Track oad keeps freezing 9300

I have a Blackberry curve 9300, and have had since january, and my track pad as stopped working, i havent dropped it or anything, i have tried taking the sim card out, and leaving out all night, its ever since i have got the new update, it has been like this, i have backed it all up, so am ready for anything u may suggest, i have 1 text 1 email 31 bbms 1 live profile can u help me please thank you

Hi and Welcome to the Community!
If, as you report, the problem started with the OS update you did, then a couple of things could have happened:
Something could have loaded improperly, causing corruption
The OS package may somehow be defective, causing the problem
It is also possible that it's entirely coincidental that a defect showed up at the same time as the update...unlikely, I admit, but not impossible.
The remedy is to reload your OS, using a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/support/downloads/download_sites.jsp
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML (there will be at least one, perhaps 2)
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
You may need to try different OS packages, just to be sure.
Then again, given how new your BB is, you should not be having to struggle with such issues...you also are within your rights to seek warranty support, which you seek from your original place of purchase.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    PIN: C0001B7B4   Display/Scan Bar Code
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