you can help me.
3 weeks ago I moved house, since then I have reported 2 faults on the line both due to very low IP profiles (0.14).
4 days ago the BT faults team (over the phone) managed to reset my profile and all has been great up until tonight.
My current profile seems fine, however when I ping bbc.co.uk I end up with lots of time outs and around 50% packet loss.
I did a pathping to bt.net and also ping tested Hop 3 and it seems to be here where my problem is (full results below)
Please advise on a course of action, I tried to can BT faults but was on hold for 2hrs and eventually gave up... as you would.
I am also from Western Scotland (Isle of lewis)
Please help
C:\Users\Xoranium>pathping bt.net
Tracing route to bt.net [193.113.211.125]
over a maximum of 30 hops:
0 Xoranium-PC.home [192.168.1.64]
1 BTHomeHub.home [192.168.1.254]
2 217.47.106.122
3 217.47.106.193
4 213.1.69.166
5 31.55.165.102
6 31.55.165.43
7 31.55.165.107
8 * acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net [109.159.250.100]
9 core1-te0-14-0-3.ealing.ukcore.bt.net [109.159.250.5]
10 core1-pos1-0.birmingham.ukcore.bt.net [62.172.103.81]
11 iar1-gig5-4.birmingham.ukcore.bt.net [62.6.196.94]
12 62.172.57.218
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Xoranium-PC.home [192.168.1.64]
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% BTHomeHub.home [192.168.1.254]
0/ 100 = 0% |
2 42ms 0/ 100 = 0% 0/ 100 = 0% 217.47.106.122
20/ 100 = 20% |
3 --- 100/ 100 =100% 80/ 100 = 80% 217.47.106.193
0/ 100 = 0% |
4 54ms 26/ 100 = 26% 6/ 100 = 6% 213.1.69.166
0/ 100 = 0% |
5 54ms 23/ 100 = 23% 3/ 100 = 3% 31.55.165.102
0/ 100 = 0% |
6 --- 100/ 100 =100% 80/ 100 = 80% 31.55.165.43
0/ 100 = 0% |
7 54ms 26/ 100 = 26% 6/ 100 = 6% 31.55.165.107
0/ 100 = 0% |
8 64ms 25/ 100 = 25% 5/ 100 = 5% acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net [109.159.250.100]
0/ 100 = 0% |
9 62ms 20/ 100 = 20% 0/ 100 = 0% core1-te0-14-0-3.ealing.ukcore.bt.net [109.159.250.5]
6/ 100 = 6% |
10 64ms 32/ 100 = 32% 6/ 100 = 6% core1-pos1-0.birmingham.ukcore.bt.net [62.172.103.81]
0/ 100 = 0% |
11 72ms 26/ 100 = 26% 0/ 100 = 0% iar1-gig5-4.birmingham.ukcore.bt.net [62.6.196.94]
8/ 100 = 8% |
12 67ms 34/ 100 = 34% 0/ 100 = 0% 62.172.57.218
Trace complete.
Solved!
Go to Solution.

if you try this link you will see there were problems last night in western Scotland https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Wi-Fi packet loss + iMessage 'activation' error

Hello
I have two problems:
- Still having WiFi problems after updating to 10.10.3. This is REALLY annoying... When will there be a fix for this core problem?? Everyone is talking about this. When I do a ping to 8.8.8.8, I get a lot of packet loss (around 50%). Most of the time it's in blocks (5 minutes down / 2 minutes up). I tried everything: rebooting router, rebooting computer, adding/removing WiFi in Network preferences, added different DNS, added manual IP,... Other Mac's in the network do not have this problem... It's the operating system.
- I recently changed the password of my Apple ID, now I cannot login to iMessage anymore. 'Cannot Sign In to iMessage'; 'An error occurred during activation. Try again.'. I found a fix via Google, people advice to use Chameleon... But I'd like to rely on official support. This issue is around since Mavericks ...
C'mon Apple... Go back to the philosophy of Jobs' dad: “He loved doing things right. He even cared about the look of the parts you couldn’t see.”. Start fixing this annoying issues for the community!
Regards
Tim.

timdpaep wrote:
Still having WiFi problems after updating to 10.10.3. This is REALLY annoying... When will there be a fix for this core problem?? Everyone is talking about this. When I do a ping to 8.8.8.8, I get a lot of packet loss (around 50%). Most of the time it's in blocks (5 minutes down / 2 minutes up). I tried everything: rebooting router, rebooting computer, adding/removing WiFi in Network preferences, added different DNS, added manual IP,... Other Mac's in the network do not have this problem... It's the operating system.
If your Mac supports Handoff try to disable it and check if there is any progress: System Preferences > General > and disable option Allow Handoff between this Mac and your iCloud devices.
Also, go to System Preferences > Network and remove Bluetooth PAN/DUN if you have these options on the list of your Network Services.
After above steps, reboot your Mac and test it again.
timdpaep wrote:
I recently changed the password of my Apple ID, now I cannot login to iMessage anymore. 'Cannot Sign In to iMessage'; 'An error occurred during activation. Try again.'. I found a fix via Google, people advice to use Chameleon... But I'd like to rely on official support. This issue is around since Mavericks ...
Try this steps first: If you get an error when trying to activate iMessage or FaceTime - Apple Support
If above won't work for you, then i would suggest to create a separate thread for this issue. Otherwise this one will only get messy and soon no one will even look at your thread.
timdpaep wrote:
C'mon Apple... Go back to the philosophy of Jobs' dad: “He loved doing things right. He even cared about the look of the parts you couldn’t see.”. Start fixing this annoying issues for the community!
Apple is not here. This is a user to user discussions forum. If you wish to let Apple know about your issues you, then you might send them a feedback or talk to Apple's Customer Support.

Traceroute timeouts and lots of packet loss when a...

Similar Messages

Maybe you are looking for