Track information not recognised

Quite a large chunk of my MP3 collection has been imported into iTunes but it does not recognise the track information (i.e. just shows track title & that's it). I know these tracks have Artist/Album etc info as they show up in File Properties. Why does iTunes not recognise them & how can I resolve this?
Windows XP Pro

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Track information not included?

I recently burnt an Audio CD in iTunes for a friend.
After it was burned on my Mac - I tested it in my iTunes to ensure that it burnt properly. When I inserted it - the names of all the tracks, songs, artist, etc. showed up.
On a whim the next day at work - I decided to put the CD into the computer there. A PC - which is what my friend uses.
None of the information related to the files showed up in either Real Player or Windows Media player or attached to the file in any way.
I thought it was strange.
I checked that night - and noticed I didn't have "Include CD Text" in the burning menu. So I checked that off and tried again.
But the names of the files still didn't show up.
I eventually gave up and just put the CD in the mail. But it seems odd to me.
I feel like I'm missing something that's staring me right in the eye.
Is it because I burned it as an Audio CD and not an MP3 CD (Burning it as an MP3 CD was not an option because some of the songs weren't MP3 files and I didn't feel like re-ripping them.)
Any help is appreciated.
Thanks.

Can anyone out there shed some light on this? I've burned a CD on an apple machine off a mixed playlist in order to transfer these songs to another apple machine, as others here have described. The source machine clearly recognizes the track info if the cd is re-inserted, but nothing it recognized by the receiving machine. Of course Gracenote does not work as this is a user created 'mix-tape' type of cd. I've also tried one of Doug's Apple Scripts for itunes to no avail. This can't be an uncommon problem. Anybody?

P10 not recognising track name

can sombody help with a small problem i have p10 sat series pent 4 with xp home and when i insert a music disc it will not recognise the name of the tracks but the same disc put in my old 98 computer will, as well as the title of the disc,i am using media player on both hope somebody has answer out there thank you colin.

Hello Colin
As far as I know this kind of information WMP pick up from the internet but just if you use original music CD. I dont know which WMP version you use but check please WMP Options. You can find it under Tools.
Under tab Security activate the option Show local captions when present. Check also settings for internet connection.
By the way: on this page http://www.microsoft.com/windows/windowsmedia/player/faq.aspx you can find frequently asked questions about Microsoft Windows Media Player for Windows.
Bye

My iPhone 4S is not recognised by my computer when I try to sync. I am looking to upgrade, is it just easier to purchase a new one, then manually transfer data and information?

My iPhone 4S is not recognised by my computer when I try to sync. I am looking to upgrade, is it just easier to purchase a new one, then manually transfer data and information? I don't want to try syncing and backing up data to just lose it all. As the new one I plan to get is a newer model, I'm thinking it is just better to do it manually, but then I have the issue of syncing the new one to start.

Hello Smeebo,
Thank you for asking your question! It sounds like your iPhone is not recognzied in iTunes when you connect it to back it up, or update the device. I would try the troubleshooting in either of these 2 articles depending on what operating system you have:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
or:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thank you for using Apple Support Communities.
All the best,
Sterling

I am trying to import my cd's onto itunes on a new macbook pro. i can import the cd fine but can not get track names or album art work. after going into advanced it is just coming up with "CDDB information not available"

i can import the cd fine but can not get track names or album art work. after going into advanced it is just coming up with "CDDB information not available"
thank you

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

When a cd is not recognised by gracenote data base, how do you ensure that it dowloads all together in recently added. I am trying to download a nn 8 disk compilation and itunes is putting all track 1/track2 etc together

i am trying to download a compilation of 8 cds which are not recognised by gracenote database. how do I ensure that the disks download seorately. My last try had all track 1/2/3 together rather than 1 - X in each cd

Perhaps it would be helpful for you to view the page source code of this page
http://www.alanwork.com/
As you can see, the submenu code links are immediately below the top level code, and are
wrapped in their own <UL> </UL> tag pairs.
Hope that helps

HT204406 Trying to copy a cd I own and this same cd is in the itunes store. Itunes will not autofill the track information

The album is Voxis - Darkeworld. I'm trying to copy this album into Itunes and Itunes will NOT auto fill any of the Information. I did check in the itunes store and the album is there. The digital copy is missing tracks 22-95.

iTunes gets track information for imported CDs from Gracenote, not the iTunes Store. Go to the General preferences in iTunes and make sure that the option to automatically retrieve track names is checked. If it is, it's possible that Gracenote doesn't have that CD in their database, or can't correctly identify and match up the CD. Your system or network may also be blocking access to Gracenote in the firewall.
Regards.

