Track ball won't rotate

Hi, Can anyone help me with this problem with the tracj ball on the device? I can make it go up and down(scroll through a list) but not sideways--any suggestions?
Thanks!

Hi kitmccarthy,
Welcome to BlackBerry support community forums. As a new comer to the community you would be better of checking some quick answers to basic BlackBerry® questions. Like,
BlackBerry 101 will help you to get simple instructions for setting up your new device and learn specific features and functions about your BlackBerry smartphone.
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If you're looking for a specific query please use the search feature of the community before posting. If your desired query in not found in the forum then post your query in appropriate board mentioning your device OS version(Options -> About).
This usually happens when dirts captures the trackball. Rotate the trackball against a rough cloth slowly. This may help you to remove the dirts cleared away from the trackball. If that doesn't heelp you need to think about replacing trackballs which can ordered online.
Have fun and enjoy your stay!
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

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