Track Call History

Is there an applciation or function that enables you to create a log of the phone call history. I used to have this with my blackberry. There were a couple of different apps that would either send an email with the months communication history or would download them to a separate application when you synced. I need this to track when calls are recieved and returned in my consulting business.

show isdn history
otherwise you can configure your gateway to send calls to a remote syslog or Radius server (imho - the best way).

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Reporting on service call history

I would like to create a report of service call history as can be seen on the service call tab. I know the ASCL table is the change log for service calls: is this my only option for getting a report? Is there a view for the Service call history?
My goal is to track the time it takes between changes in Call Status for some performance reporting. Any suggestions would be much appreciated.
Laura

Hi Laura,
If you need a report for service call history that can be seen on the service call tab, you may not need ASCL. ASCL only saves the header changes. Those data under each tab are saved in the SCLx sub tables.
Thanks,
Gordon

IPhone 5s Recent call history

Hi in my iPhone 5s call history i could see that only the current week voice calls are listed out. Rest all is only for facetime calls. Is there a way by which you can make appear all the type of calls made/received in recent calls list for more than a month

Are you looking at the recent calls on the facetime app or the phone app?
What happens when you look at the recent calls in the phone app that will show you all calls.

I deleted a contact out of my iPhone 4S but when I go to send a message the contact appears although that individual is no longer in my address book. I deleted all text and call history pertaining to the deleted contact but still shows up.

I deleted a contact out of my iPhone 4S but when I go to send a message the contact appears although that individual is no longer in my address book. I deleted all text and call history pertaining to the deleted contact but still shows up. Does anyone have the same issue and how do I fix it?

dam122577 wrote:
but wont restoring as new delete all my info on my phone
Yes. That is why I added...
it will disappear over time due to non-use.

Jabber and IP Phone 8945 call history synchronisation

Hi
We're running 8945 IP Phones and CUPC 8.5.5 and a few Jabber 9.0.4 in a CTI deskphone mode.
Currently both call history are linked to the device. No synchronisation between IP Phone and CUPC / Jabber.
Even the missed calls count is not cleared on both sides when the user looks at the call history. For example if the user looks at the IP Phone call history because it indicates missed calls and the clears the counter, the Jabber still showing the same missed calls count.
Any improvement in the future ?
Thanks,

Hi Jean,
No, there is nothing planned at the moment to provide any synchronization between call history. I will suggest to open a feature request via Cisco TAC.
Thanks,
Maqsood

Jabber and Missed Call history

Hello
I am looking for and explanation or a document around expected behavior for how the Call Log works within the Jabber for Windows client. Our customers setup has Jabber for windows deployed in Deskphone Control mode, where the Jabber clients control a single physical phone. Predominantly a 7945 series phone. How in Sync is the "CALL HISTORY" (missed call, placed call, received call) lists within the Jabber client with the physical phone itself. Examples:
If we miss a call on the physical phone and Jabber is opened, we noticed that both the physical phone and Jabber client report a missing call.
If we miss a call and Jabber is closed, we notice the physical phone reports a missed call, but when Jabber sign's in the "MISSED Call" is not reported on the Jabber client.
Is this expected behavior?
if anyone can provide context or has a document that explains the expected behavior this would be very helpful to me.
Thanks

Jaime,
Just for clarity, I'm not talking about a CSF registered phone, I'm talking about Jabber running in Deskphone Control mode. So yes in a hopeful way I would expect the call history from the physical phones to be in sync since deskphone control is just remotely controlling the phone. I suppose the call history on a physical phone is likely stored locally on the phone itself and this is why they call logs do not remain in sync but i just wanted to confirm that this is a fact vs an assumption.
Thoughts?
Ryan

CUCM 8.6.2 Cant view call history on certain Phones

Have 3 specific user's who cannot view any call history wha so ever, Cant find much in relation to this issue via the web, Thy are the only one's experiencing the issue on the system. I have reset the phone to no avail. also rebuilt the phone from scratch in CM. having no luck figuring it out.
any help or idea I can try

Hi Jason,
The phone stays in upgrading....
We need to fix this first.
Fix the issues related to DHCP & TFTP on the switch to which the phone is connected so that the phone can get the config from the DHCP server.
Sample DHCP config on switch:
ip dhcp pool dhcpconf
network A.S.D.W 255.255.255.0
default-router A.S.D.1
option 150 ip A.S.D.X ----->TFTP server of CUCM
lease infinite
ip address dhcp
Interface config:
interface FastEthernet0/1
switchport voice vlan 1
spanning-tree portfast
Check the routing issues between phone and CUCM TFTP server.
Upgrade the phone to the latest firmware and check if you have any issues.
Note: Do not disconnect the phone while the firmware is upgrading.
Regards,
Tirtha

Jabber for Windows Call history log

Hi. I am using Jabber for windows, integrated to the cucm as a extension number, all is just workink fine but I have a issue in the call logs at the jabber client.
Ex.If I dial +4599999999 or 099999999 then the call log only save the 99999999 number and that means I am not able to dial back to that number by pressing the number in the call history.
Any help regarding the issue is appreciated.
Bjørn

Hi Bjørn,
Can you provide a problem report for investigation?
1. Clear all logs under "C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs"
2. Make one call to reproduce problem.
3. Create a problem report (Help -> Report a problem...) and attach it to this thread (or email me directly).
Thanks,
Maqsood

CUCM 8.6.1.2000 - Call History not logging, and no ring tone access.