Grace notes track information

Another question regarding the loathsome Itune 11 "upgrade". Whereas I used to be able to find the grace note track information effortlessly, now I have tracks that I have loaded into Itunes from CD's that I have purchased - and not thankfully from Itunes - and I wish for the information pertaining to those tracks to be included. How do I do that now? (which is to say why was every aspect of my use of the previous Itunes find itself elminated from the infernal iTunes 11?)

Hey Joel Hinman,
Thanks for the question. It sounds like you are referring to the following setting in iTunes General preferences:
iTunes 11 for Mac: iTunes General preferences
http://support.apple.com/kb/PH12259
Automatically retrieve CD track names from Internet
Automatically display song and artist names when you insert an audio CD. (To retrieve track names, you must be connected to the Internet.)
Additionally, see the following article:
iTunes 11 for Mac: If you don’t see song information
http://support.apple.com/kb/PH12280
Thanks,
Matt M.

IPod not recognised, locking up and not playing tracks.

I am really hoping someone can help me. I have a 30Gb ipod that keeps locking up, it won't play certain tracks (it just hngs and then eventually skips that track).
I am pretty sure that restoring the ipod would fix this but neither of my 2 PCs will let me. When I connect the Ipod to either computer all I get is the do not disconnect screen. iTunes will not recognise that it is connected, and if I try iPod Updater then it normally just hangs. Sometimes updater will give a message that the iPod is being used by another process, but not always. I can see the iPod in windows explorer, if you click on it though it just stops explorer responding. It is also shown in device manager.
I have been through all of the options suggested on the website (5R's) and still no change. Do any of you guys have any other suggestions? Would taking it to an apple store help me? The nearest store is 50 miles away, so I would like to know if it would be worthwhile.

Re-Format your IPOD using Windows and then "Restore" using the updater. Formatting will take severaL HOURs, so don't rush it.

Upgraded now iphone not recognised by itunes

Iphone now not recognised by itunes upgrade failure, phone backup done? phone wiped clean, now not recognised by itunes. Iphone4 only shows symbol - connect to itunes. if rung goes straight to answer phone... can’t reinstall phone setting
Please Help!!!!
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Shuttle Inc SK22V10
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0012AA2407E53CC0
Current user is an administrator.
The current local date and time is 2011-10-25 10:59:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 7900 GT/GTO
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {03B67EC8-2820-41F2-AEF0-217534063E15}
Description:          VIA Compatable Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address:          192.168.1.8
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue Oct 25 10:33:36 2011
Lease Expires:          Wed Oct 26 10:33:36 2011
DNS Servers:          192.168.1.1
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-25 10:42:07.
**** CD/DVD Drive Tests ****
LowerFilters: Pfc (2.5.0.204), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: PIONEER DVD-RW DVR-111D, Rev 1.23
Audio CD in drive.
Found 8 songs on CD, playing time 74:00 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:07:56
Track 3, start time 18:33:06
Track 4, start time 23:01:36
Track 5, start time 37:41:28
Track 6, start time 45:20:46
Track 7, start time 50:53:11
Track 8, start time 61:04:51
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are:   4 10 16 20 24 32 40 48.
The drive CDRW speeds are:   4.
The drive DVDR speeds are:   4.
The drive DVDRW speeds are:   4.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod classic running firmware version 1.1.2
Serial Number:          8K741QXJYMV
iPhone 4 (GSM) running firmware version 4.2.1
Serial Number:          83052PL1A4S
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Read here to troubleshoot your issue - http://support.apple.com/kb/TS1591

TS3694 I installed itunes onto my desktop but it would not recognise my device & eventually crashed the desktop. I tried my laptop & I got the 3014 error but the ipod has crashed and only shows a USB pic & itunes logo.

Hi, I opened my new ipod 4th generation and had a play with it to initially find & install the amazon audible which I had been told was easy. Anyway I did it so I thought I would have a play with itunes. It regognized all my tracks and I managed to buy an album which I could not find in 'music'. I had to play each tarck, one at at time while they were recognised in history.
While on my laptop I tried to install my tracks but nothing happaened. I was asked to update which I did & then my ipod locked. I've turned it off but when I switch it back on iget a picture of a USB cable pointing to itunes. Logically I thought thaht meant connect to itunes, itunes woud not recognise it and gave a 3014 error.
I have a brand new ipod that is useless, i Feel useless like I am doing somthing wrong. Strange thing is I upgraded from a Philipps GoGear Connect which has bad reviews but at least I could listen to my music, play games and use audible.
Has anyone got any ideas. It was purchased through Amazon/

Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Next try:
3014
Restoration of code 3014 will not work?: Apple Support Communities

Track Information

After burning a playlist from Itunes there is no track information, as it is a mix of tracks Gracenote will not recognise them. Is there a way to burn a playlist with the track information as well ?

are you using an itunes version 7.0.x?
if so, head into your Advanced-Burning preferences subtab, and make sure that "Include CD Text" is checked.

ITunes will not recognise my CD/DVD drive

iTunes will not recognise my CD/DVD drive but other windows programs does

Here's the info
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.2.2.12
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0040B0400138AD20
Current user is not an administrator.
The current local date and time is 2011-05-02 23:12:22.
iTunes is not running in safe mode.
WebKit-accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4600 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.12 (x64) is currently running.
iTunesHelper 10.2.2.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
B: HL-DT-ST DVDRAM GH22LS50, Rev TL03
Audio CD in drive.
Found 16 songs on CD, playing time 62:58 on Audio CD.
Track 1, start time 00:02:33
Track 2, start time 03:16:25
Track 3, start time 07:08:50
Track 4, start time 10:59:65
Track 5, start time 15:38:50
Track 6, start time 19:56:65
Track 7, start time 24:21:48
Track 8, start time 28:47:25
Track 9, start time 32:04:43
Track 10, start time 36:14:23
Track 11, start time 40:20:10
Track 12, start time 44:06:20
Track 13, start time 47:14:20
Track 14, start time 51:00:68
Track 15, start time 56:10:15
Track 16, start time 58:42:55
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24 32 40 48.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The diagnosits can see the drive under 'Optical drive detected' and passes all the tests but it does not show up under 'Devices' (on the left hand panel). I've tried repair under Control Pane/Uninstall a program (twice) removed and re-installed iTunes. I don't believe the problem lies with my drive OR Windows as the drive is visable in all my other programs (Windows Media Player, Windows Explorer, RealPlayer + all my other software that can access a drive.

CD not recognised in iTunes!!! ANNOYING!

I am getting really frustrated with my iTunes. It will not recognise any CD that I insert into my drive. I have come on to iTunes support to look for a solution and it seems as though they don't have enough information on this problem and are denying all responsibility by saying 'check for firmware'.
I have tried all their step by step troubleshooting. None of them seemed to work. One of them worked for one CD only after a restart and now it's gone back to not working. Sometimes when I restart my laptop it works but other times it does nothing at all.
Someone surely must have a solution to this problem. It didn't annoy me so much before as I download mp3s. But I got a 4 disc set of The Cure Join The Dots (plus some other CD's) for my Birthday and I don't want to find other ways to rip it. CD's do work in Windows Media Player which means the problem IS with iTunes!!! It also seems to occur when updating to iTunes 8.

Oh and here's my Diagnostics:
Microsoft Windows Vista Business Edition (Build 6000)
Dell Inc. Inspiron 1501
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number B823EA5FB02E84E9
Current user is not an administrator.
The current local date and time is 2009-07-09 12:10:01.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., ATI Radeon Xpress 1150
** External Plug-ins Information **
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),
E: Optiarc DVD+-RW AD-5540A, Rev 102C
Audio CD in drive.
Found 15 songs on CD, playing time 54:35 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 02:55:11
Track 3, start time 08:33:17
Track 4, start time 11:07:73
Track 5, start time 13:54:62
Track 6, start time 16:48:40
Track 7, start time 22:39:66
Track 8, start time 26:58:13
Track 9, start time 30:46:11
Track 10, start time 35:00:29
Track 11, start time 38:25:64
Track 12, start time 41:00:00
Track 13, start time 44:23:71
Track 14, start time 47:40:66
Track 15, start time 51:43:27
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.

Broadband username not recognised

Hi all,
Hope someone can help me on here. I've just signed up for BT Broadband and phone, both of which are now active. Phone went active on 29th March and broadband went active on 30th March. I got e-mails informing me of this, and the e-mail about broadband also included my broadband username and password.
When I setup my broadband, it placed a 'Mt BT' icon on my desktop. I tried accessing this using my supplied username and password, but was told that the username has not been recognised.
I've done a bit of searching on this forum and seen that this is a problem that has occurred to a good few people, but that it sometimes just takes a couple of days to resolve. It's now 4-5 days since my broadband went active and I'm still not able to use it - I've checked my tracking of my order and everything is marked complete. I've also tried logging on with both my username with and without the @btinternet.com portion of it, and it doesn't make any difference either way. It is not a password issue as I've tried the reset password option and the system doesn't recognise the username.
Can anyone suggest a way forward for me please?
Thanks
Solved!
Go to Solution.

sgaff wrote:
Hi Keith,
As far as I understand it, I need this username to be able to access my e-mails relating to my broadband, to be able to use BT-FON and to download the security software that comes with my package. I dont have a problem just accessing the web as you pointed out, but it seems that because my supplied username is not recognised, I don't have full access to what I paid for.
Cheers
Sgaff
You can check your e-mail details using Live Chat
They should be able to confirm if your e-mail address is active.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Track information not recognised

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