Hello,
A little background:
Recently, I setup a UCS C-210 M2 with CUCM 8.6.1 and restored our Pub and Sub to it. Also migrated to from physical Unity to Virtual CUC, same with Presence.
I've also setup a 2nd CUCM Sub, as well as new CUC and CUP subs on a second UCS C210. I also upgraded CUP to 8.6.4. before adding the Sub CUP node.
I'm thinking my problems began when I added the 2nd Subscriber CUCM node on our 2nd C210. Here is a description of what's going on.
- I cannot change ring tones on an IP phone. I get "Ring List Unavailable" when I try to change a ring tone. I noticed that my phone had changed over to the CTU ring tone around the time I brought up the VM environment. The CTU ring tone was a custom one I had loaded at one time.
- I cannot access any call history on my IP phone. My Jabber client logs call history just fine.
Seems to be a TFTP issue, but I restarted the Cisco TFTP service yesterday, and it did not help. I also reset the Device Pool, which didn't seem to do anything.
Also, I'm still a bit unclear on which services I should be running on my new Subscriber node.
Any help is very much appreciated. Thanks again, guys!!
-Jonathan

I had this issue and resolved it. The problem was that we had changed DHCP servers over to a different platform and the new DHCP server didn't have Option 66 defined to point the phones to a TFTP server. Once we re-specified the TFTP server IP's for option 66 in DHCP and reboot the phones the issue was resolved.

How do I retrieve call history from my iPhone 4S? It only seems to log for about a month and I need an earlier date?

How do I retrieve call history from my iPhone 4S? It only seems to log for about a month and I need an earlier date?

If you have backup of your files, you can get your call history back as long as you sync iPhone with iTunes frequently.
OK, the first thing you are required to do is close the function of "prevent iPhone from syncing automatically." in iTunes, avoiding to sync iPhone again.
Now, connect your iPhone to pc and open iTunes.
iTunes> preferences> devices
All the backup data in iTunes will be displayed.
Then,click the File menu and select Devices > Restore from Back up
your iPhone will restart and you can find them back.
This method only can find back the latest history, to get back the old, you should turn to a third party program for help.

I updated my IPhone 3g to iOs 6 and now my call history doesn't work. How do I get it back?

Any ideas on how I can get my phone to remember my call history again?

That's usually beacuse the phone was hacked/jailbroken. Was it?

How to track the history of supplier sites used for tax reporting (1099)

Hi,
Oracle financials doesn't allow two supplier sites setup as tax reportable sites (Unless one is inactive). Suppose if the supplier uses site1 for the year 2009 and site 2 for 2010 and now there is site3 setup as tax reportable. All three sites were setup in 2009 and all three sites are active. Supplier chosen different sites for each year as their tax reportable site.
How do we know which site oracle used to send 1099 for 2009 & 2010? How to track the history of supplier sites used for tax reporting (1099) in previous years?
Thanks in advance.
Regards,
Ram

Would the begin_date, end_date and status columns on HZ_PARTY_SITES_USES be any good? Our R12 installations is too new to have accumulated much data yet, but I would look in those columns first.

How to change the setting on Iphone to have more call history, i see only 1 week of call history all other android phones support atleast month call history.

Hello all,
I need to see more call history on iphone 5 earlier modes were atleast storing 1 month of history but now i am very much looking for more call history, where the call history should be available as a option where user can set when he needs 15 days history some people needs all call history it shoul dhave all call history, this might also be a draw back for apple as android or other phones has much longer call history, hope the ISO 7. would address this and fix to have more call history, Would Apple be considering the call history, if any one know how to configure if atall it is available in iphone please post your comments here.
it would be really helpful for some many users like me.
Thanks
Sreenath

I archive my call logs using PhoneView (Mac). They are saved in a nice PDF (or text if I wanted) which I then store in Evernote so that it's availble on all my devices. I could also use iBooks or any other PDF app to view them. If you have a PC, look at TouchCopy.
http://www.ecamm.com/mac/phoneview/
http://www.wideanglesoftware.com/touchcopy/index.php

Help! Text Messages and Call History Deleted after Update

My Galaxy S4 updated automatically this morning and my text message history and phone call history are gone. Is there a way to restore this? Very frustrated.

aroth1188,
I understand the importance of retrieving your text message history. Did you have the Verizon Messaging application installed on the device? This application may have your messages backed up for you to restore. Please let us know if you still need further assistance.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Problem with Received Calls in Call History

Hello Experts,
I have a 7920 and a 7960 configured in shared line. When I receive a call and take it from the 7960 I don?t have an entry in the 7920 for this call.
Is this possible to have it also in the 7920 displayed.
Thanks a lot for help.
Best regards
Klaus

The default behavior for CCM versions up to 4.1 (and it's packaged phone loads) is this:
The phone that answers the call will have it logged as a recieved call.
The phone that does not answer will have it logged as a missed call.
Call history is stored locally on the phone. I am not aware of a utility for CCM that would change the category the call is logged to after answered on another device.

Track Call History

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